First Stop Health

Customer Success Manager

• Build and maintain strong relationships with mid-sized to large clients and broker partners in your assigned territory
• Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty
• Identify upsell opportunities and expand product offering within existing accounts
• Meet or exceed revenue and retention targets through renewals, upsells, and population expansions
• Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year)
• Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes
• Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system

Sales

• Expand pipeline of prospects, qualify decision makers, introduce products and services, and close business
• Leverage existing network of brokers to schedule meetings and expand reach in employee benefits space through sales to their clients
• Actively build and expand the front end of the sales funnel through targeted prospecting and lead generation
• Educate brokers on the benefits of telemedicine and evangelize the First Stop Health model
• Deliver quota of new business
• Proactively use CRM to record events in the sales process and recommend new approaches
• Stay informed on related industry trends and competitive landscape
• Maintain and improve processes by following standards, policies and procedures, and recommending new approaches

Director of Sales

• Leverage your existing network of brokers to schedule meetings, introduce First Stop Health to brokers and ultimately expand our reach in the employee benefits space through sales to their clients
• Actively build and expand the front end of the sales funnel through targeted prospecting and lead generation
• Educate brokers on the benefits of telemedicine and evangelize the First Stop Health model
• Deliver your quota of new business
• Proactively use our CRM to record events in the sales process, isolate and replicate the predictable milestones of the sales process, and recommend new approaches
• Stay informed on related industry trends, news stories and competitive landscape
• Maintain and improve processes by following standards, policies and procedures, as well as recommending new approaches

Director of Sales – Rockies

• Expand our pipeline of prospects and qualify decision makers
• Introduce our products and services and close business
• Leverage your existing network of brokers to schedule meetings
• Actively build and expand the front end of the sales funnel through targeted prospecting and lead generation
• Educate brokers on the benefits of telemedicine and evangelize the First Stop Health model
• Deliver your quota of new business
• Proactively use our CRM to record events in the sales process
• Stay informed on related industry trends
• Maintain and improve processes by following standards, policies and procedures

Director of Sales – New England

Frontend Engineer

• Build and maintain responsive, high-performance web applications using React and modern JavaScript
• Collaborate with product managers, designers, and backend engineers to deliver seamless user experiences
• Implement pixel-perfect UI components based on design specifications
• Optimize applications for performance, accessibility, and cross-browser compatibility
• Write clean, maintainable, high quality, and well-tested code following best practices
• Participate in code reviews and contribute to team knowledge sharing
• Work with RESTful APIs and integrate third-party services
• Support debugging and troubleshooting of production issues
• Contribute to technical decisions and architecture discussions
• Mentor and coach other engineers

Software Engineer – Front-End

Operations

• Lead and mentor Operations Managers overseeing Providers across all service lines
• Ensure strong alignment to organizational goals and First Stop Health’s mission
• Translate enterprise operational strategies into regional execution plans
• Ensure coordination across Urgent Care, Primary Care, and Mental Health operations
• Partner with the VP on capacity forecasting, provider mix (W2 vs. 1099), and licensure alignment
• Establish, monitor, and continuously improve provider and operational KPIs
• Partner closely with the Provider Network Support Operations team to ensure alignment
• Work closely with Clinical, Product, Technology, and Finance leaders to align operational initiatives
• Contribute to regional P&L management and identify cost optimization opportunities
• Build leadership capability across the region by coaching Senior Managers

Director of Healthcare Practice Operations

Product Manager

• Lead the strategy, roadmap, and evolution of Virtual Primary Care (VPC) product
• Visibly lead and own the Primary Care product
• In partnership with Operations, own the P&L of the Virtual Primary Care product offering
• Represent the product in executive discussions, client meetings, and industry forums
• Act as a bridge-builder across all care verticals
• Identify opportunities to expand capabilities and improve care quality
• Collaborate closely with Clinical team to design and deliver tooling to support clinical workflows
• Lead evaluation of EHR partnership strategy
• Ensure timely execution of initiatives, managing tradeoffs across scope, resources, and business objectives
• Conduct ongoing user discovery and research to inform a prioritized roadmap

Principal Product Manager, Virtual Primary Care

• Maintain accountability for ~$45M+ in existing business and same growth in 2026 (expectation of quota growth 40% YoY)
• In partnership with CS leadership, set, lead, and execute renewal and growth strategy — driving expansion and upsell within existing accounts
• Ensure the team delivers exceptional service and cultivates executive-level client and broker relationships that foster long-term loyalty
• Build and operationalize systems to anticipate churn, proactively manage book health, and mitigate risks before they surface
• Leverage client health metrics to drive insights, flag risks early, and activate data-driven action plans that ensure satisfaction and renewal
• Act as the key point of escalation for complex client needs and broker relationships, reinforcing First Stop Health’s position as a trusted partner
• Lead, coach, and develop a team of 8-10 customer success professionals focused on client growth and retention
• Support organizational planning and team evaluation processes, along with recommendations for leadership on infrastructure, tooling, and data required for scaling
• Set clear expectations, provide regular feedback, and foster a high-performance, client-centric team culture
• Encourage collaboration, accountability, and continuous learning across the team

Senior Director – Customer Success

• Oversee Southwest sales territory and lead a team of sales reps
• Expand pipeline of prospects, qualify decision makers, introduce services, and close businesses
• Report into the Senior Vice President of Growth
• Manage day-to-day activities of the broker and enterprise sales channels in the territory
• Create a culture of high-performance, accountability, and empathy on the team
• Own teamwide new revenue targets and support company ARR goals
• Help shape go-to-market plans in the territory
• Report on team performance and projections to executive leadership and stakeholders
• Work with revenue operations, peer regional VP, and management to set individual rep quotas and daily call/meeting KPIs
• Hire, train, and manage performance of 6-9 individual reps
• Review and manage team opportunities and pipeline
• Review and approve pricing for unique opportunities
• Travel with and assist direct reports with business meetings and networking events
• Develop relationships with brokers who serve clients and assist in educating brokers on the First Stop Health model
• Stay informed on industry trends, news stories and competitive landscape

Vice President of Sales, Team Lead

Security Engineer

• Develop and execute a comprehensive security and compliance strategy in collaboration with the vCISO
• Own the security roadmap aligned to business goals and regulatory requirements
• Chair the Security Committee, lead policy creation and refresh cycles, and drive company-wide security culture
• Lead SOC 2 Type 2 and HIPAA compliance programs, including audit coordination, controls, and evidence collection
• Manage vendor due diligence, client security questionnaires, third-party security reviews, and maintain BAAs and PIAs
• Conduct regular risk assessments, pen testing, access reviews, vulnerability scans, and patching reviews
• Implement and manage IAM (SSO, conditional access, granular permissioning) and SIEM/logging/monitoring
• Deploy and operate security tooling (DLP, endpoint protection, vulnerability management) and automate security processes
• Coordinate incident response with IT, Engineering, Legal, and vCISO; lead tabletop exercises and after-action reviews
• Partner with engineering to embed security into SDLC, CI/CD, and infrastructure as code; implement secure cloud architecture and container security
• Design and deliver company-wide security training, phishing simulations, and guidelines for safe AI tool usage
• Report to the VP of IT and work closely with the virtual CISO and cross-functional teams

Director of Information Security and Compliance

• Lead the strategy, roadmap, and evolution of the Virtual Primary Care (VPC) product
• Craft and champion the vision for VPC, delivering technology that delights patients and providers
• Coordinate Primary Care’s intersection with Urgent Care and Mental Health care verticals
• Lead roadmap development and prioritize investments to achieve measurable business outcomes
• Serve as senior product leader and subject matter expert within Product & Technology organization; mentor product managers and partner with executive leadership
• Partner closely with Engineering, Product Design, Clinical, Operations, Marketing, and Senior Leadership
• Own the P&L of the Virtual Primary Care product offering in partnership with Operations
• Represent the product in executive discussions, client meetings, and industry forums
• Collaborate with Clinical team and providers to design and deliver tooling supporting clinical workflows and measurable patient outcomes
• Lead evaluation and strategy for EHR partnerships and technical integrations
• Translate strategy into clear product requirements and work with engineering/design to deliver solutions
• Ensure timely execution of initiatives, manage tradeoffs across scope/resources/business objectives, and optimize systems for scale
• Conduct ongoing user discovery and research; manage and distill user insights from Heap, PowerBI, and DataDog
• Identify opportunities to expand capabilities, improve care quality, and differentiate offering in market

• Lead the vision, strategy, and execution of core technology platform
• Lead a team of product managers responsible for platform infrastructure, internal tooling, third-party vendor management, data flows, and integrations
• Build strong stakeholder partnerships to identify business needs and gaps
• Provide recommendations on hiring needs and scaling capabilities
• Establish and scale a new product platform team
• Be primary technical product counterpart for internal business stakeholders
• Partner closely with Product Engineering, Data Engineering, Analytics, IT, and Security teams, as well as care delivery product leaders
• Ensure platform is reliable, scalable, and flexible to enable rapid product development, regulatory compliance, and seamless integration with partners and clients
• Lead roadmap development and strategy for the Product Platform team
• Recruit, coach, and develop a team of product managers including technical product managers
• Day-to-day tactical management: internal product team processes, cross-scrum team collaboration, backlog management, tooling (Jira, Confluence, Heap), data reporting, and partnerships
• Establish performance expectations, career development plans, and culture of accountability and excellence
• Create a culture of collaboration, transparency, and technical excellence
• Work with IT, Clinical QA, Security, and Operations to ensure platform meets healthcare regulatory requirements
• Partner with clinical and product leaders to support patient safety, quality of care, and provider workflows
• Act as bridge between technical and non-technical stakeholders
• Partner with engineering leadership to design and deliver platform features, APIs, and tools
• Drive adoption of platform capabilities across teams, measure impact and iterate
• Drive consistent practices around product discovery, requirements, and measurement
• Implement tools and rituals improving transparency and coordination between Product, Engineering, and stakeholders
• Partner with senior leadership to define priorities and allocate resources
• Ensure product platform team roadmaps are integrated, realistic, and reflect internal user needs and business strategy
• Champion company-wide platform initiatives

Director, Product Platform

Therapist

• Provide short-term and long-term virtual therapy sessions
• Conduct comprehensive assessments of clients' presenting concerns
• Develop targeted treatment plans and facilitate referrals as needed
• Follow clinical protocols and support client safety assessments
• Assess, diagnose, and generate treatment plans to deliver mental health treatment
• Activate appropriate referrals to other care teams or community resources
• Maintain accurate documentation for all client interactions within First Stop Health system
• Stay current with telehealth counseling trends and evidence-based treatment modalities

Mental Health Therapist

• On a mission to deliver affordable, delightful healthcare for all; First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states.
• Provide short-term and long-term therapy via virtual sessions.
• Conduct comprehensive assessments of clients' presenting concerns to develop targeted treatment plans and facilitate referrals when appropriate.
• Follow clinical protocols at all times.
• Support client safety by assessing and managing risks related to self-harm or harm to others.
• Assess, diagnose, and generate treatment plans to deliver mental health treatment.
• Activate appropriate referrals to other care teams or community resources.
• Maintain accurate, up-to-date documentation for all client interactions within the First Stop Health system.
• Stay current with telehealth counseling developments, evidence-based treatment modalities, and emerging interventions.

Virtual Mental Health Therapist (Licensed in Arkansas)

Account Manager

• The Business Development & Partnerships Lead will architect and scale a high-impact channel partnerships function that fuels First Stop Health’s next growth phase.
• You will carry a quota and serve as a player-builder: actively closing deals while building the foundation for a scalable BD org.
• This role reports to the Chief Growth & Strategy Officer.
• Key Responsibilities: Revenue Ownership and Channel Growth
• Carry a $2.5–3M revenue quota in 2026, growing to $5–6M+ by 2027
• Own and close deals across four BD partnership tracks: resellers, preferred vendor programs, new channels, and broker amplification
• Strategic Partnership Design
• Structure partnerships that enhance — not cannibalize — our broker-led sales model
• Design incentive alignment, territory protection, and co-creation frameworks
• Operationalizing Partnerships Function
• Create systems for sourcing, pitching, contracting, onboarding, management, and performance measurement.
• Manage current channel partners alongside Customer Success organization
• Draft playbooks, reporting dashboards, and onboarding workflows
• Cross-Functional Collaboration
• Collaborate closely with Sales, Marketing, Revenue Operations, Solutions Consulting, and Product
• Ensure seamless go-to-market alignment and integrated partner engagement
• Team Building and Leadership
• Lay the foundation for a 3–4 person BD team, including role definition and enablement plans by 2027

Business Development & Partnerships Lead

• The Sales & Client Success Trainer will own, design, and deliver scalable onboarding and ongoing enablement for our Sales and Customer Success teams.
• As a senior individual contributor, this role is ideal for an experienced educator passionate about coaching, curriculum, and GTM performance enablement.
• You’ll be part of the Solutions Consulting team, reporting initially to the VP of Solutions Consulting.
• Key Responsibilities: Onboarding & Curriculum Design
• Build and maintain repeatable onboarding programs for Directors of Sales and Customer Success team members
• Create modular, role-specific training materials for live and asynchronous learning
• Ongoing Training & Field Enablement
• Design and deliver training across key themes: Salespersonship, Client Engagement, Product Fluency, and Strategic Selling
• Run pitch practices, mock scenarios, QBR prep, and refreshers for ongoing skill development
• Performance Analysis & Optimization
• Partner with RevOps to analyze ramp time, attainment, and pipeline health to inform training priorities
• Establish quarterly training cadences across Sales and CS tied to product, process, and performance
• Cross-Functional Collaboration
• Serve as a bridge between Sales, CS, Marketing, Product, and RevOps to ensure unified GTM readiness
• Support strategic enablement initiatives that increase quota attainment and team confidence

Sales & Client Success Trainer

Customer Support

• The Client Support Specialist will be responsible for responding to issues and inquiries from clients, brokers, and internal stakeholders regarding the implementation and delivery of First Stop Health’s virtual care benefits to employers
• A customer support specialist combines technical knowledge, effective communication, problem-solving skills, and a client-first attitude
• Success in this role often depends on balancing technical expertise with empathy, adaptability, and a strong commitment to continuous learning and improvement
• The Client Operations, Customer Support Specialist will report to the Vice President, Business Operations
• Responsibilities: Serve as the first responder for issues coming through our “single front door” for client, broker, and internal stakeholder inquiries
• Investigate, troubleshoot, and resolve issues efficiently, ensuring a positive service experience
• Collaborate cross-functionally with other departments, when needed, to facilitate efficient issue resolution
• Maintain a high standard of professionalism and responsiveness in all communications
• Manage multiple tickets and requests simultaneously, prioritizing based on urgency and impact
• Contribute to the development of best practices and process enhancements
• Proactively identify recurring problems
• Document all client interactions, issues, and resolutions for continuous improvement and knowledge sharing
• Provide feedback to product and operations teams to help refine service delivery and client satisfaction

Client Support Specialist

Growth Marketing

• Revenue Growth & Accountability: Own companywide NEW revenue targets, shape the GTM structure, resource plan, and channel strategy to drive ARR from $80M to $200M+; Manage sales team P&L with accountability for revenue, cost management, and profitability; Report on performance and projections to executive leadership and board stakeholders
• Team Leadership & Development: Lead a high-performing team of Regional VPs and sales professionals across the U.S.; Cultivate a values-driven leadership culture aligned with First Stop Health's core values; Serve as a builder-operator hybrid, comfortable with both strategy and execution; Recruit, develop, and retain strong sales leaders; grow team size and capabilities to match business objectives
• Sales Strategy & Execution: Transition team structure from full-cycle reps to a specialized, close-focused organization (e.g., SDRs, AEs); Partner closely with Solutions Consulting and Customer Success to ensure seamless pre- and post-sale experiences; Oversee annual sales territory planning, including territory design, quota setting, and hiring plans
• Performance Management & Enablement: Centralize and enhance sales training through strategic hires or outsourced partners; Drive rep productivity: Improve new rep performance by 20%, reduce ramp time, and increase contribution margin per rep; Equip team with choice architecture tools and financial storytelling capabilities to close deals with employer buyers and CFOs
• Go-To-Market and Expansion: Contribute to long-term GTM strategy in collaboration with executive leadership; Prepare to assume ownership of Partnerships function within 12 months