Partner Success Manager
Concept3D Inc.
React
Senior Core Customer Success Manager
Referral Jobs (askreferral.io)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $37,880 - $106,560 per year
Job Level
Senior
About the role
- Develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes.
- Take responsibility for the entire customer journey, grow them into long term partners, and own client retention & expansion.
- Identifying upselling & cross-selling opportunities, and managing campaigns and product promotion, as well as introducing new features to our clients.
- Apply domain/technical knowledge of Remote platform, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success plan.
- Partner with customer-facing account teams and executives (sales, support, professional services, engineering, product, and partners) on overall platform success.
- Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring renewal revenue and expand customer NRR (Net Retention Rate).
- Engage regularly and develop deep relationships with customer stakeholders including business and technical teams.
- Coordinate small customer projects.
- Maintain knowledge of market trends and competitive insights and act as Remote evangelist with customers, partners, and ecosystem communities.
Requirements
- Experience in Senior/Enterprise CSM capacity.
- Experience managing complex large clients (50+ employees) autonomously.
- This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
- Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
- Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
- Identify new opportunities: up-sell, cross-sell, additional training.
- Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
- Experience mentoring new team members.
- Fluent written and spoken English, and well structured communication skills in speaking & writing.
- It's not required to have experience working remotely, but considered a plus.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementAccount ManagementUpsellingCross-sellingProject CoordinationTechnical Problem SolvingBest Practices ImplementationMarket Trend AnalysisCustomer Journey MappingKPI Development
Soft skills
Communication SkillsPresentation SkillsLeadershipRelationship BuildingConfidenceMentoringInterpersonal SkillsCollaborationStrategic ThinkingCustomer Engagement
