Fiserv

Product Manager

• Track payments industry trends, standards, and competition as they relate to Buy Now Pay Later (BNPL) solutions, merchant adoption, and consumer behavior.
• Own the product strategy and roadmap for BNPL payment options at Clover.
• Help build business cases for new BNPL products, services, and features.
• Define detailed user stories and requirements for your BNPL products and services, focusing on merchant and consumer experience.
• Collaborate with BNPL providers, engineering, quality assurance, operations and other stakeholders to define, deliver and maintain the roadmap for robust BNPL payment products.
• Work with marketing staff to effectively package your BNPL products and create marketing collateral and other materials.
• Train sales channels on your BNPL products and their value proposition for potential merchants.
• Consult with merchants and partners to create combined solutions that effectively integrate BNPL into their operations.
• Analyze merchant and consumer feedback to continually improve the BNPL experience on Clover, focusing on ease of use and conversion.
• Define and track KPIs as they relate to merchant adoption, usage, and the overall success of your BNPL payment products.

Senior Product Manager, BNPL

Compliance

• Track and analyze global regulatory developments to identify new or changing rules that could impact Fiserv’s offerings
• Evaluate regulatory rule changes within our system of record and route them to the appropriate Compliance Officers for expert assessment
• Lead and deliver key projects that advance the strategy, effectiveness, and operational excellence of the RRM program
• Draft high-quality policies, standards, and guidance to support CPS program areas, ensuring clarity, consistency, and alignment with Fiserv’s global compliance vision
• Implement compliance procedures and partner with Compliance Officers to embed CPS standards across the organization
• Train, advise, and collaborate with Compliance Officers and cross-functional teams, ensuring successful adoption of the RRM system and reinforcing program expectations
• Report program metrics and project updates to senior leadership, turning insights into meaningful business conversations
• Support audits and examinations by delivering timely, well-organized, and accurate documentation to internal stakeholders, clients, and regulators
• Conduct Quality Assurance reviews of Compliance Officer assessments to ensure alignment with RRM program requirements and overall program integrity
• Contribute to additional CPS initiatives —including risk assessments, monitoring and testing, issue management, policy governance, and compliance training—as needs evolve

Compliance Manager – Compliance Program Standards

Project Manager

• Provide a holistic view of the overall project to the organization and all stakeholders
• Define the overall scope by building and maintaining a consolidated timeline
• Identify and communicate dependencies and impacts to ensure ongoing control
• Define governance, outline roles, responsibilities, decision rights, and critical issue paths
• Ensure success criteria are defined upfront to promote alignment and actively lead to expected outcomes
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle
• Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv objectives

Senior Project Manager

Project Manager – Advisor I

QA Engineer

• Serve as a dedicated resource for researching and addressing incidents immediately, ensuring timely resolution and minimal impact on operations.
• Perform root cause analysis (RCA) for incidents across sites, documenting findings and implementing corrective and preventive actions.
• Daily monitoring of compliance to controls, including inspector and operator behavior, to ensure adherence to quality standards.
• Drive quality outcomes by collaborating with cross-functional teams to implement best practices and continuous improvement initiatives.
• Audit processes and outputs for compliance and quality assurance, identifying gaps and recommending improvements.
• Maintain an incident tracking system, ensuring accurate documentation, prioritization, and follow-up on investigations.
• Conduct trend analysis on recurring issues to identify systemic risks and propose long-term solutions.
• Support compliance audits and internal reviews, ensuring alignment with regulatory and company standards.
• Prepare detailed reports and dashboards summarizing incident metrics, root causes, and corrective actions for leadership review.
• Provide training and guidance to site teams on incident reporting, investigation protocols, and compliance requirements.

Manufacturing Quality Assurance Professional

Security Engineer

• Lead the identification, assessment, and mitigation of cybersecurity risks
• Develop and implement risk management strategies and frameworks
• Collaborate with cross-functional teams to integrate risk management into business operations
• Provide expert guidance on cybersecurity risk trends and best practices
• Conduct regular risk assessments and develop robust mitigation plans
• Monitor and report on the effectiveness of risk management measures
• Ensure compliance with regulatory requirements and industry standards

Cybersecurity Risk Management Advisor

Director

• Ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems.
• Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
• Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
• Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs).
• Monitor operational risk indicators and escalate anomalies through governance channels.
• Support remediation plans for identified control gaps and track resolution progress.
• Prepare documentation for internal and external audits, including evidence packs and process maps.
• Ensure timely completion of regulatory reporting requirements.

Director, Direct Express Business Controls

Implementation Specialist

• Lead a team of diverse associates to deliver on commitments for client deployments
• Present and negotiate the design of proposed solutions with the client
• Advise clients on standard methodologies for outsourcing solutions
• Craft and deliver client-facing implementation reporting/documentation
• Produce monthly revenue forecasts including variance to targets
• Interact with multiple Product Lines across the Financial Institutions Group
• Establish team goals and complete performance and merit reviews
• Assist the team to ensure project related Key Performance Indicators (KPI’s) and financial measures are understood, monitored, and reported

Manager, Client Implementations

Cloud Engineer

• Design and implement AWS-based solutions leveraging services such as VPC, EC2, S3, Lambda, RDS, and CloudFormation.
• Develop and maintain Infrastructure as Code (IaC) using tools like Terraform or AWS CDK.
• Architect and manage AWS networking components (VPC, subnets, route tables, NAT gateways, Transit Gateway, Direct Connect, VPN).
• Implement network security best practices, including security groups, NACLs, and AWS Firewall Manager.
• Ensure network connectivity across hybrid cloud and on-prem environments.
• Automate deployments and operational tasks using CI/CD pipelines.
• Configure monitoring and alerting with CloudWatch, AWS Config, and third-party tools.
• Work closely with DevOps, Security, and Application teams to ensure seamless integration.

Senior AWS Engineer

Crypto

• Identify and prospect new business opportunities within the payments industry to sell Fiserv products and services.
• Manage the acquired sales from close to implementation.
• Conduct product demonstrations and presentations to potential clients to showcase the benefits of our payment solutions.
• Continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates.
• Conduct a regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value proposition.
• Build and nurture strong relationships in your assigned territory with C-suite and operational level leadership.

Director, Crypto and Fintech Sales

• Leverage your cybersecurity expertise to design and implement advanced security solutions.
• Assess security vulnerabilities and recommend appropriate mitigation strategies.
• Collaborate with cross-functional teams to integrate security practices across all phases of the development lifecycle.
• Conduct regular security assessments and audits to ensure compliance with industry standards and regulations.
• Review security data and tool outputs to identify control gaps, policy deviations, and threats to continuously enhance security controls.
• Develop and maintain comprehensive documentation of security processes and protocols.

Cloud Security Engineer

• Oversee the US Federal and State income tax function, including preparation and review of Federal and State and Local tax returns, estimated payments, and extensions
• Provide technical guidance on domestic taxation with a strong emphasis on State income tax, including apportionment, sourcing, and nexus considerations and the impact of legislative and regulatory developments
• Serve as the primary advisor on domestic tax risks, opportunities, and forecasted impacts with an emphasis on State tax
• Act as a key liaison for senior leadership; drive day-to-day operational activities and completion of Federal and State compliance and provision deliverables by establishing clear processes, accountability, and escalation protocols
• Partner with the technology lead and external advisors to define state tax technical requirements and provide subject matter expertise for state transformation projects
• Review Federal and State ASC 740 provision calculations including quarterly and annual effective tax rate analysis, deferred tax balances, and return-to-provision adjustments
• Support domestic tax controversy matters and ensure consistency between compliance, provision, and audit positions
• Partner with finance, legal, and business teams to support financial reporting, transactions, and strategic decision-making

State Tax Director

Solutions Engineer

• Ensure that Fiserv delivers on its commitments to clients
• Support the teams and drive solutions while ensuring client satisfaction
• Interact with internal Fiserv resources to understand current and prospective client needs
• Develop and present tailored solutions based on customer requirements
• Support various internal teams through the sales cycle including sales and proposal management
• Work with product and technology teams to determine options which may require future development or new offering opportunities

Senior Solutions Consultant

Account Manager

• Act as the primary point of contact and trusted resource for clients, commercial support, marketing and leadership regarding ongoing operations.
• Establish and maintain strong partnerships with clients, aligning with their business objectives through Fiserv solutions.
• Develop and implement strategic plans to generate additional revenue via partnerships and innovative contract structures.
• Identify and develop a pipeline of revenue-generating opportunities to improve profitability and contribution margin.
• Achieve assigned sales targets through contract renewals and cross-selling of products and services, in collaboration with product experts.
• Oversee the daily operational activities of the client portfolio, ensuring consistent service delivery.
• Stay informed of industry and product trends, understand client needs, and promote a positive image of Fiserv.

Senior Product Manager, BNPL

Compliance Manager – Compliance Program Standards

Senior Project Manager

Senior Project Manager

Project Manager – Advisor I

Manufacturing Quality Assurance Professional

Cybersecurity Risk Management Advisor

Director, Direct Express Business Controls

Manager, Client Implementations

Senior AWS Engineer

Director, Crypto and Fintech Sales

Cloud Security Engineer

State Tax Director

Senior Solutions Consultant

Relationship Manager