Customer Solutions Engineer

Fivetran

Customer Solutions Engineer at Fivetran, supporting dbt Labs customers through various channels. Handling technical inquiries and enhancing documentation for effective problem resolution.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,489 - $96,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in SQL, APIs, and the dbt platform while effectively communicating with customers to resolve issues. Capable of creating clear documentation and utilizing conversational AI tools to enhance support processes.

Highest-signal resume keywords

SQL ExpertiseAPIs UnderstandingTechnical Documentation CreationConversational AI Tools UsageCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsTechnical TroubleshootingTechnical DocumentationDbt CoreSaaS SupportNetwork Requests

Soft Skills

Exceptional Communication SkillsProblem SolvingCreative AttitudeCollaboration

Tools & Technologies

Conversational AI ToolsChatGPTClaude

Industry Keywords

Customer SuccessTechnical SupportClient-Facing Roles

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
Take ownership of customer issues, from initial troubleshooting through to resolution
Enhance our documentation, ensuring it's both technically accurate and easy to understand
Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

Requirements

What you’ll need

Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
Exceptional written and verbal communication skills
A genuine drive for solving problems and helping others
A strong technical foundation, especially within a SaaS support environment
Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
Experience building documentation or technical how-to guides using a variety of media (text, images, video)
A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content.

Benefits

Comp & perks

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.