Flagler Health

Counselor

• Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) using Flagler’s portal.
• Make daily calls and text messages to patients to document patient health status and keep them engaged.
• Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
• Support patients by sending health pointers (stretches, meditation videos, light exercises).
• Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.

Medical Assistant, Care Counselor

Customer Success Manager

• Work directly with the CEO, Head of Business Operations, and Head of Clinical Operations to own dozens of relationships with provider groups, ensuring customer satisfaction and retention.
• Serve as the primary point of contact and subject matter expert for all RCM-related questions, issues, and escalations from provider partners.
• Onboard new customers, ensuring fast, smooth implementation of Flagler's tech platform and services - including integration touchpoints with in-house staff and third-party billing vendors.
• Manage and monitor third-party billing partner relationships on behalf of customers, holding vendors accountable to performance benchmarks and SLAs.
• Oversee and advise on front-end RCM operations, including prior authorizations, insurance eligibility verification, and patient benefit checks to minimize claim denials at the source.
• Monitor and guide back-end RCM operations, including accounts receivable (AR) work-down, denial management, appeals, and collections follow-up.
• Create and present monthly reports to customers demonstrating Flagler's impact on clinical and financial outcomes - critical to the core operations and growth of the business.
• Identify revenue leakage and reimbursement gaps across the patient journey and collaborate with customers and billing partners to remediate.
• Gather and relay RCM and operational feedback from customers to Flagler leadership to inform product development.
• Collaborate with sales and tech teams to ensure a seamless customer journey.
• Respond to and resolve ad hoc clinic and patient requests efficiently, enhancing their overall experience.

Medical Assistant, Care Counselor

Rev Cycle Customer Success Manager