Director, Care Delivery

FORM │ Virtual obesity medicine clinic

Director of Care Delivery overseeing clinical operations at Form Health, a virtual obesity medicine clinic. Leading multidisciplinary care teams to enhance patient outcomes and operational efficiency.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
Establish scalable processes and workflows to support organizational growth and evolving patient needs.
Accountable for operational performance through key performance indicators (KPIs) and service-level metrics.
Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand.
Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
Partner with cross-functional teams to implement new programs, workflows, and technology enhancements.
Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model.
Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

Requirements

What you’ll need

Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations.
3+ years of experience leading virtual care, telehealth, or digital health operations preferred.
Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations.
Demonstrated success in provider capacity planning, utilization management, and operational performance improvement.
Strong analytical and data-driven decision-making skills.
Proven ability to lead teams through growth, change, and process transformation.
Exceptional communication, collaboration, and leadership skills.

Benefits

Comp & perks

Competitive salary and equity in a high growth start-up
Comprehensive health benefits (medical, dental, vision)
401k program
Flexible work schedules and paid time off
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational Strategy DevelopmentKey Performance Indicators (KPIs)Capacity ManagementUtilization ManagementProcess ImprovementWorkflow ImplementationChange ManagementPatient-Centered CarePerformance Insights AnalysisStaffing Frameworks

Soft Skills

LeadershipCollaborationCommunicationAccountabilityContinuous Improvement

Certifications

Bachelor's DegreeMaster's Degree in Healthcare AdministrationMaster's Degree in Business Administration