FORM │ Virtual obesity medicine clinic

Sales

• Serve as a subject matter expert and solutions authority across the full enterprise sales cycle: discovery, finalist presentations, RFP responses, and executive pitches
• Assist in clinical and operational discovery with prospective clients to understand population needs, workflow requirements, and integration considerations, then translate those into structured, feasible solution concepts
• Address buyer questions and objections related to GLP-1 eligibility, nutrition protocols, outcomes data, implementation risk, and cost management
• Partner with Account Executives and Sales Leadership to align clinical use cases, care delivery workflows, and commercial strategy into a cohesive, credible solution narrative
• Lead clinical and technical content for RFP responses and proposals, ensuring accuracy, consistency, and strong competitive positioning
• Translate client-facing solution requirements into clear, actionable inputs for Product, Clinical Operations, and Implementation teams

VP, Sales Solutioning – Strategy

Account Executive

• Build and maintain strong, long-term relationships with C-suite executives and senior leaders to serve as a trusted advisor while ensuring the needs of the day-to-day contacts are being met
• Develop and execute multi-year account plans, business plans, and growth initiatives tailored to meet specific client objectives and organizational goals, which may include unique co-creation
• Identify and pursue new business opportunities within existing accounts (upsell and cross-sell), manage the entire sales lifecycle from opportunity identification through negotiation and deal closure
• Act as the internal "quarterback" for the account, coordinating with cross-functional teams (e.g., Marketing, Clinical, Operations, Product, Legal) to ensure seamless service delivery and problem resolution
• Monitor account performance, including P&L, revenue, growth, and retention targets, conducting regular business reviews to ensure value delivery and address performance guarantees
• Stay informed on market dynamics and emerging trends (e.g., PBM industry, GLP-1 evolution, cardiometabolic developments) to provide proactive, relevant insights and innovative solutions to clients
• Accurately forecast pipeline and revenue using CRM tools like Salesforce, and complete administrative responsibilities on time
• Travel as needed (often 30% or more) to client sites, corporate offices, and industry events

Strategic Account Executive

Manager

• Manage and develop a team of Patient Care Coordinators and Leads, providing coaching, training, and performance feedback to ensure high-quality service and productivity.
• Ensure high quality patient interactions by performing regular quality reviews and coaching based on trends, ensuring consistency in communication, process adherence, and empathetic patient support across all interactions.
• Partner with Product and Learning and Development teams to create relevant training material and ongoing communication updates to the team.
• Complete performance evaluations and assessments for your team members annually.
• Assist with training and orienting new staff members.
• Manage and resolve patient escalations, particularly those related to prescriptions, billing, or scheduling complexity. Review escalation trends and ensure we have the appropriate training and resources in place to improve our care delivery.
• Oversee the team’s delivery of comprehensive patient support, which includes acting as the primary point of contact for communication between patients and their care team; receiving, triaging, and resolving incoming clinical messages to/from clinicians; and conducting regular outgoing communications to ensure consistent patient engagement.
• Coordinate the team’s support for clinicians, ensuring the effective execution of essential medical assisting tasks such as supporting pre-visit lab orders, facilitating medical records and prescription-related tasks (like prior authorization and medication refills), and accurately inputting patient vital signs and medical record documentation into the EHR.
• Lead and manage ongoing cross-functional projects and patient communication campaigns. Oversee daily operations, including planning team coverage and support for patient issues or escalations. Monitor and analyze key performance indicators (KPIs) and trends to ensure the team consistently meets message response and task completion times. Implement and drive process improvement initiatives to enhance team efficiency and patient satisfaction.
• Provide hands-on monitoring and support for the team's core functions, ensuring quality and efficiency in managing all aspects of the patient journey. These functions include supporting patient scheduling, resolving prescription issues, answering billing questions, facilitating care team transitions, performing pre-charting, and placing lab orders. Direct the team’s administrative support for clinicians and ensure collaboration with cross-functional teams (Product, Engineering, Marketing) by providing feedback to advocate for system enhancements.

Manager, Patient Care Coordination

Product Manager

• You will own Scheduling & Care Access end-to-end, including provider availability, matching, and the scheduling experience across both patient-facing and internal workflows.
• Develop a deep understanding of workflows across patients, schedulers, patient coordinators, and providers
• Identify the highest-impact jobs-to-be-done to improve access while reducing operational burden
• Use data to uncover bottlenecks and opportunities across the scheduling lifecycle
• Define the vision, strategy, and roadmap for Scheduling & Care Access in alignment with company goals
• Set and drive key metrics such as utilization, time-to-first-appointment, no-show rates, provider load balance, and conversion through scheduling flows
• Continuously iterate based on data, experimentation, and feedback
• Lead evaluation of third-party scheduling solutions vs. in-house development
• Prototype, test, and validate approaches, making recommendations grounded in data and long-term architectural fit
• Partner with engineering to shape the evolution of our scheduling platform
• Partner closely with engineering and design to ship, learn, and iterate quickly
• Prioritize work to maximize impact and reduce feedback cycles
• Ensure a high-quality, scalable experience across both patient and internal tools
• Translate business and user needs into clear product requirements, user stories, and functional specifications
• Lead demos, training, and communication across operations, clinical, commercial, and executive stakeholders
• Collaborate on adjacent roadmaps where scheduling intersects with other product and engineering teams

VP, Sales Solutioning – Strategy

Strategic Account Executive

Manager, Patient Care Coordination

Lead Product Manager