Customer Success Representative

Flagler Health

Customer Success Representative engaging with healthcare customers and driving platform adoption. Proactively translating customer needs into outcomes and identifying growth opportunities.

Posted 7/21/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success within healthtech, effectively translating customer needs into actionable outcomes while fostering strong relationships. Proficient in identifying risks and opportunities to drive customer retention and growth in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Success ExperienceHealthtech KnowledgeRelationship BuildingClear CommunicationProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganizedProactiveOwnership

Tools & Technologies

Athenahealth

Industry Keywords

HealthcareCustomer Relationship ManagementCustomer AdoptionCustomer RetentionCustomer FeedbackHealth Technology

About the role

Key responsibilities & impact

Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
Proactively identify risks and opportunities within accounts to support retention and growth.
Travel approximately 25% to engage with customers on the ground.

Requirements

What you’ll need

1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
Organized, proactive, and energized by solving customer problems.
Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
Customer success experience specifically within healthtech is a strong plus.

Benefits

Comp & perks

Health insurance
Personal + professional growth opportunities
Flexible work environment