Full-stack Engineer

• Provide hands-on technical leadership and mentorship to a team of developers, guiding them in best practices, architecture design, and code reviews to maintain high-quality software development standards.
• Foster a collaborative and inclusive team culture, encouraging open communication, teamwork, and mutual respect.
• Collaborate with product owners, project managers, and other engineering teams to define project scope, technical requirements, and milestones.
• Play a critical role in the architecture, design, development, and technical decision making of applications in scope.
• Develop project plans, allocate resources, and ensure timely delivery of projects.
• Plan projects by breaking them down into workable pieces and transform acceptance criteria into tangible results.
• Demonstrate a strong understanding of C#, .NET/Core, ASP.NET MVC, Web API, SQL Server, Data modeling, Javascript, and a front-end framework (React preferred).
• Work independently with self-motivation while also being a strong team player.

Lead Software Engineer

Backend Engineer

• Guide how we manage data to build products and systems
• Collaborate across engineering and cloud infrastructure teams supporting a SaaS digital marketing platform
• Act as a servant leader and lead by example
• Guide discussions and balance pros/cons with a bias to action
• Contribute to iterative development and team collaboration in a remote-first work environment

Senior Database Engineer

Customer Success Manager

• Clear and professional communication with subscribers via phone, email, and video conference to collaborate on building their website.
• Adapt your approach to a wide range of subscribers, from those who are more 'hands-on' to those who want more guidance and support.
• Build subscribers’ websites using our proprietary content management system (CMS).
• Notate your work in our client relationship management software (Hubspot).
• Manage your calendar and schedule with a workload of 30+ projects.
• Set proper expectations with subscribers throughout the setup process, keeping them on target and within the expected timeframe.
• Work closely with other departments (Fulfillment, Domains, Copywriting and Front End Devs) to accomplish tasks related to building or launching websites.
• Access to a private & secure workspace, free from distractions.
• Remain accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor.
• Maintain an internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps).

Customer Success Coordinator

Customer Support

• Answer incoming calls
• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss area of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Assist clients with questions and resolutions
• Assist to align client expectations with the service
• Identify areas of improvement
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor

Customer Service Representative

Sales Development Rep

• Develop opportunities through cold-call prospecting, email promotions & follow up on leads
• Utilize HubSpot to ensure activities are documented
• Prospect to C-Level Financial Advisors and Insurance Agencies
• Maintain a working knowledge of company products
• Create rapport, credibility & build trust based relationships
• Be resilient & persistent
• Attend Sales training and team meetings
• Responsible for achievement of sales goals/targets
• Comply with company policies and procedures
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

FMG

Lead Software Engineer

Senior Database Engineer

Customer Success Coordinator

Customer Service Representative

Sales Development Representative