Technical Writer

Fiserv

Technical Writer at Fiserv translating complex information into engaging content for fintech products. Developing AI-ready documentation and collaborating with teams to enhance user experience.

Posted 5/27/2026full-timeBerkeley Heights • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Translate complex information into simple, polished and engaging content.
Develop structured, AI-ready documentation for intelligent search and automation.
Collaborate with subject matter experts to understand products and documentation needs.
Use test environments to research products and obtain screen samples for documentation.
Leverage AI tools to accelerate content creation and validate accuracy.
Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences.
Apply content transformation standards to convert legacy documentation into modular topics.
Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

Requirements

What you’ll need

Bachelor's Degree in English, Technical Communications, Professional Writing or a related field preferred.
5-7 years of relevant technical writing experience.
Knowledge of the Microsoft Style Guide and experience with department writing standards.
Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT.
Experience creating technical documentation in SDLC and Agile environments.
Proficient in writing content in U.S. English.
Experience using AI tools, (e.g., generative AI, content assistants) to support technical writing workflows.
Understanding of structured authoring concepts, including topic-based writing, reuse and metadata.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingstructured authoringtopic-based writingcontent transformationSDLCAgileU.S. English writingmetadatacontent creationdocumentation standards

Soft Skills

collaborationproject estimationproject trackingprioritizationdeadline management

Certifications

Bachelor's Degree in EnglishBachelor's Degree in Technical CommunicationsBachelor's Degree in Professional Writing