Ford Motor Company

Customer Success Manager

• Accountable for the continued success and support of >2K paying EU FPI Customers.
• Oversee resolution of approximately 1,100 customer tickets per month, comprising 25% technical support queries and 75% account management requests.
• Ensure quality and efficiency standards are maintained across both direct reports and functional support teams.
• Monitor and optimize ticket resolution workflows, SLA adherence, and customer satisfaction metrics.
• Manage non-marketing outage notifications and coordinate timely customer communications during service disruptions.
• Develop and implement 2026 workflows and role definitions for new products, features and initiatives including Dealer Uptime Service, Vehicle Care Portal and Liive+ launches.
• Drive de-siloing initiatives between all Ford Customer-facing and Dealer-facing teams to create unified customer experience pathways.
• Drive strategic account management frameworks that support retention and expansion objectives.
• Collaborate with Product, Sales, and Technical teams to influence product roadmap prioritization based on customer feedback and support trends.
• Execute proactive churn mitigation strategies through data-driven health scoring and early intervention protocols.
• Coordinate response protocols for negative Customer feedback, ensuring timely resolution and customer recovery.
• Manage variable direct debit sign-up and late payment collection processes.
• Support migration to new invoicing solutions, ensuring billing accuracy and customer satisfaction.
• Lead customer-facing aspects of all FPI product & feature launches, ensuring smooth and quick adoption and minimal support escalation.
• Drive Salesforce platform enhancements and Marketplace platform changes from a customer success perspective.
• Establish feedback loops between customer insights and product development teams.
• Provide direct line management to 2x Enterprise CSMs, including performance management, Ford OS Behaviour development, skills & capability building and career development.
• Exercise functional oversight of Purchased Service team (Percepta), setting performance standards and fostering collaborative culture.
• Balance operational execution demands with mentorship responsibilities and personal development of team members.
• Foster a high-performance culture aligned with FPI's fast-paced, data-driven environment.

Auditor

• Assist in the development of Risk Assessable Entities for a defined scope of technologies or operations as input to the annual risk-based audit plan.
• Lead audit fieldwork, including planning, execution, and documentation of audit procedures, in accordance with Company and Internal Audit standards, ensuring quality and timeliness.
• Provide guidance and direction to other auditors during audit engagements.
• Perform detailed testing and analysis to evaluate the design and operating effectiveness of internal controls.
• Document audit findings and recommendations in a clear, concise, and well-supported manner.
• Communicate audit findings, recommendations, and management's responses to audit management.
• Develop and maintain strong relationships with key stakeholders, including operating partners and internal audit partners.
• Peer review audit workpapers to ensure audit findings and recommendations are supported by sufficient evidence.
• Stay up-to-date on emerging technology risks and audit best practices.
• Interact regularly with internal Cyber Defense, Office of General Council (OGC) and Security Policy teams.

Technology Auditor

Business Analyst

• Act as the "Voice of the Customer": Bridge the gap between IT and skill teams, transcending business and IT perspectives to translate complex needs into technical solutions.
• Lead System Evolution: Drive process design, coordinate system changes, and spearhead testing for SAP Ariba and related procurement platforms.
• Provide SME Expertise: Support user queries, ensure robust audit compliance, and champion user adoption.
• Navigate Complexity & Influence: Thrive in "white space" environments by leveraging strong communication skills to present to leadership, managing shifting priorities with an open mind, and using critical thinking to drive change.

Indirect Systems Business Analyst

Product Designer

• Define and execute a strategic roadmap for a suite of fleet management tools and insights modules, ensuring a unified and scalable user experience.
• Conduct deep-dive user research to identify friction points in fleet workflows and translate those needs into high-impact product features.
• Own the product lifecycle from ideation to launch, maintaining a prioritized backlog and authoring detailed PRDs.
• Partner with Design to 'bring data to life,' creating insights modules that allow managers to quickly interpret KPIs and take immediate action.
• Collaborate with Engineering to build a modular UI framework that provides a consistent experience across different fleet management functions.
• Work closely with Operations, Account Management, and Marketing to ensure product releases align with business goals and customer expectations.
• Lead product launches by facilitating training and communications for internal teams to ensure seamless customer adoption.
• Ensure the fleet toolset integrates effectively within the broader digital ecosystem and supports multiple user personas.
• Utilize usage analytics, NPS, and customer feedback to measure the success of specific modules and identify areas for iterative improvement.
• Partner with Analytics teams to ensure proper site instrumentation, providing visibility into how fleet managers interact with specific tools.

Senior UX Product Manager

Full-stack Engineer

• Design and implement software running on a distributed embedded system with multiple microcontrollers with a focus on creating re-usable software designs / components.
• Design and implement real-time Ethernet communication.
• Develop custom serial communication protocol over UART, SPI, IPC and I2C interfaces to support reliable data exchange between the device and external components.
• Specify requirements, design, implement, and test both bare metal and RTOS low-level software for creating a scalable platform.
• Work with/resolve ambiguity in requirements/specifications/designs. Maintain clear and concise documentation of design and firmware architecture.
• Create elegant, efficient real-time software components and interfaces.
• Develop software component testing methodologies and implementations to ensure maturity/stability/release readiness, code coverage and adherence to MISRA guidelines
• Create traceability matrix between all SW work products as per ASPICE and ISO26262 guidelines based on safety rating of the component.
• Work with hardware and debuggers at a bench and HIL level to verify software operation.
• Profile power / CPU / bus usage and identify opportunities for optimization on the component/ system level.
• Collaborate with V&V to develop comprehensive test plans and perform thorough testing to validate firmware functionality, stability, and performance under various conditions, including low power modes.
• Interface with external vendors, including review of firmware specifications, providing design guidance, and integrating code releases.

Senior Software Engineer – RTOS Embedded Software Engineer

Manager

• Drive the North America Retail Strategy: Refine strategy by leveraging data analytics and structured frameworks to develop playbooks that guide business unit priorities
• Own the Ford Blue Strategy PMO Function: Own the design, implementation, and leadership of a world-class project management function for Ford Blue, establishing it as the enterprise standard for executing strategic initiatives. Provide coaching to initiative owners across Ford Blue, equipping the organization with best-in-class tools and methodologies.
• Support the General Manager, NA Ford Blue Portfolio: Champion execution of 5-year strategy and 1-year business plans by driving employee communications, establishing KPIs to track performance through daily management systems, and serving as regular interface with facing Business Office leads.
• Serve as the Single Source of Truth: Own the central repository for the strategic portfolio, serving as the ultimate arbiter of initiative status, risk, and value capture.
• Orchestrate Executive Governance: Own and orchestrate all executive governance forums (e.g., steering committees, monthly business reviews), ensuring timely, effective decision-making and strategic alignment at the highest levels.
• Drive Proactive Risk Resolution: Partner directly with Ford Blue senior leadership to anticipate roadblocks and drive the development of robust mitigation plans, serving as the go-to leader for intervention on at-risk initiatives.
• Champion a Culture of Execution: Act as a senior change agent across the organization, fostering a culture of accountability, transparency, and execution excellence to ensure strategic projects deliver their intended value on time.

Senior Manager, Strategy PMO – Business Office

Engineer

• Lead the development of the vehicle thermal systems through analytical tools and processes from the program inception through the design sign-off
• Lead the vehicle verification via prototype testing to achieve the final engineering sign-off
• Interact with the Design and Release team to make sure the thermal properties of the vehicle's components meet the corporate requirements
• Act as the liaison between the wind tunnel and the Thermal Systems Engineering team
• Assist in managing the Wind Tunnel schedule from the TSE side
• Manage the TSE instrumentation and data acquisition equipment
• Support the development of introductory training courses for all Thermal Systems engineers to teach how to set up ATI equipment and perform basic troubleshooting steps to resolve issues
• Lead and/or support trips for testing at APG or other facilities
• Act as a liaison between Roush and TSE, informing Roush team of TSE priorities
• Work with Ford Safety to confirm safe instrumentation practices are followed, both at the wind tunnel and other facilities (e.g., test tracks, etc.)
• Support Core Projects aimed at increasing efficiency for TSE

Engineer, Thermal Systems

Analyst

• Perform a variety of Fleet Program related tasks to support overall rental, commercial and government fleet sales and share goals.
• Support development and implementation of legacy incentive programs as well as situational programs to address specific fleet sales needs.
• Learn complexity of fleet business segments, understanding of fleet customer needs, and appreciation of unique dealer support required above and beyond retail processes to achieve corporate goals.

Fleet Programs Admin Analyst

• Shape the future of Ford Blue Enthusiast portfolio by leading critical strategic, high-impact initiatives that directly enhance the growth and profitability of Bronco and Mustang family of products.
• Tackle complex business problems—from portfolio strategy and investment prioritization to structural cost reduction.
• Transform insights into clear, actionable recommendations that set the direction for Ford trucks.

Senior Manager, Product Line Performance – Enthusiast

Systems Engineer

• Support the design, development and analysis of an integrated suite of hardware, software and sensor technologies enabling the deployment of ADAS features such as Adaptive Cruise Control (ACC), Lane Departure Warning (LDW), Automatic Emergency Braking (AEB), Collision Avoidance, Parking Assistance, and more.
• The ideal candidate will possess experience in automotive electronics, embedded software, and system-level design, development, analysis, and Integration.
• Support the design and development of the technical architecture for the next generation ADAS platform, ensuring the design meets functional and performance requirements.
• Ensure designs meet ADAS features performance, safety, and regulatory standards, including compliance with ISO 26262 (functional safety), and cybersecurity standards.
• Collaborate with cross-functional teams to define system-level requirements, integrate hardware/software components, and ensure compliance with automotive standards.
• Design, develop and integrate hardware and software solutions for ADAS features, ensuring compatibility with interfacing software elements. Support cross-functional teams (hardware, software, and system engineers) in the development, failure mode analysis, integration, and optimization of ADAS solutions using model-based systems engineering (MBSE) methodologies.
• Identify and mitigate potential risks in the system design by analyzing technical trade-offs and providing alternative solutions.
• Collaborate with hardware engineers to develop board-level interfaces and ensure proper signal integrity and communication between components.
• Ensure sensors and perception solutions are designed and tested to meet the needs of the platform system.
• Analyze and optimize the performance of the platform system hardware, software, sensors, and perception.
• Work closely with in-house software design teams, suppliers and external partners to evaluate, and integrate third-party components and software for ADAS systems.

ADAS Systems Engineer

• Assist in the development and design of lithium-ion battery systems, learning to utilize tools such as 3DX.
• Support cross-functional teams to ensure battery systems meet performance, safety, and cost requirements, as well as seamless integration with the overall vehicle platform.
• Help create test plans and support the execution and analysis of battery system tests to identify and assist in resolving any issues.
• Learn to collaborate with suppliers and manufacturers to ensure the quality of battery components.
• Support the creation of boundary diagrams and device transmittals.
• Assist in coordinating CAE simulations for both mechanical and thermal systems.
• Maintain documentation and records related to battery system designs and testing results.
• Stay up-to-date with the latest battery technology and industry trends, contributing to our electric vehicles remaining competitive.

Battery Pack Associate Engineer

Technical Program Manager

• Program planning and execution across multiple vehicle programs and digital platforms, balancing resources, risks, and priorities.
• Develop and maintain schedules, dependency maps, and risk mitigation plans across integrated services feature deliverables and functionality.
• Ensure timely delivery of infotainment and connected services aligned with Integrated Services HIC roadmap and customer expectations.
• Communicate program status, risks, and decisions clearly and effectively to executive leadership and technical teams.
• Identify and implement process improvements to enhance program execution, quality, and velocity.
• Provide ongoing, objective feedback to strategy, product, and engineering to support the ever-changing landscape of execution.
• Recognize and quickly respond to the needs of a program in execution where roles and responsibilities may be unclear.

Integrated Services Technical Program Manager, Cloud

• Interface with Ford Racing Motorsports partners and customers
• At-track support for GT3, GT4, LMDh both domestic and international
• Support engineering development and testing
• Assist in the creation of pre- and post-event metrics and reporting
• Develop tools to support our engineers, teams, and customers
• Support internal and external purchasing for vehicle builds
• Manage program timelines for homologation and development
• Support prototype and production builds as needed

Motorsports Program Engineer

• Engineer high-quality, reusable code to develop dynamic user interfaces across multiple platforms
• Enhance testing frameworks, improve test automation, and foster software craftsmanship
• Surprise and delight customers and partner engineers with elegant, performant solutions
• Monitor and evaluate the performance and reliability of our applications
• Collaborate with multi-skilled teams on commercial and fleet software solutions
• Practice Test-First and Test-Driven Development (TDD) methodologies
• Build and integrate cloud-native services using cutting-edge technologies and Ford enterprise systems

Software Engineer – Ford Pro Tech

Learning and Development

• Collaborate with key stakeholders, including subject matter experts (SMEs), to identify skill gaps, training requirements, and performance improvement opportunities
• Assess the existing competencies and capabilities of the workforce to determine areas of improvement and development
• Develop and implement learning strategies that align with the business goals and objectives of automotive manufacturing organizations
• Identify innovative learning approaches and methodologies that leverage technology and industry best practices to enhance learning effectiveness
• Design strategies for competency development, career progression, and continuous learning to support the evolving demands of automotive manufacturing
• Lead the design and development of instructional curricula and learning materials tailored to the specific needs of automotive manufacturing personnel
• Oversee the planning, implementation, and evaluation of learning programs for automotive manufacturing personnel
• Monitor and evaluate the effectiveness of learning programs using key performance indicators (KPIs) and feedback mechanisms
• Own end-to-end development of manufacturing-related learning and experiences designed to prepare employees for excellence in their roles so they can optimize the business
• Lead and build capabilities of team (SMEs, learning experts, and vendors) to deliver innovative solutions that incorporate the latest learning trends
• Stay abreast of emerging trends, technologies, and best practices in automotive manufacturing and the broader learning and development field.