FLS Connect

Account Executive

• Make outbound fundraising calls to solicit pledges for client projects
• Follow provided and client-approved messaging on every call
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
• Use responsive listening to provide appropriate situational responses
• Meet and maintain project goals and efficiency metrics
• Demonstrate exceptional customer service and react quickly to the person being called
• Maintain a professional appearance and behavior

Telephone Sales Representative

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
• 95% on-time (start of shift and back from breaks and lunch).
• 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Stay focused on the current project and prepare for each call.
• Accept coaching and counseling with a positive attitude.