Senior Site Reliability Engineer – Support

FIS

Senior Site Reliability Engineer troubleshooting complex issues for an AI-enabled banking platform. Engaging directly with enterprise banking customers and using advanced observability tools.

Posted 6/14/2026full-timeJacksonville • Florida, New York, Wisconsin • 🇺🇸 United StatesSenior💰 $144,730 - $246,040 per yearWebsite

Tech Stack

Tools & technologies

CloudGrafanaKubernetesLinuxPrometheus

About the role

Key responsibilities & impact

Investigate and resolve complex technical issues across application, infrastructure, and platform layers.
Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues.
Use tools such as Prometheus, Grafana, Loki, OpenTelemetry to investigate behavior.
Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments.

Requirements

What you’ll need

Strong hands-on troubleshooting experience across production or customer-facing technical environments
Hands-on experience with Kubernetes and containers
Ability to read, interpret, and correlate logs, metrics, traces, and alerts
Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior
At least one proven customer-facing technical role is required.
Experience working directly with customers during investigations, escalations, or production support scenarios

Benefits

Comp & perks

Competitive salary
Career growth opportunities
Health insurance
Flexible work schedule
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingKubernetescontainersLinuxnetworkingAPIsdistributed systemslog interpretationmetrics analysisalert correlation

Soft Skills

customer-facingproblem-solvingcommunicationinvestigationescalation management