First Stop Health

Data Scientist

• Design and build metrics, experiments, projections, and predictive models
• Write clean, efficient code in Python and SQL
• Collaborate with business stakeholders to propose data-driven solutions
• Test and refine data models and solutions

Full-stack Engineer

• Lead back-end architecture and development for a modern healthcare platform using NestJS and TypeScript
• Partner with Product and Design to translate business requirements into scalable technical solutions
• Make thoughtful architecture and system design decisions for a greenfield product environment
• Contribute hands-on across the stack, including React and React Native applications as needed
• Drive engineering best practices around code quality, testing, documentation, observability, and performance
• Conduct code reviews, mentor engineers and contractors, and provide technical guidance across the team
• Help identify and resolve technical blockers while improving team delivery velocity and collaboration
• Support and maintain portions of our legacy Django/Postgres platform as needed
• Collaborate closely with Product Managers, Designers, QA, and Engineering leadership to deliver high-quality features
• Act as a technical anchor for the team, helping prioritize work and align technical decisions with business goals
• Partner with offshore and contractor teams to support delivery and maintain engineering standards
• Contribute to process improvements across SDLC, AIDLC, release management, and engineering operations

Senior Software Engineer

Customer Support

• Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support—including technical assistance—with empathy and efficiency
• Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions, ensuring timely resolution
• Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment
• Demonstrate advanced proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations
• Adhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI)
• Investigate and resolve service-related issues using helpdesk platforms, with a preference for Salesforce Service Cloud
• Collaborate cross-functionally with internal teams to ensure accurate and timely resolution of customer concerns
• Document all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues, missed opportunities, or process gaps to leadership
• Maintain a high standard of responsiveness and professionalism across all communication channels, including verbal, written, and digital platforms such as Microsoft Teams, Outlook, and Service Cloud

Customer Support Representative

Outside Sales

• Research designated market and identify key decision makers at relevant employee benefit firms
• Organize, implement and manage creative and innovative lead generation campaigns with both inbound and outbound communications
• Network and engage via cold call, email, LinkedIn, marketing emails to contacts with the objective of scheduling meetings
• Work toward quota of outreach, meeting, and pipeline KPIS, including virtual and in-person meetings when appropriate
• Work toward quota of closed won business through strategic pitching and closing directly to benefits brokers and client contacts (HR/CFO)
• Stay informed on related industry trends, news stories and the competitive landscape
• Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches

Territory Sales Development Consultant

Director

• Drive utilization of telehealth services and client ROI and retention
• Design, implement and scale multi-channel strategy to engage members
• Manage a small department central to company growth
• Develop data-driven CRM strategies focused on customer segmentation and engagement optimization
• Translate behavioral science principles into scalable communication strategies
• Identify engagement barriers and develop proactive strategies
• Lead initiatives to improve foundational CRM performance metrics
• Own and execute strategies to improve customer reachability across multiple channels
• Pair with Analytics & Data teams to define key data signals
• Collaborate with Clinical/Medical stakeholders to incorporate trust-building elements in strategies
• Develop multi-channel engagement programs and customer journeys aligned to cohorts

Data Scientist

Senior Software Engineer

Customer Support Representative

Territory Sales Development Consultant

Director of Engagement