Product Manager
AvantStay
SQL
Senior Publisher Solutions Consultant
Firsthand
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Guide new clients through onboarding, including solution design and tech implementation.
- Collaborate with clients to understand goals and align our solutions to their business needs.
- Manage the end-to-end build of Firsthand agents—from content ingestion to front-end deployment.
- Develop a strong understanding of publisher tech stacks to ensure seamless integration.
- Collaborate with Engineering and Product to troubleshoot issues and test improvements.
- Act as a voice of the customer to influence our product roadmap on behalf of clients.
- Create and maintain documentation, playbooks, and enablement materials to support team growth.
- Partner with commercial teams to craft compelling demos and technical narratives and represent Firsthand in technical conversations during the sales cycle.
- Design and run AI experiments that demonstrate agent effectiveness and drive client value; analyze engagement data and user interactions to generate actionable insights.
- Provide strategic recommendations to optimize agent design, content inputs, and user flows; analyze campaign performance and generate data analyses and case studies.
Requirements
- 7+ years of experience in ad tech, martech, or a SaaS startup.
- Excited about AI and its applications in marketing, media, and user experience.
- Ability to toggle between technical details and strategic narratives.
- Experience collaborating with internal teams and external clients; ability to build trust quickly.
- Comfortable creating slide decks, manipulating spreadsheets, working with data dashboards, and gleaning insights from complex datasets.
- Bonus points: experience with SQL, troubleshooting network traffic, and diagnosing complex issues across publisher tech stacks.
- Adaptable and resourceful; able to thrive in new environments and adjust to evolving priorities.
- Hardworking team player who excels in fast-paced, collaborative settings.
- Must be able to work onsite at least two days per week in the New York office.
