FORM │ Virtual obesity medicine clinic

Registered Dietitian

• Work closely with Form Health obesity medicine physicians and endocrinologists, PAs and NPs to provide intensive, ongoing medical nutrition therapy support to patients via regular video visits
• Establish a professional and effective relationship with all patients. This includes being non-judgmental and using interpersonal skills to connect with patients, providing them with care that is comprehensive, empathetic, and evidence based.
• Create customized nutrition plans for patients based on their individual needs
• Provide nutrition education and counseling around diabetes self-management (primarily Type 2 Diabetes), healthy eating, and behavior change
• Acts as a clinical specialist in diabetes including data interpretation with the use of Continuous Glucose Monitors (CGMs) or glucometers
• Support patients with complex co-morbidities including Chronic Kidney Disease (CKD) and Cardiovascular conditions
• Review and offer feedback on patients’ daily food photos
• Support patients in between visits via daily text messaging in the Form Health app
• Work to grow and enhance our cardiometabolic program in a fast-paced, ever changing environment.

Registered Dietitian, Diabetes Specialist

General

• Act as the primary point of contact for new patients via phone and email.
• Provide clear guidance and elevated support as they complete all required initial enrollment steps.
• Proactively support patients in completing their initial enrollment tasks within the Core platform.
• Track patient progress to reduce "drop-off" during the sign-up phase.
• Efficiently register and onboard a high volume of new patients primarily by phone.
• Verify patient insurance information to confirm active coverage and eligibility.
• Perform consistent outreach to encourage new patients to complete outstanding onboarding steps.
• Offer valuable feedback and communicate patient experiences to internal teams.

Patient Registration Specialist

Full-stack Engineer

• Design, build, and ship backend services, workflows, and integrations that power clinical charting, scheduling, task management, and care coordination
• Own features end to end: from shaping the approach with product and clinical partners, through implementation, testing, rollout, and operation in production
• Work primarily in a mature Ruby on Rails monolith, alongside supporting services and internal tooling
• Build and maintain integrations with clinical and operational systems, including our EHR
• Practice small-batch, continuous delivery: small PRs, short-lived branches, feature flags, and tight feedback loops that let us ship safely and frequently
• Use agentic, AI-native development tools (e.g., Claude Code) as a core part of how you design, build, test, and review, without compromising engineering rigor
• Write well-tested, observable, maintainable code, and instrument your work so we can understand how it behaves in production (we run on Datadog)
• Raise the technical bar for the team through thoughtful code review, pairing, and mentorship of other engineers
• Ensure the systems you build operate safely within HIPAA and broader healthcare regulatory requirements
• Identify technical risks early and help drive mitigation before they impact care delivery

Senior Software Engineer

Vice President

• Lead and scale clinical operations across physicians, APPs, dietitians, and clinical support teams, ensuring outstanding, evidence‑based care and a superlative patient experience.
• Own clinical operating performance: SLAs, capacity, utilization, multi‑state workforce planning, and operational efficiency, in close partnership with Practice Operations and Finance.
• Set clinical operations strategy and drive practice transformation (e.g., physician‑APP models, new service lines, workflow redesign) in collaboration with the COO, CMO, and Executive Leadership Team.
• Provide strategic guidance to Product, Engineering, and Operations on tools and features that impact clinicians and patients, aligning the product roadmap with evolving care models.careers.
• Lead, coach, and develop clinical leaders and managers, building scalable leadership infrastructure and promoting clinician wellness in partnership with the Director of Wellness.
• Represent Form Health’s clinical organization externally (select conferences, client meetings, etc.) and support Sales and Marketing with clinical narratives and outcomes when needed.
• While this role will be primarily focused on leadership duties, we would expect this person to maintain a very small longitudinal patient panel.

VP, Clinical Services

Manager

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
• Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed.
• Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans.
• Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels.
• Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution.
• Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care.
• Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners.
• Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team.
• Use data and reporting tools to track performance trends and inform operational decisions.
• Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits.
• Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed.
• Identify and resolve recurring friction points between clinical and coordination workflows.

Regional Practice Manager

Director

• Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
• Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
• Establish scalable processes and workflows to support organizational growth and evolving patient needs.
• Accountable for operational performance through key performance indicators (KPIs) and service-level metrics.
• Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
• Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand.
• Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
• Partner with cross-functional teams to implement new programs, workflows, and technology enhancements.
• Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
• Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

Director, Care Delivery

Engineering Manager

• Lead, coach, and grow a small (but growing) team of engineers delivering business-critical clinical, operational, and patient-facing systems
• Establish clear goals and execution plans aligned with product and company priorities
• Foster a culture of ownership, accountability, and continuous improvement
• Provide direct feedback, mentorship, and career development for engineers at multiple levels
• Level up the team: raise the technical and delivery bar through pairing, code review, and hands-on coaching, and grow engineers' fluency with modern, AI-native delivery practices
• Hire thoughtfully to strengthen team capability and long-term scalability
• Guide architectural decisions across backend services, workflows, integrations, internal tools, and patient-facing web and mobile experiences
• Partner closely with senior engineers to ensure systems are reliable, scalable, secure, and maintainable
• Maintain strong technical fluency across systems built with technologies such as Ruby on Rails, Node.js, React / Next.js, React Native, TypeScript, and AWS-based infrastructure
• Ensure healthy CI/CD pipelines and safe deployment practices that support incremental delivery in a regulated healthcare environment
• Champion small-batch, continuous delivery—small PRs, short-lived branches, feature flags, and tight feedback loops—so the team ships safely and frequently
• Drive an agentic, AI-native approach to building software: lead as a manager of agents, and coach engineers to make AI developer tools (e.g., Claude Code) a core part of how they design, build, test, and review—without compromising engineering rigor
• Use DORA metrics and other delivery signals to continuously raise the team's throughput and stability
• Identify technical risks early and lead mitigation strategies before they impact care delivery
• Oversee development of the experiences patients rely on daily (onboarding and activation, video visits, secure messaging, photo and data journaling, device and health-data integrations) and the systems that power the care team (clinical charting, scheduling, task management, care coordination, automation, and intelligent workflow enhancements)
• Drive measurable improvements in the outcomes that matter for your team—engagement, activation, retention, reliability, efficiency, and clinician experience
• Ensure experiences meet a high bar for accessibility (WCAG/ADA), performance, and reliability
• Ensure systems handle patient data safely and operate within HIPAA and broader healthcare regulatory requirements
• Support thoughtful integration of automation and AI capabilities where appropriate, always prioritizing human oversight and patient safety
• Partner closely with product, design, clinical, and operations leaders to define roadmaps and deliver measurable impact
• Translate complex, evolving business and clinical requirements into clear engineering plans
• Provide structure and clarity in ambiguous problem spaces
• Balance speed of delivery with operational reliability and long-term platform health

IT Support

• Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience.
• Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution.
• Manage and prioritize support requests to ensure timely resolution and a positive employee experience.
• Communicate clearly with employees, keeping them informed throughout the support process and ensuring a positive support experience.
• Escalate complex issues when appropriate while maintaining ownership and follow-through.
• Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, software access, and ensuring employees are set up for success from day one through their last day.
• Provision, modify, and deprovision employee accounts across a variety of cloud applications.
• Support identity and access management, including password resets, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
• Manage user groups, application access, and permissions following security best practices.
• Ensure employees have the appropriate access to perform their roles while maintaining compliance with company policies.
• Prepare, configure, deploy, and support company-issued laptops and peripherals.
• Troubleshoot endpoint issues and coordinate hardware replacements or repairs as needed.
• Maintain accurate IT asset inventory and support equipment logistics for remote employees.
• Administer and support a broad portfolio of cloud-based business applications, including collaboration, productivity, communication, and operational platforms.
• Assist with user provisioning, licensing, permissions, and basic application configuration.
• Troubleshoot user access issues and support application integrations.
• Create and maintain internal documentation and knowledge base articles to improve self-service and team efficiency.
• Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience.
• Support IT initiatives and projects, including new application deployments, system rollouts, process improvements, and automation.
• Partner with teammates to improve onboarding, documentation, and operational workflows.
• Stay current on emerging technologies and industry best practices to continually improve the IT environment.

IT Support Specialist

Payroll

• Process biweekly/semi-monthly payroll for exempt and non-exempt employees, including clinicians, hourly staff, and corporate team members
• Ensure accurate calculation of wages, overtime, bonuses, deductions, and benefits contributions
• Maintain payroll system data integrity and manage updates for new hires, terminations, promotions, and compensation changes
• Partner with TriNet and Finance on payroll reporting, reconciliations, and compliance support
• Serve as the first point of contact for payroll inquiries, resolving issues promptly and with care
• Administer all employee leave of absence programs, including FMLA, ADA accommodations, state and local leave laws, parental leave, personal leave, and workers' compensation leaves, ensuring compliance with federal, state, and company requirements
• Partner closely with People Operations, Clinical Leadership, and Legal teams to coordinate pay impacts, benefits continuation, scheduling considerations, and reasonable accommodations while maintaining accurate leave records and ensuring a positive employee experience
• Stay up to date on federal, state, and local payroll/tax laws, particularly in multi-state healthcare employment
• Ensure compliance with healthcare industry-specific requirements (e.g., credentialing, licensure, and timekeeping standards).

Payroll & Leave Specialist

• Provide direct patient care in a clinical setting, focusing on evidence-based obesity treatment and chronic weight management. The physician will have their own panel and will collaborate with Registered Dietitians.
• At this time, this role does not collaborate with APPs. In the future, this physician role will be responsible for chart reviews and conduct return visits for APP patients every third visit to ensure quality and continuity of care.
• Provide treatment planning and medical management support for complex cases or escalated concerns.
• Prescribe non-controlled obesity medications for patients under direct care
• Ensure clinical documentation, protocols, and treatment pathways are followed consistently within the team.
• Assist in the professional development of APPs by fostering clinical growth, offering feedback, and supporting continuing education. This role could include APP collaboration and supervision responsibilities.
• Participate in team-based care initiatives and contribute to a culture of collaboration and high-quality care.
• Attend relevant departmental meetings and contribute to quality improvement efforts within the obesity medicine program.

Physician, Obesity Medicine

Business Operations

• Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations
• Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement
• Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations
• Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.
• Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency.
• Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.
• Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.
• Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.
• Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.
• Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.
• Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead
• Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

Business Operations Associate

Medical Director

• Lead, manage, mentor, and support a group of 30-40 clinicians
• Provide continuous improvement feedback, and quarterly quality and performance evaluations for individual clinicians
• Work closely with the Director of Nutrition, VP of Clinical Services on projects to improve care delivery and practice efficiency
• Develop, implement, and monitor clinical protocols and standards
• Actively promote a positive and inclusive team culture
• Work closely with senior leadership to align clinical strategies with overall business goals

Regional Medical Director

Sales

• Serve as a subject matter expert and solutions authority across the full enterprise sales cycle: discovery, finalist presentations, RFP responses, and executive pitches
• Assist in clinical and operational discovery with prospective clients to understand population needs, workflow requirements, and integration considerations, then translate those into structured, feasible solution concepts
• Address buyer questions and objections related to GLP-1 eligibility, nutrition protocols, outcomes data, implementation risk, and cost management
• Partner with Account Executives and Sales Leadership to align clinical use cases, care delivery workflows, and commercial strategy into a cohesive, credible solution narrative
• Lead clinical and technical content for RFP responses and proposals, ensuring accuracy, consistency, and strong competitive positioning
• Translate client-facing solution requirements into clear, actionable inputs for Product, Clinical Operations, and Implementation teams

VP, Sales Solutioning – Strategy

Account Executive

• Build and maintain strong, long-term relationships with C-suite executives and senior leaders to serve as a trusted advisor while ensuring the needs of the day-to-day contacts are being met
• Develop and execute multi-year account plans, business plans, and growth initiatives tailored to meet specific client objectives and organizational goals, which may include unique co-creation
• Identify and pursue new business opportunities within existing accounts (upsell and cross-sell), manage the entire sales lifecycle from opportunity identification through negotiation and deal closure
• Act as the internal "quarterback" for the account, coordinating with cross-functional teams (e.g., Marketing, Clinical, Operations, Product, Legal) to ensure seamless service delivery and problem resolution
• Monitor account performance, including P&L, revenue, growth, and retention targets, conducting regular business reviews to ensure value delivery and address performance guarantees
• Stay informed on market dynamics and emerging trends (e.g., PBM industry, GLP-1 evolution, cardiometabolic developments) to provide proactive, relevant insights and innovative solutions to clients
• Accurately forecast pipeline and revenue using CRM tools like Salesforce, and complete administrative responsibilities on time
• Travel as needed (often 30% or more) to client sites, corporate offices, and industry events

Strategic Account Executive

• Manage and develop a team of Patient Care Coordinators and Leads, providing coaching, training, and performance feedback to ensure high-quality service and productivity.
• Ensure high quality patient interactions by performing regular quality reviews and coaching based on trends, ensuring consistency in communication, process adherence, and empathetic patient support across all interactions.
• Partner with Product and Learning and Development teams to create relevant training material and ongoing communication updates to the team.
• Complete performance evaluations and assessments for your team members annually.
• Assist with training and orienting new staff members.
• Manage and resolve patient escalations, particularly those related to prescriptions, billing, or scheduling complexity. Review escalation trends and ensure we have the appropriate training and resources in place to improve our care delivery.
• Oversee the team’s delivery of comprehensive patient support, which includes acting as the primary point of contact for communication between patients and their care team; receiving, triaging, and resolving incoming clinical messages to/from clinicians; and conducting regular outgoing communications to ensure consistent patient engagement.
• Coordinate the team’s support for clinicians, ensuring the effective execution of essential medical assisting tasks such as supporting pre-visit lab orders, facilitating medical records and prescription-related tasks (like prior authorization and medication refills), and accurately inputting patient vital signs and medical record documentation into the EHR.
• Lead and manage ongoing cross-functional projects and patient communication campaigns. Oversee daily operations, including planning team coverage and support for patient issues or escalations. Monitor and analyze key performance indicators (KPIs) and trends to ensure the team consistently meets message response and task completion times. Implement and drive process improvement initiatives to enhance team efficiency and patient satisfaction.
• Provide hands-on monitoring and support for the team's core functions, ensuring quality and efficiency in managing all aspects of the patient journey. These functions include supporting patient scheduling, resolving prescription issues, answering billing questions, facilitating care team transitions, performing pre-charting, and placing lab orders. Direct the team’s administrative support for clinicians and ensure collaboration with cross-functional teams (Product, Engineering, Marketing) by providing feedback to advocate for system enhancements.