firsthand

Manager

• Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching.
• Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis.
• Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives.
• Ensure strong execution of firsthand’s clinical model services and operational goals.
• Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate, and inspire community teams.
• Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services.
• Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand’s clinical model and strategies.
• Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.

Clinical Manager