Fivetran

Full-stack Engineer

• Contribute to the technical architecture, design, and development of Fivetran’s Managed Data Lake product offering
• Partner closely with product teams to understand requirements and design new capabilities that go directly into customers’ hands
• Design, develop, implement, and operate highly reliable large-scale data lake systems with a dedicated engineering team
• Contribute to open-source projects such as DuckDB and Polaris
• Analyze fault-tolerance, high availability, performance, and scale challenges and implement solutions
• Ensure operational excellence, meeting commitments on security, reliability, availability, and performance
• Set technical directions and influence cross-functional teams

Principal Software Engineer – Data Lakes

Support Engineer

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity.
Fivetran Support partners with some of the most passionate teams in the world, our customer’s teams, to deliver a best in class experience.
Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues the Customer Support Engineer (CSE) acts as our customer’s technical champion within Fivetran.
At Fivetran our CSE’s take on exciting technical challenges while partnering with customers both internal and external to drive issues to an outcome that exceeds expectations.
The Customer Support team is responsible for creating solutions and providing excellent experience for every customer.
As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers.
This is a full time position based out of our Bangalore office, with the flexibility to work from home. This role will require working during fixed night IST hours 5PM - 2AM or 7PM- 4AM shift, and occasionally may be asked to work different shifts based on business needs
Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools.
Work closely with Fivetran’s engineering team by submitting well-documented bugs which arise from customer submitted cases.
Work with Fivetran’s Product team to ensure feature requests are addressed and handled in a timely fashion.
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
Collaborate with teammates on technical and non-technical projects.

Principal Software Engineer – Data Lakes

Customer Support Engineer I