Training Program Manager
Puget Sound Energy
Learning and Content Administrator
FreedomCare
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability
- Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers
- Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date
- Collaborate with subject matter experts (SMEs) to document evolving processes and best practices
- Establish governance for content maintenance, version control, and user feedback integration
- Serve as the LMS administrator: manage course uploads, learner enrollments, compliance tracking, and system configurations
- Troubleshoot technical LMS issues, provide user support, and liaise with vendors for resolutions
- Partner with the Salesforce team to maintain LMS integrations and reporting accuracy
- Set up and maintain automated learning pathways, reminders, and certifications based on compliance requirements
- Generate reports and analyze training data, course engagement, and learner feedback to improve content
- Create training content, infographics, job aids, and microlearning modules
- Assist in e-learning course design using Articulate Rise, Vyond, and other tools
- Collaborate with trainers and SMEs to develop engaging training materials aligned with adult learning principles
- Support live and virtual training sessions by managing learning assets and post-session resources
- Remote role with occasional national travel to FreedomCare locations
Requirements
- Bachelor’s degree in Instructional Design, Education, or Communications (or equivalent professional experience)
- Minimum of 3 years in knowledge management, LMS administration, instructional design, or technical writing
- Experience in healthcare or a similar industry (highly desirable)
- Strong experience managing SharePoint, LMS platforms, and internal documentation tools
- Strong SharePoint administration and content management skills
- Experience with LMS platforms (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo)
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (Articulate, Vyond, Camtasia)
- Basic HTML or SharePoint customization skills (a plus)
- Exceptional writing and editing skills; ability to simplify complex processes
- Attention to detail and organization; ability to manage multiple projects
- Problem-solving and initiative; self-starter
- Collaboration and adaptability; work cross-functionally with HR, Compliance, Ops, and IT
- Data-driven mindset; uses metrics to evaluate content effectiveness
- Must be willing to travel occasionally to FreedomCare locations nationally
