Lead CRM Engineer – Application Development
US LBM
ERPServiceNow
Senior Director – Customer Success
First Stop Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 per year
Job Level
Senior
About the role
- Maintain accountability for ~$45M+ in existing business and same growth in 2026 (expectation of quota growth 40% YoY)
- In partnership with CS leadership, set, lead, and execute renewal and growth strategy — driving expansion and upsell within existing accounts
- Ensure the team delivers exceptional service and cultivates executive-level client and broker relationships that foster long-term loyalty
- Build and operationalize systems to anticipate churn, proactively manage book health, and mitigate risks before they surface
- Leverage client health metrics to drive insights, flag risks early, and activate data-driven action plans that ensure satisfaction and renewal
- Act as the key point of escalation for complex client needs and broker relationships, reinforcing First Stop Health’s position as a trusted partner
- Lead, coach, and develop a team of 8-10 customer success professionals focused on client growth and retention
- Support organizational planning and team evaluation processes, along with recommendations for leadership on infrastructure, tooling, and data required for scaling
- Set clear expectations, provide regular feedback, and foster a high-performance, client-centric team culture
- Encourage collaboration, accountability, and continuous learning across the team
Requirements
- 10+ years of experience in leadership roles within sales, customer success, or account management
- Experience managing large teams & responsibility for team quotas between $30-$70M in ARR
- Demonstrated success in driving revenue growth and improving client retention in a fast-paced environment
- Strong business acumen and the ability to use data to inform decisions and strategy
- Excellent relationship-building and communication skills; you are a confident presenter and trusted advisor
- Collaborative, inspiring leadership style with a passion for client success and team growth
- Willingness to travel to support key relationships and leadership initiatives
- Experience in broker/employee benefit consultant channels preferred
Benefits
- Various health and medical coverage options
- Dental and vision coverage
- Disability and life coverage
- Monthly medical waiver allowance for those who waive medical coverage
- Remote-first work environment
- Flexible paid time off, including Summer Fridays
- Employer match 401k plan
- Monthly phone stipend
- First Stop Health membership benefit providing virtual care solutions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven decision makingrevenue growthclient retentionquota managementteam leadershiprisk managementclient health metricsupsellingaccount managementcustomer success
Soft skills
relationship buildingcommunicationcollaborative leadershipteam developmentclient-centric culturecoachingfeedback provisionaccountabilityinspirationcontinuous learning
