Fiserv

Account Manager

• Identify and sign new sales opportunities, as well as manage relationships with existing clients and offer new products by cross sale activities
• Grow top line revenue across EMEA by selling Fiserv’s Enterprise offering (“Carat”), covering merchant acquiring, terminals, gateway and a wide range of value-added services
• Focus on target segments which are Retail, Grocery, QSR, Hospitality, Mobility, Gaming/Gambling & Financial Services with an omnichannel and pan-EMEA orientation, including Merchants, ISVs and Payment Facilitators, looking to enter card acquiring or to upgrade their current acquiring capabilities
• Manage and develop relations with existing clients and cross-sell of new products
• Develop and execute detailed go to market strategies that deliver business growth and incremental revenue to Fiserv; as well as develop and refine pricing models and contract frameworks.

Key Account Manager

Sales

• Lead, manage and motivate a team of successful Business Consultants and Area Sales Managers across the UK.
• Develop sales and lead generation strategies in this business-to-business environment (B2B).
• Leverage Clover partner relationships to source sales opportunities.
• Build a sustainable pipeline of new business with consistent performance across the whole team.
• Recruit, retain and manage a highly effective sales team via day-to-day management and training plans.
• Continually improve the quality of sales in terms of customer longevity, complaint levels, regulatory obligations and standards.
• Represent Fiserv values of embodying the highest ethical standards and ensuring team does the same.

Sales Director

• Identify and sign new sales opportunities
• Manage relationships with existing clients
• Grow top line revenue across EMEA
• Manage and develop relations with existing clients

Security Engineer

• Leverage your cybersecurity expertise to design and implement advanced security solutions.
• Assess security vulnerabilities and recommend appropriate mitigation strategies.
• Collaborate with cross-functional teams to integrate security practices across all phases of the development lifecycle.
• Conduct regular security assessments and audits to ensure compliance with industry standards and regulations.
• Review security data and tool outputs to identify control gaps, policy deviations, and threats to continuously enhance security controls.
• Develop and maintain comprehensive documentation of security processes and protocols.

Cloud Security Engineer

Learning and Development

• Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
• Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.
• Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
• Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.
• Serve as a learning consultant to ensure training solutions align with evolving business priorities.
• Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
• Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.
• Provide guidance to facilitators on effective delivery of developed training materials.
• Maintain and update training content to reflect current systems, processes, and best practices.
• Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.

Instructional Designer

Account Executive

• Identify and prospect new business opportunities within the credit issuer payments space to sell Fiserv products and services to our clients
• Manage the acquired sales from close to implementation
• Conduct product demonstrations and presentations to potential clients to showcase the benefits of our payment solutions
• Continually illustrate the value of the Fiserv partnership by providing measurement data such as ROIs and program performance updates
• Conduct a regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value proposition
• Build strong relationships in your assigned territory with C-suite and operational level leadership
• Ensure proactive accountability to the client leading to enhanced client experience and retention.
• Coordinate the appropriate resources to meet varying client requirements including product specialists, solution consultants and service sales to generate new business opportunities

Sales Executive, Credit Issuer Solutions

Engineer

• Lead the end-to-end technical delivery of a large complex solution involving multiple ARTs, domains, and teams.
• Coordinate efforts to ensure timely, high-quality outcomes that meets stakeholder expectations.
• Drive collaboration across various ARTs, Technology Domains, and Teams, by aligning Planning Interval (PI) goals, managing inter-team dependencies, and tracking milestone progress.
• Proactively address and resolve conflicts among ARTs, Domains, and Teams, and escalate risks when necessary.
• Maintain visibility through a centralized program board or Jira dashboards, and a comprehensive dependency map.
• Provide hands-on coaching and escalate issues to maintain delivery momentum and meet commitments.
• Drive alignment across Project Management, Development, QA, DevOps, and Product teams to ensure delivery timelines are met and testing efforts are coordinated effectively.
• Proactively identify, monitor, and resolve cross-team dependencies.
• Escalate critical blockers and facilitate timely resolutions to maintain delivery momentum.
• Oversee code/configuration readiness and ensure all solution components adhere to quality standards and are delivered according to schedule.
• Production readiness validation activities, including smoke test execution and readiness assessments to guarantee smooth and reliable production deployments.
• Reporting & communication - deliver consistent and transparent updates to stakeholders, including risk evaluations and key testing metrics.
• Recommend and drive continuous improvement process optimizations that enhance delivery efficiency, predictability, and overall operational performance.

Solution Train Engineer – Commerce Hub

Human Resources

• Act as a strategic partner to assigned business units, advising on organizational design, workforce planning, and talent priorities that align to business objectives.
• Manage employee relations matters end-to-end, conducting investigations, recommending resolutions, and ensuring consistent application of local labor standards.
• Coach leaders on performance management, conflict resolution, and change initiatives to improve team effectiveness and retention.
• Support recruitment and selection activities, partnering with hiring managers to define requirements, assess candidates, and ensure equitable hiring practices.
• Facilitate performance management cycles, including goal setting, development planning, and completion of reviews.
• Partner with HR Centers of Excellence, Legal, Risk, and Compensation to support policy updates, audits, compliance, salary reviews, and market benchmarking.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Human Resources Director

Product Manager

• Responsible for conception through end-of-life ownership for a specific product
• Manage, track and report product performance throughout its lifecycle
• Drive product development and improvements
• Own market‑specific playbooks
• Lead peers and dotted line relationships through the project lifecycle
• Act as a primary negotiator between internal departments and clients

Product Manager, Fraud Mitigation – Global

Auditor

• Manage the audit lifecycle for assigned audits, including planning, executing fieldwork, scheduling interviews, and conducting audit tests.
• Conduct walkthroughs, develop scope documents, and map control matrices to frameworks such as COSO and NIST.
• Apply internal audit methodology and standards throughout the audit process, including risk assessment and control evaluation.
• Document audit findings, prepare workpapers and audit reports, and present results to management.
• Provide recommendations to improve processes and mitigate risks and lead remediation follow-up activities.
• Prepare for and lead internal and external status meetings; direct and review the work of Staff Auditors to identify risks and dependencies and ensure timely, quality deliverables.
• Contribute to the continuous professional development of audit staff and to improvements in audit methodology and tools.

Senior IT Auditor

• Conduct IT audits focusing on security, data integrity, and compliance with industry regulations.
• Assess internal controls and recommend enhancements to mitigate risks.
• Prepare clear and concise audit reports for management review.
• Stay current on emerging technologies and regulatory requirements impacting fintech operations.

IT Staff Auditor

Full-stack Engineer

• Analyze complex processes and technological heterogenic applications
• Design SW solutions in the real-time, payment area
• Design, develop microservices for highly efficient protocol translation and enrichment with reactive design patterns.
• Deliver end to end solutions for Payment APIs.
• Develop high throughput and high-volume transaction APIs that can be consumed by omni channel platforms.
• Enhance API solutions to offer simple, easy to consume APIs for payment customers.
• Participate in development of roadmap and strategies for documenting and presenting API specifications in an easy and consumable format.
• Develop roadmap and strategies to provide Client Libraries and SDKs for API products.

Software Development Engineer – Advisor I

Software Engineer

• Design, develop and support large-scale ETL solutions using Ab Initio for financial services systems
• Lead technical delivery, performance tuning, and production support
• Provide 24/7 on-call rotation and support mission‑critical production Ab Initio systems
• Mentor team members and drive design reviews

Senior Ab Initio Developer

• Track advertising industry trends, emerging technologies, and competitive landscape as they relate to platform monetization and digital advertising.
• Own the product strategy and roadmap for advertising technology products at Clover.
• Collaborate with engineering, data science, product managers, and other stakeholders to define and maintain the roadmap for advertising technology products.
• Help build robust business cases for new advertising products, services, and features, focusing on revenue generation and value creation.
• Define detailed user stories and requirements for your advertising products and services, covering aspects like ad content management, scheduling, targeting, and performance measurement.
• Collaborate closely with engineering, documentation, quality assurance, and operations colleagues to deliver scalable and reliable advertising technology products and services.
• Consult with advertising partners and internal teams to create effective solutions that leverage our platform for successful advertising campaigns.
• Analyze performance data and feedback from advertisers and internal stakeholders to continually improve the effectiveness and value of advertising solutions.
• Define and track key performance indicators (KPIs) related to advertising revenue, campaign performance, and platform utilization.

Senior Product Manager, Advertising Technology – AdTech

Financial Planning and Analysis

• Lead end-to-end solution design and technical due diligence for complex payment deals across U.S. and regional markets
• Serve as the primary solution architect and trusted advisor on strategic pursuits
• Own Request for Proposal (RFP) response development in partnership with Sales, Product, Legal, and Pricing
• Produce concise, consumable solution artifacts
• Design and validate integration patterns and Application Programming Interfaces (APIs)
• Translate client requirements into prioritized product and engineering requests

Key Account Manager

Sales Director

Key Account Manager

Cloud Security Engineer

Instructional Designer

Sales Executive, Credit Issuer Solutions

Solution Train Engineer – Commerce Hub

Human Resources Director

Product Manager, Fraud Mitigation – Global

Senior IT Auditor

IT Staff Auditor

Software Development Engineer – Advisor I

Senior Ab Initio Developer

Senior Product Manager, Advertising Technology – AdTech

Vice President, Solution Consulting – Embedded Finance, Digital Assets