Fiserv

Backend Engineer

• Work with Business Analysts to make sure that requirements are clear for you and the team
• Contribute and add new features, resolve bugs and refactor / improve the code base
• Collaborate with the UI developers on integration of new/modified API endpoints with newly created UI
• Cover implemented API changes with unit and e2e tests
• Perform code review for developers from other teams
• Cooperate with QAs to ensure high quality of delivered piece of software

Senior Java Developer – Commerce Hub

Customer Support

• Ensure that all operational processes—such as card production, fulfillment, call center performance, dispute resolution, fraud monitoring, and compliance adherence—run seamlessly in a steady-state environment.
• Monitor key performance indicators, troubleshoot operational issues, and collaborate with internal teams and external vendors to resolve problems quickly.
• Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs).
• Support cardholder experience by overseeing processes that ensure accurate, efficient, and customer-focused service delivery across all touchpoints.
• Track call center service levels and escalate issues impacting customer experience.
• Support processing of Reg E disputes and fraud alerts within defined SLAs.
• Maintain accurate logs and assist in root cause analysis for recurring issues.
• Ensure adherence to Treasury, OCC, and AML requirements in operational workflows.
• Prepare and validate operational reports for internal and external stakeholders.
• Track KPIs such as card activation rates, transaction success, and call center metrics.

Direct Express Operations Control Support Specialist

Director

• Ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems.
• Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
• Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
• Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution.
• Monitor operational risk indicators and escalate anomalies through governance channels.
• Support remediation plans for identified control gaps and track resolution progress.
• Prepare documentation for internal and external audits, including evidence packs and process maps.
• Ensure timely completion of regulatory reporting requirements.

Senior Java Developer – Commerce Hub

Direct Express Operations Control Support Specialist

Director, Direct Express Business Controls