Flock Safety

Product Manager

• Build deep understanding of aviation customers, workflows, and user personas, including pilots, dispatchers, patrol teams, and other operators within the DFR ecosystem.
• Translate regulatory, market, and competitive dynamics into product strategy and roadmap priorities, including developments across FAA, FCC, and more.
• Partner closely with Engineering to run technical projects end-to-end and make informed tradeoff decisions across hardware, embedded software, connectivity, and cloud systems.
• Own roadmap sequencing and prioritization for aviation product investments across near-term execution and longer-term product vision.
• Work cross-functionally with Design, Operations, Customer Success, Training, Legal, Compliance, and GTM to ensure the product evolves in ways that support customer outcomes and operational realities.
• Develop sufficient technical fluency in core architecture and subsystems to guide product decisions with credibility and clarity.
• Lead prioritization, scoping, and intake conversations within the engineering team and across adjacent product and engineering groups.
• Represent customer needs and product direction clearly across internal stakeholders, while aligning aviation priorities with broader company strategy.

Senior Product Manager, Aviation

Manager

• Play a critical role in engaging with external stakeholders to enhance public safety in our communities.
• Collaborate with cross-functional partners to engage with local elected officials, grassroots/grasstops organizations, and community leaders.
• Represent Flock Safety externally, including regularly speaking at city council meetings.
• Help build credibility across a variety of stakeholder audiences and develop meaningful partnerships.
• Elevate the voices of our customers and those who benefit from our tools to help advance our strategic policy objectives.

Public Affairs Manager

Public Relations

• Soliciting stories from customers, drafting press releases, and pitching solved crime stories to news outlets.
• Supporting local city press conferences and building and maintaining relationships with reporters and Flock Safety’s public sector customers.
• Handling a high volume and challenging PR environment with tenacity and persistence.
• Establishing a weekly high volume of positive press coverage.
• Responding quickly with sound judgment to daily media inquiries.

Media Relations Specialist

Support Engineer

• Act as a technical resource for escalated DFR issues across pre-flight, in-flight, and post-flight operations.
• Troubleshoot complex issues involving drone and dock hardware, remote control systems, radar software, video streaming, and platform/DFR-related integrations.
• Perform log-level investigation and technical analysis using observability and troubleshooting tools to build clear technical narratives of what happened and what should happen next.
• Own patterned and ambiguous issues that do not yet have documented playbooks, and partner with Engineering on escalation prep and root cause validation.
• Support crash post-mortems in collaboration with Safety.
• Serve as a go-between for Aviation Engineering, Technical Account Managers, and customer-facing teams by translating technical findings into digestible resolution paths and status updates.
• Support DFR integration issues across systems such as FlockOS, CAD, VMS, DAA, and related customer environments.
• Identify recurring trends, strengthen escalation quality, and improve internal knowledge resources that help Tier 1 and Tier 2 teams resolve issues faster.
• Own and maintain troubleshooting documentation and knowledge base content for the broader DFR support organization.

Technical Support Engineer, Drone as First Responder

Full-stack Engineer

• Help build, maintain, and scale the planner services at Flock
• Responsible for helping the team track, build and scale planning tools for deployment specialists, customers and solutions consultants
• Collaborate with team members to iterate quickly and decisively
• Understand current processes and procedures
• Complete features with little support
• Engage during technical conversations to increase quality of input
• Build relationships with team members
• Contribute regularly to sprint process

Software Engineer III – Planner

Android Engineer

• Flock Safety is looking for an Android Framework Engineer to join our Device OS Team.
• This is an Embedded Systems role, not a Mobile App role.
• You will be responsible for the "guts" of the device, developing the system services, IPC interfaces (AIDL), and hardware abstractions that allow our AI-driven cameras to capture and process data autonomously in the field for years.
• If you enjoy working at the intersection of the Android OS and custom hardware, this is your playground.

Android Framework Engineer

• As a Software Engineer at Flock Safety, you’ll play a critical role in bringing our technology to life for customers facing complex, real-world challenges.
• Join our Nova team, which is building a “single pane of glass” for investigators to collect, connect, and act on critical data more efficiently.
• Work directly with customers to understand their technical environments, design tailored solutions, and drive successful deployments—while also influencing how our product evolves over time.
• Build a strong foundation across Flock’s platform, the Nova product, and our customer environments.
• Configure and deploy repeatable integrations, troubleshoot connectivity and data issues, and begin leading technical discovery sessions with customers.
• Lead deployments from discovery through production, act as a trusted technical partner to customers, and ensure integrations are stable and scalable.

Software Engineer

• Lead the day-to-day administration of global benefits programs and ensure employees receive timely, accurate support for benefit questions, issues, escalations, claims, and appeals.
• Optimize our self-insured benefits footprint through rigorous, ongoing data review.
• Own key benefits operations, including enrollments, terminations, new hire orientations, offboarding, records management, and employee lifecycle support related to benefits.
• Partner with external vendors and brokers to ensure strong service delivery, proactively resolve operational issues, and improve the overall employee benefits experience.
• Support annual renewal cycles and ongoing program administration for health and wellbeing offerings.
• Maintain compliance with benefits-related requirements and reporting, including administration processes, audits, and regulatory obligations.
• Ensure benefit elections and data are accurately reflected across systems, carriers, payroll, and related integrations.
• Oversee billing reconciliation, reporting, process documentation, and operational controls that improve efficiency and data integrity.
• Partner with the broader Total Rewards team to develop communications, training, and education that help employees and partner teams understand available programs.
• Contribute to the evolution of Flock's total rewards philosophy and benefits strategy through scalable processes, thoughtful problem solving, and continuous improvement.

Benefits Manager

Customer Support

• Own day-to-day Tier 2 support cases for active DFR customers across phone, email, and case-based workflows.
• Troubleshoot DFR issues involving drones, docks, firmware mismatches, launch and landing issues, in-flight video or control issues, and related platform behaviors where documented support paths exist.
• Support deployment and installation-related questions for internal teams and customers, including configuration support, maintenance follow-through, and coordination with cross-functional stakeholders.
• Assist with DFR-related support across connected systems and environments where the troubleshooting path is known and repeatable.
• Create, track, and follow through on maintenance requests and other operational support work as needed to keep customers running.
• Advise customers on basic networking and environment requirements needed to support healthy DFR operations.
• Partner with deployment teams, project managers, Technical Account Managers, and Engineering to move issues forward and minimize customer disruption.
• Document troubleshooting steps, resolutions, and recurring issues to strengthen knowledge resources and improve future resolution speed.
• Escalate cases that require log-level analysis, undocumented troubleshooting, crash investigation support, pattern analysis, or engineering-ready root cause validation.

Tier 2 Support Specialist, DFR

• Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
• Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
• Empower our customers by sharing tips and best practices on how to effectively use our software
• Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
• Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
• Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

Customer Experience Associate

Technical Account Manager

• The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.
• The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has.
• The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise.
• This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.
• This role will require up to 70-80% travel and you must be located in a MST/PST timezone.

Technical Account Manager, Safe City/DFR

• As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management - Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership.
• This role is responsible for driving a cohesive end-to-end Operations product vision, strengthening cross-functional decision making, and increasing operational leverage through better workflow design, automation, and practical AI adoption.
• You will lead a team of Product Managers, guide portfolio-level tradeoffs, and partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.
• This role reports to the VP, Product Platform.

Director of Product Management

Financial Planning and Analysis

• Support the supply chain and operations functions.
• Help scale our modeling capabilities and be at the center of strategic projects.
• Drive all modeling & data analysis to support decision making across our capex spend.
• Improve inventory modeling and forecasting by automating and upgrading the current models.
• Understand Data sources & Models.
• Dive Deep through the Data.
• Understand Engineering/product/hardware.
• Deeply understand our capex spend and the things that drive our capex spend.
• Provide insights on areas of opportunity within capex spend.
• Improve the accuracy of our Accessory Modeling and the information we use to make accessory ordering decisions.
• Be the owner of all capex and inventory modeling.
• Improve the data we use to make production decisions during the Demand Planning Meeting.
• Find opportunities to generate savings in our Capex Spend.

Strategic Finance Manager, Capex

Sales

• Own the administration, governance, and ongoing execution of our sales compensation programs as we scale.
• Partner closely with Sales Operations, Finance, HR, and Accounting to ensure compensation plans are administered accurately, efficiently, and compliantly across all variable-based roles.
• Bring structure, rigor, and operational excellence to the end-to-end sales compensation process, helping ensure timely payouts, strong controls, and clear communication across the organization.
• This role is ideal for someone who enjoys building process, managing complex workflows, and serving as a trusted operational partner to cross-functional teams.

Manager, Sales Compensation

Compliance

• Design and implement policy-as-code and compliance-as-code frameworks
• Automate control testing and evidence collection using cloud and CI/CD telemetry
• Integrate GRC processes with engineering tools and workflows
• Develop reusable tooling and internal platforms for scalable, self-service compliance
• Build and deploy production-grade automation leveraging LLMs and AI tooling (e.g., for control mapping, evidence analysis, and anomaly detection)
• Own the design, development, and maintenance of core GRC automation systems and services
• Develop KPIs and KRIs using engineering and cloud data
• Support risk quantification efforts using frameworks such as FAIR
• Maintain and improve the security risk register
• Apply data modeling and AI techniques to identify emerging risks and reduce false positives
• Build automated risk scoring and prioritization models using real-time engineering and security data
• Lead and support audits including SOC 2, ISO 27001, ISO 27701, FedRAMP and CJIS
• Build automated audit readiness and continuous compliance processes
• Serve as a key point of contact for internal and external auditors
• Work with Product and Engineering teams on security and privacy requirements
• Support customer security reviews, RFIs, and trust center initiatives
• Collaborate with Legal and Privacy teams on regulatory alignment
• Automate vendor assessments using AI-assisted questionnaire analysis and response validation
• Build workflows to ingest, analyze, and score third-party risk data at scale.