Analyst

• Guiding the enterprise product strategy for FIS
• Providing standardized roadmap templates, product hierarchy definitions, and data governance guardrails across all portfolios
• Codifying a formal product lifecycle framework
• Owning the enterprise product taxonomy
• Supporting CEO-level investment decisions
• Running CEO-level portfolio reviews for top portfolios
• Maintaining an enterprise decision log

Senior Principal Analyst, Strategy & Planning

Customer Success Manager

• Manage a defined portfolio of high-value or complex clients as the primary Client Success Manager
• Drive adoption, measurable value realization, retention, and expansion within owned accounts
• Serve as an escalation point for critical client risks and relationship challenges
• Build trusted relationships with senior client stakeholders and act as a strategic advisor
• Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes
• Lead, coach, mentor, and performance-manage a team of Client Success Managers
• Set clear expectations, objectives, and success plans aligned to Client Success strategy
• Conduct regular one-to-ones, deal reviews, and client health deep dives
• Build team capability across onboarding, adoption, risk management, renewals, and expansion motions
• Model best-in-class client engagement while empowering team members to lead
• Partner closely with Sales on renewals, upsell, and expansion opportunities
• Collaborate with Product, Support, and Professional Services to resolve systemic client issues
• Act as a critical link between clients and internal teams, translating client needs into actionable insights
• Advocate for the voice of the customer to inform product and go-to-market strategies
• Translate Client Success strategy into day-to-day execution
• Monitor portfolio health, retention, NPS, and adoption metrics
• Proactively analyze client health and usage data to identify risk and drive corrective action plans
• Ensure consistent use of CRM tools, playbooks, and engagement standards
• Operate effectively in ambiguity; test, learn, and iterate to improve outcomes

Manager, Client Success

Content Writer

• Write creative, compelling, compliant and winning written responses to state government requests and solicitations
• Work collaboratively as part of a writing team using a style guide to achieve a common voice, style, and message
• Convert complex solution and technical information, jargon and acronyms into evaluator-friendly, compliant content conveying sales messaging and win themes
• Minimal travel

Proposal Writer – Government EBT

Business Analyst

• Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
• Support AI adoption initiatives by partnering with change champions and operational teams
• Diagram, evaluate, and recommend improvements to existing end‑to‑end processes
• Participate in and facilitate cross‑functional workshops and working sessions
• Develop and maintain process metrics to measure performance and improvement impact
• Collect and analyze data to identify root causes of operational and process issues
• Support quality improvement and re‑engineering efforts aligned to performance gaps
• Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage
• Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
• Perform cost and benefit analyses to support prioritization decisions
• Communicate project status, risks, and outcomes to stakeholders
• Stay current on internal and external best practices in process improvement and AI enablement
• Perform other related duties as assigned

Lead Business Process Analyst – Transformation

Human Resources

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. ( e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards , run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.

HR Shared Services Associate

Engineer

• Analyzing user requirements and translate into solution design.
• Devising accurate task breakdown and time estimation.
• Implementing new features and feature enhancements in C++ / other technologies as appropriate.
• Focusing on quality and shipping working code to users in the most efficient timeframe.
• Collaborating on code reviews and best practice within a small, agile, focused team.

Lead Engineer, Software

Consultant

• Leading data mapping activities from client source systems into AffinityEdge, ensuring accuracy, completeness, and alignment with business requirements
• Developing detailed coding specifications that guide development teams in building and executing conversion programs
• Serving as the subject matter expert for your assigned application area (EFT/Card, General Ledger, or AffinityEdge Security) throughout the project lifecycle
• Collaborating with clients and internal FIS teams to gather, analyze, and validate requirements, ensuring all design decisions support successful conversion outcomes
• Supporting testing cycles, issue resolution, and data validation efforts to ensure conversion quality and readiness for go-live
• Representing your application during key project milestones, including discovery, design reviews, cutover planning, and conversion or card reissue events
• Proactively identifying risks, gaps, and dependencies within your area and driving resolution in partnership with project leadership and technical teams

Consultant II, Professional Services

General Counsel

• Manage complex docket of litigation, disputes, and investigations, including from various government agencies.
• Focus on and provide strategic support for the company's eDiscovery function.
• Take a business focused and hands-on approach to assigned matters including developing case strategy, conducting witness interviews, conducting discovery, drafting pleadings and motions, negotiating with opposing counsel, and drafting legal agreements.
• Consolidating investigations, collections activity, subpoenas, liens, levies, and garnishments within the company to drive efficiencies and align strategy.
• Provide practical, solution-oriented legal and strategic counsel to executives and colleagues on strategy, risk assessment, negotiations, and execution as it relates to other enterprise matters including mergers and acquisitions.

Senior Corporate Counsel – Lead

Public Relations

• Define and execute a proactive corporate PR strategy aligned to business priorities and transformation initiatives
• Build and steward a distinctive brand voice that positions FIS as a leading fintech authority
• Develop rapid response capabilities to capitalise on breaking news and manage issues in real time
• Lead crisis communications, scenario planning, and escalation protocols with cross functional partners
• Cultivate deep relationships with top tier financial, business, and technology media
• Drive executive visibility through thought leadership, speaking opportunities, and media engagement
• Integrate earned media with social and digital channels to amplify reach and impact
• Conceive and deliver creative PR campaigns and activations that generate sustained attention
• Partner closely with marketing, legal, investor relations, and business leaders on aligned messaging
• Lead, develop, and inspire a high performing PR team and agency partners
• Leverage AI-enabled tools and platforms to scale monitoring, content development, and measurement.

Senior Director, Public Relations

Backend Engineer

• Designing, programming, debugging and modifying software enhancements to Digital API platforms and associated services.
• Interacting with product managers, other development teams, and users to define requirements and modifications.
• Participating in software design meetings to determine technical requirements, ensure alignment with existing and emerging standards.
• Working with internal Client Training, Client Support, Client Relationship and Sales teams.

Senior API Engineer

Account Executive

• Own the client relationship at the C-level
• Increase revenue and profit within assigned accounts
• Develop robust pipeline using tools provided for outreach
• Present and demonstrate the FIS Aligne Platform
• Drive sales process to obtain client/prospect requirements

Sales Executive

• Dive into data to uncover trends, patterns, and opportunities
• Collaborate with teams to understand business needs and design data-driven solutions
• Develop data pipelines and automation scripts in Python in Microsoft Fabric
• Design semantic models and build Power BI dashboards that apply star schema, DAX, and performance optimization techniques
• Test and refine our solutions to ensure they deliver real value

Strategy & Planning Analyst I

DevOps Engineer

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.
• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
• Identifies and documents technical strategies, objectives and drivers.

FIS