Fiserv

Director

• Develop a comprehensive healthcare product strategy aligned with Clover’s overall mission, business priorities, and annual operating plan, with a P&L responsibility.
• Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.
• Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.
• Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.
• Ensure product strategy reflects evolving healthcare legislation, reimbursement models, and industry standards impacting patient billing and collections.
• Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.
• Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.
• Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.
• Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover’s healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.
• Translate product delivery and roadmap execution into measurable revenue achievement, KPI performance, and growth for the healthcare vertical.
• Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.
• Partner closely with Go-to-Market, Sales, and Business Development teams to align on roadmaps, enablement, and operating models that accelerate adoption across healthcare providers.
• Identify and pursue new business opportunities, strategic partnerships, and revenue streams across healthcare segments and care settings.
• Build and maintain strong relationships with key stakeholders, including healthcare providers, health systems, industry associations, and technology partners.
• Collaborate with product marketing to develop compelling healthcare-specific messaging, value propositions, and sales collateral that articulate Clover’s differentiated capabilities.
• Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.
• Gather and analyze customer feedback, operational data, and usage metrics to iteratively enhance product offerings.
• Utilize data-driven insights to inform product investment decisions and prioritize high-impact features.
• Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable healthcare payment experiences.
• Develop strategies to proactively address provider and patient needs, improving transparency, reducing bad debt, and driving value through the Clover platform and value-added services.
• Act as a primary point of contact for key healthcare clients, ensuring their success and long-term partnership with Clover.
• Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.
• Foster a collaborative, innovative, and accountable environment that encourages experimentation and continuous improvement.
• Develop and manage budgets, forecasts, and financial models to support Clover healthcare objectives.
• Monitor key performance indicators (KPIs) and financial metrics to track progress, identify risks, and optimize outcomes.

Product Director – Healthcare

Manager

• Manage a portfolio of merchant accounts in high risk segments.
• Prepare and present reporting for senior leaders.
• Determine appropriate risk mitigation strategies for problematic accounts.
• Engage with internal and external stakeholders to drive actions forward.

Credit Risk Manager

Customer Support

• Provide merchant specific operational support to Bank Partners on procedures and help solve client/banker concerns
• Proficient with navigating the CCC reporting platform
• Completing successful follow-ups to ensure accuracy, client-satisfaction, and timely resolution
• Provide feedback to leadership regarding procedures that may be out of process or outside of the scope of client needs
• Serve as a mentor for agents new to role by providing support, reference material, and real-time recommendations via chat, email, or floor support
• Possess expanded knowledge of proprietary or external systems outside of normal production scenarios
• Engage in escalated calls, emails, and correspondence from Merchants, Business Partners, and Leadership Team
• Navigate through various systems, including CCC, North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting to resolve client concerns and answer questions
• Communicate clearly

Business Partner Support Specialist

Auditor

• Under the supervision of leadership, Staff Auditor will perform testing of controls at various Fiserv business departments and programs, to ensure adherence to policies, procedures and regulations
• Document audit findings, preparing audit reports, and presenting results to management, highlighting areas for improvement
• Offering actionable recommendations to enhance operational efficiency, effectiveness, and adherence to industry standards
• Validate through testing the implementation of corrective actions and conducting follow-up audits to ensure that identified issues have been addressed
• Work closely with other departments to promote a culture of compliance and continuous improvement within the organization
• Keep informed about changes in regulations, industry standards, and best practices in auditing and compliance

Internal Staff Auditor

Call Center Representative

• Execute customer experience (CX) strategies and perform detailed analyses to track performance against departmental objectives.
• Write and optimize SQL queries and use analytical tools to generate insights from interaction and operational datasets.
• Create, build and refine call categories ensuring consistent accurate and relevant results
• Prepare and present findings to internal stakeholders and external clients, representing the Client Care Organization on calls and in meetings.
• Drive organizational change by leading medium- to long-term initiatives and guiding small project teams to deliver against initiative goals.
• Produce documentation, communications, and executive-ready presentations that meet corporate and department performance metrics.
• Manage multiple concurrent projects and maintain project plans while fostering cross-functional relationships across business units.

Senior Client Operations Support – Call Center Insights

Account Executive

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact and communicate with you and Fiserv.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences, and ensure billing accuracy.

Account Executive, Digital Banking

• Maintain a consistent meeting cadence with each client—onsite or remote—to ensure proactive communication and relationship strength.
• Educate clients on relevant company updates, initiatives, and impacts in a clear and value‑focused way.
• Create a responsive, easy communication environment through predictable updates, structured messaging, and reliable follow‑through.
• Act as the primary client advocate, driving collaboration across internal teams to deliver value and resolve needs.
• Lead and manage client escalations by taking ownership, coordinating internally, and ensuring full resolution with clear communication.
• Develop and execute Client Action Plans for key accounts to maintain alignment, progress, and long‑term success.
• Track and follow through on all commitments, proactively updating clients before they need to ask.
• Conduct post‑issue reviews outlining what happened, how it was resolved, and how recurrence will be prevented.
• Support client visits, business reviews, and conferences, ensuring effective preparation and organized follow‑up.
• Maintain administrative accuracy, including billing review, documentation, and internal alignment on client activities.

Account Executive, Card Services

• Support large, cross-functional initiatives to enable Carat global acquiring capabilities for Fortune 1000 global omnichannel clients, including geographic expansion, payment value-added services, and client experience enhancements.
• Work with the global product organization to discover and define requirements from across multiple geographies (e.g., North America, Latin America, Europe, Asia-Pacific).
• Interact with cross-functional teams around the globe.
• Ensures the delivery of an end-to-end experience for the product, including integration, boarding, processing, billing, reporting, and servicing.
• Support client interactions for key initiatives, as required.
• Effectively communicates progress against initiatives, outlines solutions/recommendations to challenges, and helps to educate senior stakeholders on key decisions to be taken.
• Deliver ongoing management reporting on initiative progress.
• Drive the resolution of issues including problem identification, root cause analysis, issue resolution and client communication.
• Drive management decision-making with data-driven analytics.

Product Delivery Manager

Engineering Manager

• Direct and provide oversight to an engineering team that will build the core Clover Billing platform to federate and implement a cloud service solution to meet global settlement, tax, and compliance needs
• Be responsible for the end-to-end delivery of features in support of the Clover product and platform
• Ensure we are keeping pace with the technology that balances delivering solutions efficiently with creating a technically challenging and fun development environment
• Work cross-functionally with Product Management, Design, Quality, Operations, Product Operations, and Customer Support to define roadmaps and schedules to deliver high-quality solutions for our clients and partners
• Preparing and reviewing technical designs, code reviews, and delivering high-quality architecture
• Accessing risks based on product complexity, resource, and/or timeline constraints
• Maintaining relationships with internal & external partners during the implementation process to include integration partners with global compliance requirements
• Provide inspiration and guidance to the growing team; foster a culture of transparency, collaboration, and innovation
• Establish department standards and procedures, recommending efficient ways to ensure the best implementation practices of new or upgraded products
• Strive to provide a great product experience via automation and online self-service
• Partner with HR in identifying and onboarding engineering talent as we continue to grow.

Software Engineering Manager – Billing Platform

Account Manager

• Develop and manage operational and technical relationships through in-person visits and phone calls
• Understand the client’s environment to ensure full utilization of Fiserv’s solutions
• Provide various levels of reporting on accomplishments and in-process activities
• Influence and work cross-functionally on critical initiatives
• Maintain compliance with system audits, client profile updates, and other administrative duties

Full-stack Engineer

• Lead the design, development, and implementation of software applications to support Fiserv's business goals.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Perform coding, testing, and debugging of applications to ensure optimal performance and reliability.
• Maintain and improve existing codebases and lead peer review processes.
• Mentor junior developers and provide technical guidance to enhance team capabilities.

Software Development Engineer – Advisor I

Product Designer

• Research and Testing: Plan and conduct user research including interviews, surveys, and usability testing
• Analyze research findings to inform design decisions and create user personas and journey maps
• Plan and conduct usability tests to evaluate design effectiveness and gather user feedback
• Product Design and UX: Create wireframes, concept designs, prototypes, and product specifications
• Collaborate with team members to iterate on designs based on feedback and usability testing results
• Maintain comprehensive design documentation
• Collaboration and Innovation: Participate in design reviews, provide constructive feedback, present design concepts to stakeholders, stay up-to-date with industry trends

Senior Product Designer

• Proactively engage with business owners & restauranteurs within Restaurant Depot
• Build and nurture relationships by scheduling in-person appointments
• Drive sales growth through personalized consultative selling strategies
• Install Clover systems at client locations and provide hands-on training
• Exemplify Fiserv core values by upholding the highest ethical standards

Outside Sales Representative

• Proactively engage with business owners & restauranteurs within Restaurant Depot, initiating face to face conversations to identify their needs and offer tailored solutions.
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business to demonstrate the value of Clover and BentoBox solutions for streamlining operations and boosting revenue.
• Drive sales growth by leveraging deep product knowledge to educate potential customers on POS systems and online ordering platforms, converting leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at Client locations and provide hands on training to ensure smooth integration and optimal use.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.

• Proactively engage with business owners & restauranteurs within Restaurant Depot, initiating face to face conversations to identify their needs and offer tailored solutions.
• Build and nurture relationships by scheduling in-person appointments at client’s restaurants/business to demonstrate the value of clover and BentoBox solutions for streamlining operations and boosting revenue.
• Drive sales growth by leveraging deep product knowledge to educate potential customers on POS systems and online ordering platforms, converting leads into loyal clients through personalized consultative selling strategies.
• Install Clover systems at Client locations and provide hands on training to ensure smooth integration and optimal use.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.