First Stop Health

Therapist

• Assess, diagnose, and generate treatment plans to deliver mental health treatment
• Ensure outcome collection and analysis
• Prioritize whole-person care by collaborating with cross-disciplinary teams
• Maintain and improve processes by following standards, policies and procedures, and recommending new approaches
• Stay informed on mental health related research, news stories and the competitive landscape

Virtual Mental Health Therapist

Product Manager

• Define and own the product vision, strategy, and roadmap for Client Support and Revenue-enablement capabilities
• Treat internal tools and workflows as first-class products, with defined success metrics and continuous iteration
• Partner deeply with Client Success and Client Operations leadership to understand pain points and future-state needs
• Serve as subject matter expert for Salesforce, with depth in Service Cloud and strong working knowledge of Sales Cloud
• Own integration strategy between Salesforce and the First Stop Health platform, ensuring data integrity and clear system-of-record governance
• Define and manage integration requirements supporting client contracting, service activation, and help desk workflows
• Own the Client Manager experience as a two-sided product supporting internal teams and client-facing workflows
• Productize client reporting into scalable, standardized delivery models that reduce operational burden
• Improve census file intake processes to reduce manual effort and error rates
• Lead discovery efforts to translate operational needs into clear product requirements

Senior Product Manager

Outside Sales

• Research designated market and identify key decision makers at relevant employee benefit firms
• Organize, implement and manage creative and innovative lead generation campaigns with both inbound and outbound communications
• Network and engage via cold call, email, LinkedIn, marketing emails to contacts with the objective of scheduling meetings
• Work toward quota of outreach, meeting, and pipeline KPIS, including virtual and in-person meetings when appropriate
• Work toward quota of closed won business through strategic pitching and closing directly to benefits brokers and client contacts (HR/CFO)
• Stay informed on related industry trends, news stories and the competitive landscape
• Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches

Territory Sales Development Representative

Manager

• own the architecture and optimization of our enterprise software ecosystem
• design and govern the DevOps lifecycle for business applications
• prioritize the development backlog by balancing urgent changes with long-term strategic projects
• drive scalability by building repeatable deployment patterns
• develop and execute a long-term roadmap for business applications
• lead end-to-end project lifecycles
• manage relationships with third-party vendors and consultants
• perform complex system configurations
• audit and refine system permissions, validation rules, and data structures
• lead and mentor a small team of analysts/admins

Business Applications Manager

Engineer

• Design, develop, and maintain advanced dashboards and reports, including embedded analytics within SharePoint and web-based applications
• Build and optimize semantic models to support scalable, high-performing analytics
• Administer the Power BI environment, including workspace management, dataset refreshes, deployment pipelines, security (RLS), and capacity monitoring
• Leverage AI capabilities such as Power BI Copilot to accelerate report development, modeling, documentation, and insight generation
• Apply data visualization, UX, and accessibility best practices to deliver intuitive, business-ready analytics experiences.
• Design, develop, and maintain Snowflake data models and views optimized for BI and self-service analytics
• Write, optimize, and maintain complex SQL for data transformation, performance tuning, and analytics workloads
• Utilize Snowflake Intelligence, Cortex, or related AI/ML features to support advanced analytics, data exploration, and automation use cases
• Implement automation for data pipelines, quality checks, and reporting workflows using AI-driven or programmatic methods where appropriate
• Partner with upstream data engineering and source system teams to support reliable, governed data integration
• Serve as a hands-on contributor within the Business Intelligence Analytics, helping define standards, best practices, and reference architecture for analytics and AI-enabled BI
• Support data governance, compliance, security, and data quality standards across Power BI and Snowflake environments
• Identify and evaluate opportunities to apply AI, automation, and emerging analytics capabilities to improve efficiency and insight delivery
• Provide guidance and mentorship to analysts and business users on modeling, visualization, automation, and self-service analytics
• Collaborate closely with business stakeholders to translate requirements into scalable, AI-enabled analytics solutions
• Communicate insights and technical concepts clearly to non-technical audiences using data storytelling and visualization
• Support strategic planning by aligning analytics and automation initiatives with business priorities.

Senior Data Reporting Engineer

DevOps Engineer

• Own and operate the company’s AWS infrastructure, container platforms, and deployment architecture
• Lead and execute the migration of DevOps tooling and infrastructure for our platform modernization from Django monolith to Node.js microservices and event-driven systems
• Design, maintain, and improve CI/CD pipelines and release processes
• Write, review, and maintain Infrastructure as Code (Terraform) and automation
• Establish and monitor SLOs, SLAs, and operational KPIs
• Lead incident response, post-incident reviews, and reliability improvements
• Build, mentor, and manage a high-performing DevOps / Platform Engineering team
• Partner with Engineering, Product, Security, and QA on platform priorities
• Own cloud security, access controls, and compliance practices
• Drive cloud cost optimization and vendor management

DevOps Manager

Application Engineer

• Responsible for designing, implementing, and maintaining application security practices across the organization
• Partner closely with engineering, DevOps, and the broader Information Security team
• Embed security into the software development lifecycle (SDLC)
• Ensure applications are resilient against evolving threats
• Apply deep knowledge of application security architecture and design principles
• Review application architectures to identify security risks and recommend appropriate controls and mitigation strategies
• Design and implement secure coding standards, guidelines, and patterns aligned with industry best practices
• Lead and support the implementation of a secure SDLC
• Ensure security requirements are consistently applied across cloud, web, mobile, and API-based applications
• Perform and facilitate threat modeling exercises with development teams
• Conduct risk assessments and provide actionable guidance to reduce application-level security risk
• Lead application security assessments, including static and dynamic analysis, architecture reviews, and manual testing
• Perform and oversee code reviews to identify security vulnerabilities and design flaws
• Serve as a trusted security advisor to development teams
• Develop and deliver security training and awareness content for developers and technical stakeholders
• Monitor relevant threat intelligence sources related to application and software supply chain risks

Application Security Engineer

Customer Support

• Lead the customer support team in delivering exceptional service within a virtual healthcare environment
• Ensure high-quality, timely support for patients, members, employer clients, and partners while maintaining compliance with healthcare regulations (e.g., HIPAA)
• Drive operational excellence, team performance, and continuous improvement to support a seamless virtual care experience
• Hire, train, and coach customer support representatives in a healthcare-focused environment
• Oversee daily support operations across phone, chat, email, and digital platforms
• Manage escalations related to care access, referrals, billing questions, and service concerns

Customer Support Manager

IT Support

• Lead and mentor a small support team, managing the daily queue to ensure tasks are triaged, prioritized, and completed with high efficiency.
• Act as the technical lead on operational infrastructure projects.
• Develop long-term roadmaps for office technology upgrades to prevent technical debt.
• Coordinate with external vendors and internal stakeholders to ensure projects are delivered on time and within budget.
• Serve as the go-to technical authority for our foundational systems, handling complex configurations and high-level escalations.
• Document complex system architectures to ensure the broader team can support foundational tools.
• Proactively research and implement AI tools to automate internal IT tasks, making support faster and more predictive.