Senior Business Operations Analyst

Fiserv

Manage critical business operations processes at Fiserv supporting project scheduling and delivery readiness across stakeholders. Collaborate effectively to drive efficient client delivery and informed decision-making.

Posted 5/24/2026full-timeBerkeley Heights • New Jersey, New York • 🇺🇸 United StatesSenior💰 $90,000 - $144,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a Professional Services portfolio from project intake through scheduling by establishing timelines, monitoring due dates, and tracking cost, revenue, and key performance indicators.
Review contracts, amendments, statements of work, and related client documentation to assess delivery feasibility, implementation dependencies, and operational requirements.
Analyze project costs, projected revenue, business metrics, and portfolio data to support planning, prioritization, and business decision-making.
Coordinate with implementation, sales, client support, development, product management, account management, and service management teams to align project readiness and delivery expectations.
Execute defined operational procedures using tools such as Clarity, SharePoint, ServicePoint, eCRM, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and Power BI or similar reporting tools.
Identify process gaps and recommend improvements that strengthen intake, scheduling, reporting, portfolio management, and process automation.
Communicate project status, risks, dependencies, and recommendations to stakeholders, including senior leaders, through written updates, reporting, and structured discussions.
Support project scoping and business case activities through handoff to the Project Management team by organizing schedules, clarifying requirements, and driving timely follow-through.

Requirements

What you’ll need

5+ years of experience in business operations, project coordination, portfolio management, professional services operations, or a related function supporting cross-functional business processes.
5+ years of experience analyzing contracts, statements of work, amendments, or similar business documentation to support delivery planning, feasibility assessment, or operational decision-making.
5+ years of experience using data, metrics, and reporting to evaluate business performance, support recommendations, and track operational outcomes.
5+ years of experience working with cross-functional stakeholders, including senior leaders, to facilitate decisions, resolve issues, and communicate project or operational status.
Experience using business tools such as Clarity PPM or similar portfolio management tools, SharePoint, eCRM, Microsoft Office applications, and Power BI or similar reporting platforms.
Ability to perform detailed analysis, organize multiple workstreams, and communicate clearly in verbal and written formats with technical and non-technical stakeholders.
Bachelor's degree in Business Administration, Finance, Organizational Behavior, Pre-Law, or a related field, or equivalent combination of education, related experience and/or military experience.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbusiness analysisportfolio managementdata analysiscost analysisrevenue forecastingprocess improvementoperational proceduresreportingbusiness case development

Soft Skills

communicationstakeholder managementproblem-solvingorganizational skillscross-functional collaborationdecision-makingtimely follow-throughrisk managementclarification of requirementsanalytical thinking