Flagler Health

Customer Success Manager

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Customer Success Representative

Software Engineer

• Lead, mentor, and scale a distributed engineering organization across NYC and Vancouver
• Own engineering recruiting strategy, hiring standards, organizational design, and headcount planning
• Define and drive technical strategy across backend services, infrastructure, integrations, and platform architecture
• Guide scalability and reliability initiatives for systems supporting real-time patient communications (audio and SMS) and asynchronous workflow processing
• Own infrastructure strategy, including cloud architecture, CI/CD, observability, deployment automation, and operational excellence
• Establish engineering best practices for security, compliance, resiliency, and performance in a HIPAA-compliant environment
• Partner closely with Product and Operations leadership to align engineering priorities with company goals and roadmap execution
• Improve engineering velocity, system reliability, and cross-functional collaboration as the organization scales

Vice President – Engineering

Artificial Intelligence

• Own the company's automation roadmap
• Stand up and scale the AI Operations function
• Stay close to the field by shadowing clinical and back-office teams
• Refine and operationalize repeatable, scalable processes for capturing workflows
• Lead data integrations across major EHRs
• Evolve the automation stack to match the workflow
• Stand up and maintain internal AI tooling
• Lead scoping and execution with automation vendors
• Partner closely with Engineering to align on integration patterns
• Coach and develop the team on AI tools
• Continue building a high-performing AI Ops team
• Enforce rigorous documentation, monitoring, and change-management practices
• Serve as a key conduit between operators, clinicians, and internal teams.

AI Operations Associate

Sales Development Rep

• Identify and engage prospective customers through cold calling, email campaigns, LinkedIn outreach, referrals, and industry events to generate qualified sales opportunities.
• Build and maintain a consistent pipeline of qualified meetings and opportunities for Account Executives by executing high-volume, personalized outreach campaigns.
• Evaluate inbound and outbound leads to determine fit, urgency, buying potential, and alignment with ideal customer profiles.
• Develop relationships with key decision-makers and stakeholders, uncover business challenges, and position the company’s solutions to generate interest and meetings.
• Maintain accurate and up-to-date records of prospect interactions, activities, and pipeline progression within the CRM.
• Conduct research on target accounts, industries, competitive landscapes, and key stakeholders to personalize outreach and improve conversion rates.
• Continuously refine messaging, outreach strategies, and prospecting workflows based on performance data and market feedback.
• Partner closely with Account Executives, Marketing, and Leadership to align on target accounts, campaign effectiveness, and revenue goals.
• Gather and share insights from prospects regarding market trends, competitive offerings, customer pain points, and buying behaviors.

Sales Development Representative

Account Executive

• Respond to and qualify inbound inquiries to convert them into sales opportunities
• Identify and qualify new sales opportunities through various channels
• Conduct outreach to prospective clients to introduce our offerings
• Maintain accurate and up-to-date records of all prospect and customer interactions in the CRM
• Partner with other Account Executives and Marketing to ensure a seamless handoff of qualified leads
• Research target accounts and contacts to understand their needs and tailor outreach

Account Manager

• Own and manage all channel, referral, and strategic partner relationships.
• Build and scale a high-performing partner ecosystem that drives pipeline and revenue growth.
• Serve as the primary point of contact for partner communication, enablement, and relationship management.
• Develop joint go-to-market initiatives, co-selling strategies, events, and partner campaigns.
• Identify, onboard, and grow new channel partners aligned with company growth goals.
• Track partner performance, pipeline contribution, and revenue impact.
• Create scalable partnership processes, reporting systems, and operating cadences.
• Gather market insights and identify new strategic partnership opportunities.

Customer Success Representative

Vice President – Engineering

AI Operations Associate

Sales Development Representative

Account Executive

Growth Partner Manager