Forward Solutions

Inside Sales

• Support outside sales representatives with quoting, order entry, and follow-up activities
• Build and maintain strong relationships with existing and prospective customers
• Serve as a primary point of contact for customer inquiries related to products, pricing, availability, and order status
• Communicate manufacturer policies, programs, and service commitments to customers
• Assist with resolving customer issues and escalate complex matters as appropriate
• Maintain accurate manufacturer data related to pricing, freight terms, and commitments
• Prepare and manage quotes, stock pricing, SPAs, blanket contracts, and customer-specific pricing
• Maintain and update pricing records and contract documentation in company systems
• Ensure pricing accuracy and compliance with manufacturer policies
• Assist with contract administration and pricing updates as needed
• Use CRM, REVit, and other sales systems to manage customer data, opportunities, quotes, and orders
• Maintain accurate records and documentation to support reporting and follow-up
• Assist with internal reporting and coordination between sales, manufacturers, and customers
• Maintain organized digital files, shared drives, and reference materials
• Develop and maintain a strong understanding of represented manufacturers, products, and applications
• Stay current on assigned vertical markets and customer segments
• Participate in ongoing product, sales, and systems training