Fluent, Inc

Sales

• Build and manage senior relationships across all six major holding companies at the programmatic investment and commerce media practice levels
• Own the full sales cycle from network pitch to IO execution for programmatic demand flowing through Fluent's commerce media network
• Develop and close annual upfront and programmatic guaranteed commitments with holdco trading desks
• Partner with product and yield teams to translate advertiser demand signals into supply and pricing strategy
• Represent Fluent at key industry events (Cannes, ANA, IAB, ShopTalk) as a commerce media thought leader
• Build the playbook for how Fluent sells programmatically at scale — this role will grow a team around it

Head of Agency Sales – Commerce Media

Customer Success Manager

• As a Partner Success Director at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships.
• Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale.
• You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform.
• This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product.
• Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites.
• This is a hybrid role for those in the NYC area, but open to remote for those not in NYC.

Partner Success Director – Retail Media

• Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning.
• Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams.
• Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities.
• Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner.
• Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing.
• Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup.
• Define success metrics, milestones, and post-launch optimization plans during the onboarding phase.
• Monitor and analyze campaign performance to surface trends and drive data-backed recommendations.
• Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements.
• Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities.
• Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements.
• Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities.
• Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support.
• Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements.
• Provide thought leadership on market trends and best practices to help partners stay competitive and innovative.
• Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks.

Partner Success Director – Commerce Media

Data Engineer

• Serve as a coordination layer between sales and client-facing teams and the Audience Solutions data engineering team, ensuring segment requests are submitted with complete information and tracked through to delivery
• Own intake documentation for incoming audience requests, gathering segment specifications, client deadlines, distribution targets, and data methodology requirements
• Manage the AS project queue: track ticket status, surface blockers, and communicate timeline updates to commercial stakeholders
• Support client-facing deliverables including segment availability confirmations, match test results, and audience performance summaries
• Assist in maintaining the Audience Solutions segment catalog — keeping naming conventions, CPM tiers, and vertical classifications current and accurate
• Support leadership on QBR prep, client reporting, and prioritization reviews
• Serve as a first point of contact for inbound AS requests from internal sales teams

Account Manager – Data Platforms, Agency

Account Manager

Account Manager – Audience Solutions

Accountant

• Assists with customer invoicing process
• Prepares monthly general ledger & Intercompany journal entries
• Regularly maintains detailed and supported reconciliations of all assigned balance sheet accounts
• Assist with collection efforts
• Investigate & reconcile client accounts as needed
• Develops and maintains customer relationships as part of accounts receivable team
• Prepare documentation for internal and external auditors, as required
• Special projects as assigned