Business Analyst

• Partner directly with broker-dealers and investment banks to gather requirements and drive solution implementation from design through deployment
• Translate business needs into clear functional and technical specifications for development teams
• Support system implementations, including configuration, data validation, and coordination with development teams
• Identify process improvement opportunities and help re-engineer workflows to increase efficiency, accuracy, and compliance
• Act as the voice of the client, ensuring solutions align with business objectives and regulatory obligations
• Support and execute system testing, validating that delivered solutions meet defined requirements
• Provide subject-matter guidance on securities finance, segregation, and regulatory impacts of system changes
• Define system scope and objectives based on client business models, regulatory requirements, and industry best practices
• Train, mentor, and support junior analysts, contributing to team knowledge and development

Senior Business Analyst – Securities Finance

Operations

• Responsible for leading daily operations within the Transfer Agency Dealer Services / MOS function.
• Oversee a team supporting clients and their intermediaries/distributors, ensuring accurate processing of transactions via NSCC/DTCC and other channels, timely resolution of inquiries, and adherence to service level agreements (SLAs) and regulatory requirements.
• Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.
• Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
• Works to maintain and grow the client relationship while ensuring ongoing customer service.
• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client’s business.
• Directly responsible for supervising a staff of three or more individuals. Authority for hire, fire, performance appraisal, and pay review decisions.
• Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

Supervisor, Securities Operations – Dealer Services, Main Office Services

Backend Engineer

• Develop and maintain complex programs
• Work with Business Analyst to understand business problems and rewrite them into fast and efficient solutions that ultimately help our customers.
• Understand business logic from legacy code and adjust / modernize same to suit current customer needs
• Write highly efficient, scalable and maintainable programs so that they can cater to variety of customer data processing needs

Senior Java Backend Developer – 6 to 10 Years

DevOps Engineer

• Oversee a team of Site Reliability engineers responsible for Identifying automation opportunities and implement tools and processes that streamline routine tasks, enable scalable infrastructure, and support seamless deployments.
• Lead improvement of the reliability and availability of critical applications, platforms, and server infrastructure through proactive monitoring, incident management, and resiliency improvements.
• Guide the team to develop and track new service level indicators to support SLO and SLA compliance.
• Evaluate and interpret monitoring and alerting solutions that improve visibility into infrastructure, application performance, and user experience.
• Formulate and execute strategic initiatives to enhance efficiency, including capacity planning, disaster recovery, and business continuity measures.
• Recommend and implement improvements to disaster recovery plans, backup strategies, and failover mechanisms.
• Ensure ongoing compliance with industry regulations, standards, and best practices, particularly in data security and privacy.
• Maintain up-to-date knowledge of emerging technologies and trends in Site Reliability Engineering, SaaS platform server management and fintech to drive continuous innovation within the team.
• Supervise maintenance, configuration, and reliability of all data center infrastructure, including servers, networks, and storage systems.
• Delivers a production server operations environment that meets all service level agreements, processing service level objectives, response time targets, and availability targets.
• Oversee data security protocols and maintain adherence to regulatory and industry standards.
• Lead incident management processes, ensuring rapid resolution and clear communication with stakeholders.
• Identify and drive improvements in reliability, performance, and efficiency through data and root cause analysis.
• Participate in an on-call rotation to support critical production incidents.
• Strategically manage capacity to support future growth, ensuring the data center adapts to increasing demands without compromising security or performance.
• Partner with cross-functional teams to align data center operations with overall organizational objectives.
• Partner with development, QA, DevOps, and product teams to influence design and drive application resiliency improvements.
• Proactively identify operational risks and develop strategies to mitigate disruptions or data breaches.
• Conduct regular service level reviews to evaluate platform and application performance, and manage a structured feedback loop to identify, track, and resolve recurring technology and application issues.

Site Reliability Engineering Manager – Software Engineering, Mainframe

• Oversee SaaS platform server operations to maintain application availability and stability.
• Evaluate and prioritize automation opportunities to improve routine tasks and deployments.
• Lead incident management processes for proactive monitoring and reliability improvements.
• Direct and mentor the operations team, fostering a culture of excellence.
• Manage capacity to support future growth and recommend improvements for disaster recovery plans.

Site Reliability Engineering Manager – Operations Manager

Support Engineer

• Address advanced technical inquiries and contribute to the success of fintech products.
• Mentor junior team members to enhance internal support processes for improved efficiency.
• Provide insights into product enhancements based on comprehensive customer interactions.
• Build and maintain strong relationships with key customers to ensure their long-term success.
• Respond to client inquiries via email, Teams support channels, and written communication.
• Troubleshoot issues related to trading order flow, routing, allocations, and regulatory data submission.
• Recreate complex client issues in test environments and document findings for product and development teams.
• Configure data and system settings for financial institutions using FINRA compliance.
• Perform extensive data analysis for compliance departments, including extracting and compiling data in Excel.
• Analyze product behavior and system interactions to support business processes.
• Contribute to product quality programs by documenting recurring issues and gaps.
• Build and maintain complex reports using SQL, Snowflake, Tableau, or report manager tools.
• Participate in weekend product validations (approximately 4–5 times per year).

Senior Product Technical Support Analyst

Scrum Master

• Supporting all members of the Solution, Value Streams and Teams to drive efficiency at scale in our Product Delivery Life Cycle (PDLC).
• Manage a continuous improvement roadmap and backlog.
• Enhance the delivery of Solution strategy through modern agile ways of working.
• Supports all levels of the business from development teams through senior leaders.
• Builds strong, trust-based relationships with the Solution Enablement and Value Stream Enablement Leads.
• Identifies issues and opportunities across the Solution without direction from leadership.
• Builds coaching roadmaps to be shared with leadership.
• Delivers the coaching plans over the PI, fixing root cause issues, consistently and potentially at scale.

Agile Coach – Lead

Business Operations

• Conduct detailed business analysis to understand business goals, objectives, and operational needs
• Elicit, analyze, document, and validate business and functional requirements using standard BA methodologies (BRDs, FRDs, use cases, process flows, data mappings)
• Analyze and document current-state and future-state business processes, identifying gaps, risks, and improvement opportunities
• Translate business needs into clear functional, technical, and data requirements to support solution design
• Collaborate closely with business stakeholders, product owners, developers, and QA teams throughout the project lifecycle
• Support impact analysis, cost-benefit analysis, and feasibility assessments for proposed solutions
• Perform data analysis and reconciliation to support root-cause analysis and issue resolution
• Support testing activities including UAT planning, test case review, defect triage, and validation of delivered functionality
• Provide ongoing support for production issues and continuous process improvement initiatives
• Coach and support junior business analysts as required
• Work independently while managing multiple priorities and contributing effectively within cross-functional teams

Business Systems Specialist – Retirement Professional Services

Product Manager

• Own the product vision, strategy, and roadmap for Debit and ATM capabilities, aligning business objectives, client needs, and market trends.
• Gather and prioritize requirements by partnering with clients, internal stakeholders, and delivery teams to ensure solutions deliver measurable value.
• Translate market insights, client feedback, and regulatory requirements into clear product features, user stories, and acceptance criteria.
• Partner with technology and operations teams to drive end-to-end product delivery, ensuring quality, performance, and system availability.
• Define and communicate the business case for product initiatives, clearly articulating the value, trade-offs, and expected outcomes.
• Monitor product performance through KPIs and metrics, identifying opportunities to improve reliability, efficiency, and user experience.
• Evaluate emerging technologies, network capabilities, and alternative payment credentials to inform future debit and ATM enhancements.
• Act as a product evangelist, ensuring teams understand the why behind priorities and decisions, and how they connect to client and business value.

Senior Product Manager, Debit and ATM

Account Executive

• Collaborate with the sales and customer success teams to understand client requirements
• Conduct comprehensive client discovery assessments of client needs
• Conduct product demonstrations and presentations to showcase the functionality and value of our fintech products
• Support post-sales activities, including product integration and troubleshooting
• Stay updated on industry trends

Pre-Sales Representative Lead, Solutions Specialist

General Counsel

• Manage complex legal matters to protect FIS’ intellectual property assets.
• Lead patent prosecution strategy; identify high-value innovations.
• Advise on AI-related risk, compliance, data governance, and other legal considerations.
• Counsel on traditional IP matters, including software licensing, trade secrets, and related litigation.

Senior Intellectual Property Counsel

Proposal Manager

• Oversee the entire proposal process, from initiation to submission
• Collaborate with the sales team to identify necessary resources and establish schedules for sales deliverables
• Supervise and coordinate cross-functional teams to ensure milestones and deliverables are achieved
• Develop key sales documents, including cover letters, executive summaries, supplier input, and related materials
• Customize and edit documents for format, grammar, spelling, and punctuation accuracy
• Conduct quality assurance checks on all proposal sections and validate compliance with client requirements
• Complete assignments within the designated timeframes as established by management
• Coordinate and manage internal resources throughout the proposal lifecycle

• Own the end‑to‑end product strategy, roadmap, and lifecycle for non‑card fraud and risk solutions across payment channels including ACH, Wire, and Deposits.
• Lead go‑to‑market planning and execution, including positioning, pricing, sales enablement, and market entry for new and enhanced fraud solutions.
• Serve as the product and domain expert for Sales and clients, supporting prospecting, deal execution, and complex solution discussions.
• Drive client migrations, integrations, and implementations, partnering closely with Technology, Operations, and vendors.
• Monitor and manage product profitability, financial performance, forecasting, and value realization.
• Define and track KPIs related to solution health, fraud outcomes, adoption, and customer satisfaction.
• Identify and prioritize product enhancements and expansion opportunities, including adjacent payment and fraud capabilities (e.g., RTP, P2P, card fraud).
• Partner cross‑functionally to deliver new products and enhancements, including requirements definition, UAT support, and release readiness.
• Maintain strong vendor and partner relationships to support product delivery and innovation.

Product Manager, Fraud Solutions

• Prospect for and generate net new business opportunities and develop relationships through deal execution
• Sell directly into financial institutions' stakeholders, including c-level executives and other key stakeholders
• Identify c-suite stakeholders and cultivate strong relationships
• Qualify leads to strike a balance between revenue potential and execution effort
• Manage complex sales cycles
• Become an expert on the Amount product offering and more broadly digital transformation within financial services
• Partner closely with Revenue Operations, Product, Engineering, Legal and other internal stakeholders to create a seamless experience for clients
• Use Salesforce for tracking customer details including contacts, next steps, and forecasting along with purchase timespans
• Represent Amount at trade shows and / or conferences

Sales Executive Specialist, Mid-Market

• Handle customer inquiries and various debit card related issues.
• Provide in-depth support and research of client debit card issues.
• Troubleshoot problems with debit transactions, applications, reporting, etc. and recommend corrective action.