Fiserv

Account Executive

• Proactively engage with business owners & restauranteurs within Restaurant Depot
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business
• Drive sales growth by leveraging deep product knowledge to educate potential customers on POS systems and online ordering platforms
• Install Clover systems at Client locations and provide hands-on training
• Exemplify Fiserv core values by upholding the highest ethical standards

Outside Sales Representative

• Engage with business owners & restauranteurs within Restaurant Depot
• Schedule in-person appointments at client’s restaurants/business
• Drive sales growth by educating potential customers on POS systems
• Install Clover systems at client locations and provide training
• Uphold ethical standards and foster client relationships

• Proactively engage with business owners & restauranteurs within Restaurant Depot, initiating face to face conversations to identify their needs and offer tailored solutions.
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business to demonstrate the value of clover and BentoBox solutions for streamlining operations and boosting revenue.
• Drive sales growth by levering deep product knowledge to educate potential customers on POS systems and online ordering platforms, converting leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at Client locations and provide hands on training to ensure smooth integration and optimal use.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.

Systems Engineer

• Install, configure, and support Internet-based applications using Microsoft technologies (.NET, IIS, Visual Studio)
• Manage and optimize Microsoft SQL Server databases and associated tools
• Troubleshoot and resolve complex infrastructure and application issues with minimal supervision
• Participate in escalated or high-priority projects with short notice
• Ensure secure system operations and proper handling of sensitive data in compliance with data privacy laws and industry standards
• Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers)
• Develop and maintain formal documentation, tools, and processes to improve team efficiency and consistency
• Collaborate with development, QA, and operations teams to ensure end-to-end system reliability and performance.

Systems Engineer – Military Pathways Program

• Proactively engage with business owners & restauranteurs within Restaurant Depot
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business
• Drive sales growth by leveraging deep product knowledge to educate potential customers
• Install Clover systems at Client locations and provide hands-on training

• Proactively engage with business owners & restauranteurs within Restaurant Depot, initiating face to face conversations to identify their needs and offer tailored solutions.
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business to demonstrate the value of Clover and BentoBox solutions for streamlining operations and boosting revenue.
• Drive sales growth by leveraging deep product knowledge to educate potential customers on POS systems and online ordering platforms, converting leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at Client locations and provide hands on training to ensure smooth integration and optimal use.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.
• This role requires travel within the Levittown, PA area, collaborating with Restaurant Depot Locations to introduce Clover to restaurant owners.

• Travel across the assigned territory, partnering with Financial Institutions to bring Clover’s cutting-edge solutions to merchants
• Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment
• Act as a strategic advisor to merchants, tailoring solutions that help them grow, adapt, and thrive in a competitive marketplace
• Embody Fiserv’s core values by fostering authentic connections and maintaining the highest ethical standards

Sales Representative, Business Consultant

Product Manager

• Own day-to-day management of assigned credit card products, responding to operational, sales, vendor, and client inquiries.
• Define, prioritize, and deliver product enhancements and maintenance, including regulatory and compliance changes.
• Partner with Technology and Implementation to plan, scope, and launch initiatives on time and within quality expectations.
• Maintain product documentation, feature definitions, pricing, positioning, and go-to-market inputs.
• Manage product financials by monitoring revenue, costs, margins, and key performance indicators (KPIs); build forecasts, pricing analyses, and business cases.
• Analyze client and portfolio data to produce clear insights and recommendations; support Sales in client meetings and portfolio optimization discussions.
• Coordinate third-party vendors (processors, networks, fraud, rewards, servicing, technology) on roadmaps, issues, and service-level performance in partnership with Sourcing, Legal, and Risk.
• Analyze client and portfolio data to identify trends, risks, and growth opportunities.
• Translate complex client data into clear insights, recommendations, and actionable strategies.
• Participate in customer meetings and presentations to support data‑driven decision‑making and long‑term portfolio growth.
• Serve as a key product contact for third‑party vendors supporting credit card products (e.g., processors, networks, fraud, rewards, servicing, or technology providers).

Product Manager – Credit Card Portfolios

• Identify and prospect potential opportunities through market research and competitor analysis
• Proactively reach out to potential clients to generate leads and schedule sales meetings
• Present and demonstrate our products and services to potential clients to highlight the benefits and value proposition that Fiserv offers
• Negotiate and close sales deals to ensure a positive partnership for both the client and Fiserv
• Maintain accurate and up-to-date records of sales activities, including leads, opportunities and client communications
• Build strong relationships in your assigned territory with C-suite and operational level leadership

Sales Executive – Plastics

Customer Support

• Lead Money Network Fraud support operations and provide day-to-day oversight of fraud inquiry handling to meet Service Level Agreements (SLAs), quality, and compliance targets.
• Direct triage, workload assignment, and escalation management to ensure timely investigation and resolution of fraud cases and disputes.
• Coach, mentor, and develop supervisors and associates, setting clear goals, conducting regular 1:1s, and providing actionable feedback and career guidance.
• Administer performance management processes, including evaluations, improvement plans, and corrective actions aligned to company policies.
• Partner with Fraud Operations, Risk, Compliance, and partner clients to maintain alignment with fraud policies, dispute processes, and regulatory requirements.
• Monitor and analyze key fraud metrics—case volume, Average Handle Time (AHT), authentication accuracy, First Contact Resolution (FCR), and fraud-loss impact—and implement improvement plans.
• Conduct call and case quality reviews; strengthen documentation standards and intake accuracy; report emerging trends and escalate risk issues.
• Participate in recruiting, interviewing, and hiring; onboard talent and foster a high‑engagement, high‑integrity culture.

Manager, Fraud Customer Service

Application Engineer

• Provide expert-level support for business applications, ensuring maximum uptime and performance
• Troubleshoot and resolve complex application issues, collaborating with development teams as needed
• Monitor application performance and lead initiatives to improve efficiency and reliability
• Document support activities, maintain detailed logs, and develop user guides and training materials
• Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
• Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
• Analyze code and participate in root cause analysis
• Work closely with product development teams to review operational readiness of production changes, release deployments, and validation

Senior Application Support Engineer

• Lead Money Network Level 1 production teams and provide day-to-day operational oversight to meet Service Level Agreements (SLAs) and quality targets.
• Coach, mentor, and develop supervisors, setting clear goals, providing regular feedback, and guiding career growth.
• Administer performance management processes, including evaluations, improvement plans, and corrective actions aligned to company policies.
• Maintain and update departmental procedures, standard work, and documentation to ensure compliance and audit readiness.
• Conduct regular quality reviews, analyze trends, and implement action plans to improve First Call Resolution (FCR), Customer Satisfaction (CSAT), and productivity.
• Plan workload distribution, forecast staffing with workforce management (WFM), and allocate resources to consistently achieve service levels.
• Participate in recruiting activities, interview candidates, and make hiring recommendations to build high-performing teams.

Manager, Customer Service – Money Market

Project Manager

• Provide a holistic view of the overall project to the organization and all stakeholders
• Define the overall scope by building and maintaining a consolidated timeline
• Identify and communicate dependencies and impacts to ensure ongoing control
• Define governance, outline roles, responsibilities, decision rights, and critical issue paths
• Ensure success criteria are defined upfront to promote alignment and actively lead to expected outcomes
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle
• Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv objectives

Senior Project Manager

• Lead the design, implementation, and management of complex systems infrastructure.
• Develop and maintain system documentation, including configurations, operations, and troubleshooting procedures.
• Monitor system performance and implement performance tuning measures.
• Collaborate with cross-functional teams to integrate new technologies and systems.
• Conduct system assessments and implement security measures.
• Provide advanced technical support and guidance to ensure system reliability.
• Stay current with industry trends and advancements in systems engineering.

Advisor, Systems Engineering

• Manage the project budget with the project manager, including timecard updates and reconciliation of purchase orders, invoices, and timesheets across vendors and Fiserv
• Build and maintain intuitive document and correspondence repositories that enable clear access and protect sensitive information when required
• Analyze macro- and micro-level patterns in areas of responsibility and present data-backed findings to senior stakeholders
• Serve as main point of contact between third-party vendors, the project manager, and Fiserv regarding contract questions, related personnel, and other project matters
• Serve as main point of contact for OVV team members for technical issues related to state-issued equipment and/or state systems (IEDSS)
• Oversee and facilitate hiring workflows, including candidate communication, onboarding document upkeep, and coordination of administrative onboarding tasks (access, offer letters)
• Collaborate and work alongside the OV&V internal management team in areas of strategic growth and project management

Outside Sales Representative

Outside Sales Representative

Outside Sales Representative

Systems Engineer – Military Pathways Program

Outside Sales Representative

Outside Sales Representative

Sales Representative, Business Consultant

Product Manager – Credit Card Portfolios

Sales Executive – Plastics

Manager, Fraud Customer Service

Senior Application Support Engineer

Manager, Customer Service – Money Market

Senior Project Manager

Advisor, Systems Engineering

Project Coordinator