Processor Relations Manager

Fiserv

Processor Relations Manager managing operational support for large financial institution clients at Fiserv. Leading service delivery and relationship management activities for client satisfaction and operational efficiency.

Posted 5/24/2026full-timeBerkeley Heights • New Jersey, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $87,000 - $146,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary service contact for assigned national and large clients, managing day-to-day operational inquiries, service requests, and escalations
Lead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements
Conduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities
Maintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools
Partner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services
Monitor service metrics and client satisfaction results, escalate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency
Support incident response activities, including on-call service needs outside standard business hours as required

Requirements

What you’ll need

6+ years of experience in account management, service management, client operations, financial operations, or a related client-facing role supporting complex business relationships
6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations
6+ years of experience working with cross-functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives
Experience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation
Ability to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization
Bachelor’s Degree or higher in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementservice managementclient operationsfinancial operationsproject managementprocess improvementsoperational initiativesperformance indicatorsincident response

Soft Skills

communicationclient relationship managementproblem-solvingteam collaborationorganizational skillsanalytical skillsleadershipcustomer serviceadaptability