Director of Business Information Delivery

Fiserv

Director of Business Information Delivery at Fiserv, leading data and application capabilities for Merchant Services portfolios. Driving strategic decisions with accurate data solutions and cross-functional collaboration.

Posted 5/19/2026full-timeHagerstown • Maryland • 🇺🇸 United StatesLead💰 $111,000 - $157,000 per yearWebsite

Tech Stack

Tools & technologies

CloudETLMS SQL ServerSQLSSIS

About the role

Key responsibilities & impact

Lead the design, development, and support of business data applications supporting Merchant Services portfolios, including web-based data products and reporting platforms.
Manage application development, release management, incident management, problem management, and change management for business data solutions.
Oversee performance management and capacity management for assigned applications to maintain stability, scalability, and service-level commitments.
Direct vulnerability management activities across the unit’s infrastructure and applications, ensuring remediation is implemented and tracked.
Develop, implement, and optimize high-quality database solutions, including stored procedures and functions using Transact-SQL (T-SQL) on Microsoft SQL Server.
Build, maintain, and enhance extract, transform, and load (ETL) processes using SQL Server Integration Services (SSIS) and robust data models to support reporting and analytics.
Review and interpret ongoing business reporting requirements, research required data, and build appropriate, timely, and accurate reporting deliverables.
Analyze existing SQL queries and data processes to identify and implement performance improvements and efficiencies.
Develop procedures and scripts for data migration and integration between systems while maintaining data quality and controls.
Lead cross-functional Agile product development efforts, partnering with business and technology teams to prioritize work, define scope, and deliver capabilities with speed and quality.
Define and refine engineering processes and practices, including version control, build pipelines, automated testing, and code reviews to drive engineering excellence.
Build, motivate, and develop a high-performing team focused on delivering client-centric solutions and measurable outcomes.

Requirements

What you’ll need

8+ years of experience leading software or data engineering teams delivering database, reporting, or analytics solutions in financial services, payments, or a similar environment.
8+ years of experience designing and developing database solutions using Microsoft SQL Server, T-SQL, data models, and complex stored procedures in a production setting.
6+ years of experience designing, building, and supporting ETL processes using SQL Server Integration Services (SSIS) or comparable tools to move and transform data across systems.
6+ years of experience with full-stack or back-end software development concepts, including data structures, resilient services, and cloud-based deployment and scaling practices.
6+ years of experience managing and developing teams, including setting goals, coaching associates, and building collaborative, results-focused cultures.
Demonstrated experience implementing and improving engineering practices such as version control, continuous integration and delivery pipelines, automated testing, and structured code reviews.
Bachelor’s degree or higher in a science, technology, engineering, or mathematics (STEM) field, or equivalent combination of education, related experience and/or military experience.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transact-SQL (T-SQL)Microsoft SQL ServerSQL Server Integration Services (SSIS)ETL processesdata modelsstored proceduresdata migrationdata integrationperformance improvementsAgile product development

Soft Skills

team managementcoachingcollaborationresults-focused cultureleadershipcommunicationproblem managementchange managementperformance managementcapacity management

Certifications

Bachelor’s degree in STEM field