Director, Account Management
Foundant Technologies
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Design and execute account management strategies that foster client retention, growth, and satisfaction
- Partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences
- Act as the Executive Sponsor for key customers when required
- Utilize data insights to identify trends, risks, and opportunities for client expansion
- Cultivate trusted relationships with clients, becoming a strategic advisor and advocate for their success
- Lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence
- Establish and monitor team KPIs to ensure continuous improvement and alignment with company goals
- Provide transparent reporting and feedback to senior leadership on client health and team performance
- Champion a client-first mindset and proactively address challenges to ensure satisfaction and retention
- Report into the Chief Commercial Officer and support Foundant, SmartSimple and GivingData client success initiatives
Requirements
- Proven experience in account management and client success
- 5-7 years of SaaS experience required
- Strong leadership skills with a passion for team development and mentorship; previous leadership experience preferred
- Strong negotiation skills with proven ability to negotiate successful client renewals
- Excellent communication and relationship-building abilities
- Strategic and analytical mindset with a focus on data-driven decision-making
- Alignment with Foundant’s mission and values, and a commitment to making a positive impact