Major Incident Manager

Fiserv

Major Incident Manager at Fiserv coordinating responses to incidents affecting client services. Leading efforts in process improvement and effectiveness during the incident lifecycle where financial services are centralized.

Posted 5/31/2026full-timeBerkeley Heights • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $144,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSplunk

About the role

Key responsibilities & impact

Command and Control: Responsible for ensuring the highest level of command and control are being performed for all Major Incidents.
Utilize Fiserv’s home build MIMIC tool (Major Incident Management Information and Collaboration).
Ensure relative information is being captured and documented real-time into our Level Set and Workstream tool (MIMIC).
Post Incident Reviews (PIRs): Responsible for performing a thorough Post Incident Review of every Major Incident worked.
Collaboration: Work closely with other departments and stakeholders to ensure seamless communication during Major Incident lifecycle.
Process Improvement: Assisting with the identification of process enhancement opportunities to improve Major Incident Management efficiency and effectiveness.

Requirements

What you’ll need

Minimum of 4+ years of experience working in a Major Incident Management organization
Proficiency in Command Center technologies and software
Proficient in working with MS Office Tools (Power BI, Excel, Power Point, Teams) and ServiceNow
5+ years of an equivalent combination of educational background, related experience, and/or military experience
ITIL Foundational certification (preferred)
Strong working knowledge of monetary movement processing functionality and flow (aka “Funding and Settlement”)
Strong working knowledge of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc)
Experience understanding of three primary areas of IT infrastructure: Computing platforms, Networking and communications, Data storage and management.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Major Incident ManagementCommand Center technologiesProcess ImprovementPost Incident Reviewsmonetary movement processingIT infrastructureComputing platformsNetworkingData storageCommand Center monitoring tools

Soft Skills

collaborationcommunication

Certifications

ITIL Foundational certification