Patient Registration Specialist

FORM │ Virtual obesity medicine clinic

Patient Registration Specialist managing the enrollment journey of new patients at a telemedicine clinic. Providing high-touch support via phone to ensure successful onboarding.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $47,840 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient enrollment processes and effective communication, ensuring a smooth onboarding experience for new patients. Proficient in managing high volumes of tasks while maintaining a focus on efficiency and patient satisfaction.

Highest-signal resume keywords

Patient EnrollmentHigh-Volume Customer ServiceVerbal And Written CommunicationProficient Computer SkillsEmpathetic Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationTask ManagementWorkflow EfficiencyTechnical Problem-Solving

Soft Skills

EmpathyAdaptabilityProactive MindsetCalm Under PressureClear Communication

Tools & Technologies

SlackGoogle WorkspaceEMR SystemsCustom-Built Enrollment Platforms

Industry Keywords

Healthcare SettingPatient OnboardingDiverse Patient PopulationsEnrollment Targets

About the role

Key responsibilities & impact

Act as the primary point of contact for new patients via phone and email.
Provide clear guidance and elevated support as they complete all required initial enrollment steps.
Proactively support patients in completing their initial enrollment tasks within the Core platform.
Track patient progress to reduce "drop-off" during the sign-up phase.
Efficiently register and onboard a high volume of new patients primarily by phone.
Verify patient insurance information to confirm active coverage and eligibility.
Perform consistent outreach to encourage new patients to complete outstanding onboarding steps.
Offer valuable feedback and communicate patient experiences to internal teams.

Requirements

What you’ll need

At least two years of inbound phone experience in a fast-paced healthcare setting, patient enrollment, or high-volume customer service role.
A proven ability to manage a high volume of tasks independently while maintaining a focus on efficient workflows and enrollment targets.
Excellent verbal and written communication skills, with the ability to effectively convey information clearly and empathetically to diverse patient populations.
The ability to remain calm and professional while working through challenging calls or technical hurdles with patients.
Proficient computer skills, with the ability to quickly adapt to evolving technologies and proficiency in various platforms (e.g., Slack, Google Workspace, EMR systems like Elation, or custom-built enrollment platforms).
An empathetic and patient approach when working with individuals from diverse backgrounds and varying levels of technical comfort.
A proactive mindset, demonstrating adaptability and creative problem-solving abilities when faced with challenges.

Benefits

Comp & perks

Competitive salary and equity in a high growth start-up
Comprehensive health benefits (medical, dental, vision)
401k program
Flexible work schedules and paid time off
Paid parental leave