FORM │ Virtual obesity medicine clinic

Manager

• Serve as a vital lead role within clinical operations team standing up and expanding a new nursing team
• Deliver high-quality asynchronous clinical tasks with direct clinical support and triage
• Dedicate 10-20% of capacity to leadership functions, including workflow optimization, team coordination, and formalizing SOPs
• Utilize advanced clinical judgment to triage patient symptoms per protocol
• Conduct thorough reviews of refill requests and abnormal lab results
• Lead follow-up care for positive PHQ-9 screenings
• Act as primary point of contact for complex patient or commercial escalations
• Oversee daily distribution of RN tasks
• Partner with Quality and Operations teams to identify bottlenecks and improve departmental efficiency
• Draft and formalize clinical SOPs to ensure consistent care
• Contribute to the interview and onboarding process for new nursing staff

Nurse Manager

Director

• Design, lead, and scale Form Health’s IT function, establishing clear governance, service levels, and standardized ways of working as the company grows.
• Own corporate IT infrastructure including identity management, device lifecycle management, SaaS administration, and collaboration tools (Google Workspace, Slack, etc.).
• Partner closely with Security leadership to ensure strong controls, compliance readiness (e.g., SOC 2), and secure-by-design practices across employee technology systems.
• Lead onboarding and offboarding technology processes to ensure seamless, secure, and efficient employee experiences.
• Develop and maintain IT policies, SOPs, and playbooks that reduce risk while enabling productivity in a remote-first environment.
• Establish clear incident response, ticketing workflows, and SLAs for IT support; continuously improve response times and user satisfaction.
• Manage and mentor the IT team, building capabilities in IT operations, endpoint management, and enterprise tooling.
• Evaluate, select, and implement enterprise tools that improve operational efficiency, compliance, and collaboration.
• Partner with People, Security, and Finance on vendor management, budget planning, and technology spend governance.

Director – Head of IT

• Team Leadership & Mentorship
• Workflow Architecture
• Telephony & Tech Management
• AI Agent and CRM Management
• Data-Driven Oversight
• Training & Quality Assurance
• Cross-Functional Collaboration

Patient Registration Manager

Full-stack Engineer

• You will design, build, and operate resilient integrations and backend services that enable seamless, reliable, and scalable data exchange across Form Health’s platform, with a particular focus on Revenue Cycle Management (RCM) systems that support eligibility, billing, and reimbursement.
• Own the technical design and ongoing operation of real-time insurance eligibility verification integrations across multiple payers.
• Investigate and resolve eligibility discrepancies, improving data accuracy while reducing operational burden for care and billing teams.
• Design and maintain integrations with EMR systems, powering core clinical workflows such as patient data synchronization, scheduling, and chart updates.
• Own and optimize Candid billing integrations and related RCM workflows, ensuring accurate and timely claim creation, submission, reconciliation, and issue resolution.
• Build and operate ETL pipelines that exchange data with benefits, billing, and external partners.
• Serve as a technical owner and subject matter expert for insurance, billing, and integration-related systems.
• Build and evolve backend services and internal clinical tools—with a focus on backend systems (approximately 80%) and supporting frontend work (approximately 20%)—using Ruby on Rails, Sidekiq, Node.js (AWS Lambda), GraphQL, and React.
• Deliver improvements through small-batch development, iterative releases, and incremental delivery.
• Implement feature flags, progressive rollouts, and safe deployment practices to mitigate risk while enabling rapid learning.
• Improve platform infrastructure, GraphQL APIs (Apollo Server), and data models (PostgreSQL, Snowflake) with a focus on reliability, performance, and maintainability.
• Contribute to architectural decisions that balance simplicity, scalability, and thoughtful build-vs-buy tradeoffs.
• Write clear, maintainable code and documentation that supports shared ownership and long-term system sustainability.
• Partner closely with engineering, product, operations, and clinical teams to translate complex requirements into pragmatic, incremental solutions.
• Collaborate directly with external partners to understand technical constraints, troubleshoot issues, and improve integration reliability.
• Promote engineering excellence through code reviews, pairing, technical mentorship, and knowledge sharing.
• Help evolve team processes and tooling to improve quality, observability, and delivery velocity through automation, testing, and monitoring.
• Support rapid iteration of internal tools that scale operations and improve patient and clinician experiences.

Staff Software Engineer

• Oversee the daily operations of the Enrollment Specialist team, including planning daily team coverage for various tasks, managing workload distribution, ensuring timely completion of tasks, ensuring coverage for our phone lines, and providing immediate support for complex patient issues or process challenges.
• Ensure the efficient and accurate execution of all new patient onboarding processes, including management of incoming communications (chats, emails, phone calls) related to enrollment.
• Coordinating medical records requests and records follow-up to drive turnaround times in < 3 business days.
• Strategic execution of patient outreach to drive onboarding completion.
• Lead, coach, and develop a team of Enrollment Specialists, providing ongoing performance feedback, conducting regular one-on-one meetings, and completing annual performance evaluations to ensure high-quality service and productivity.
• Initially focus on revamping and improving our records collection workflow.
• Proactively identify, implement, and drive continuous process improvement initiatives to enhance team efficiency, reduce patient onboarding time, and elevate overall patient satisfaction during the enrollment phase.
• Manage and resolve escalated patient issues related to enrollment or onboarding, ensuring empathetic communication and effective problem resolution.
• Monitor, analyze, and report on key performance indicators (KPIs) and trends specific to enrollment processes to optimize workflows and make informed strategic decisions.
• Partner effectively with cross-functional teams to provide feedback on operational tools, create relevant training materials, and improve the overall patient experience.
• Assist with the development of training materials and lead the orientation of new Enrollment Specialists.
• Contribute to and lead special projects as directed by leadership.

Nurse Manager

Director – Head of IT

Patient Registration Manager

Staff Software Engineer

Manager, Enrollment Specialist