As a member of the HomeCare Sales Team at FreedomCare, your main purpose will be to connect and engage with people and start a relationship with those who are interested in having home care for themselves or a loved one.
The average day for a HomeCare Sales Specialist will involve reaching out to inbound information requests from various channels (phone, social media, website, etc.) and open meaningful conversations with them about our program, following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.
Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
Nurture interested individuals into signing up with FreedomCare
Collect and validate current information needed to sign up
Build sustainable relationships and engage customers by taking the extra mile
Seize opportunities to improve the customer experience when they arise
Manage large amounts of inbound and outbound calls in a timely manner
Meet personal/team qualitative and quantitative targets
Requirements
1+ year of proven sales experience
Bilingual Spanish (required)
Ability to multitask, set priorities and manage time effectively
Familiarity with CRM systems and practices
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality type
Genuine care for customer's interests
Optimistic and upbeat
Self-motivating, independent, and entrepreneurial spirit
Focused and persistent
Analytical and empathetic
Data driven and goal oriented
Experience in insurance/ healthcare background/ call center setting