Technical Operations Manager
Commure
SQL
Business Operations Lead
Rain
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $175,000 - $240,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Design, scale, and continuously improve internal processes; own the automation roadmap across teams to reduce manual work and errors.
- Map critical workflows end-to-end, identify bottlenecks, and redesign processes with clear SLAs, owners, controls, and documentation.
- Build and ship automations that integrate core tools and data; deprecate redundant steps and measure impact.
- Stand up BI and ops dashboards for lead indicators (cycle time, accuracy, throughput, backlog) and drive a closed-loop improvement cadence.
- Run a cross-functional intake process, manage a quarterly automation roadmap, and deliver projects on time with crisp change management.
- Improve data quality and governance—taxonomy, access, audit trails—partnering with Compliance to keep the company audit-ready.
- Create playbooks, enablement docs, training, and office hours so teams can self-serve and maintain high standards as the company scales.
Requirements
- 6–10+ years in BizOps/Strategy at a high-growth tech company; you’ve owned cross-functional process and tooling.
- Proven track record delivering automations and measurable outcomes
- Strong systems thinking and program management; you turn ambiguous problems into scoped roadmaps with milestones and accountability.
- Analytical chops (spreadsheets + comfort with SQL or equivalent) and a habit of instrumenting everything you ship.
- Excellent written communication and stakeholder management
- Hands-on experience with no/low-code and integration tools (desirable)
- Experience applying AI/LLM tools to automate operations (desirable)
- Legal ability to work in the US (application form asks about work authorization)
