IT Support Specialist

FORM │ Virtual obesity medicine clinic

IT Support Specialist providing exceptional IT support for Form Health's remote employees. Troubleshooting and managing cloud-based IT applications and user support processes.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

CloudMacOS

About the role

Key responsibilities & impact

Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience.
Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution.
Manage and prioritize support requests to ensure timely resolution and a positive employee experience.
Communicate clearly with employees, keeping them informed throughout the support process and ensuring a positive support experience.
Escalate complex issues when appropriate while maintaining ownership and follow-through.
Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, software access, and ensuring employees are set up for success from day one through their last day.
Provision, modify, and deprovision employee accounts across a variety of cloud applications.
Support identity and access management, including password resets, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
Manage user groups, application access, and permissions following security best practices.
Ensure employees have the appropriate access to perform their roles while maintaining compliance with company policies.
Prepare, configure, deploy, and support company-issued laptops and peripherals.
Troubleshoot endpoint issues and coordinate hardware replacements or repairs as needed.
Maintain accurate IT asset inventory and support equipment logistics for remote employees.
Administer and support a broad portfolio of cloud-based business applications, including collaboration, productivity, communication, and operational platforms.
Assist with user provisioning, licensing, permissions, and basic application configuration.
Troubleshoot user access issues and support application integrations.
Create and maintain internal documentation and knowledge base articles to improve self-service and team efficiency.
Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience.
Support IT initiatives and projects, including new application deployments, system rollouts, process improvements, and automation.
Partner with teammates to improve onboarding, documentation, and operational workflows.
Stay current on emerging technologies and industry best practices to continually improve the IT environment.

Requirements

What you’ll need

3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment
Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms
Experience supporting macOS devices in a business environment
Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications
Familiarity with identity and access management concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user lifecycle management
Excellent communication and customer service skills with a passion for helping others
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment
Experience supporting a distributed or remote workforce is preferred
Experience in a healthcare, HIPAA, or SOC 2 environment is a plus

Benefits

Comp & perks

Competitive salary and equity in a high growth start-up
Comprehensive health benefits (medical, dental, vision)
401k program
Flexible work schedules and paid time off
Paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Troubleshooting Hardware IssuesTroubleshooting Software IssuesEndpoint ManagementUser ProvisioningApplication ConfigurationMulti-Factor Authentication (MFA)Single Sign-On (SSO)Cloud Application SupportIT Asset Inventory ManagementUser Lifecycle Management

Soft Skills

Customer Service SkillsOrganizational SkillsAbility To Manage Multiple Priorities