Lead CRM Engineer – Application Development
US LBM
ERPServiceNow
Customer Success Manager, Mid-Market
Triple Whale
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale.
- Revenue and renewal forecasting
- Understand customers’ goals, and implementing tailored success plans
- Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals.
- Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals
- Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
- Lead and present at client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
- Contribute to the continued development and improvement of the Triple Whale Customer experience
Requirements
- Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment
- Ability to thrive in a dynamic, fast paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible, embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top notch service to our clients
- Detail-oriented, capable of handling multiple responsibilities at once
- Positive attitude, empathy, and high energy
- Thrives in a collaborative team environment
Benefits
- Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do
- Compensation: Competitive salary, benefits, and equity
- Family Focus: Parental leave and flexibility for families
- Time Off: Generous PTO. We want you to relax when you need to relax!
- Healthcare: Excellent medical, dental, and vision coverage
- 401K: 3% matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsquick learnerflexibilityservice-orienteddetail-orientedpositive attitudeempathycollaborativeability to handle multiple responsibilitiespassion for client service
