CeriFi

Customer Service Representative

CeriFi

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $21 per hour

Job Level

Mid-LevelSenior

Tech Stack

CloudJavaScript

About the role

  • Nature and Scope We are seeking an exceptional Contract Customer Service Representative to join our team. The Contract Customer Service Representative must be a self-starter with excellent attention to detail, phone and computer skills, plus a positive can-do attitude.
  • Handle phone calls, cases, and student questions regarding login information, password resets, course access, LMS navigation, shipment tracking, technical issues, receipts, etc.
  • Identify and assess customers’ needs to achieve target levels of customer survey satisfaction (CSAT)
  • Communicate with customers and colleagues via multiple channels such as phone, email, chat, etc.
  • Utilize Service Cloud case management system in Salesforce for customer support
  • Process orders from enrollment to completion
  • Entitling/adding/deleting users, linking a user to a firm, etc. within the LMS
  • Maintain an orderly workflow according to priorities
  • Set the tone for a customer-focused and thoughtful work environment
  • Must be a team player and promote positive culture
  • Other duties assigned by manager

Requirements

  • Bachelor’s degree preferred
  • Proficient computer skills in MS Office with Salesforce experience a plus
  • Excellent telephone skills
  • Ability to manage multiple projects and tasks
  • Positive customer satisfaction attitude
  • Ability to work independently and within a team
  • Strong analytical, problem-solving, attention to detail, and critical thinking skills
  • Excellent interpersonal, written/verbal communication, organizational, and time-management skills
  • Ability to adapt to the needs of the business