First Stop Health

Analyst

• Develop a deep understanding of the end-to-end member lifecycle, analyzing how members engage from eligibility through ongoing care
• Identify the highest-leverage opportunities to improve member engagement by analyzing member behavior, uncovering friction throughout the lifecycle, and translating insights into actionable recommendations that shape product, marketing, and operational priorities
• Partner closely with cross-functional leaders to define success metrics and measurement strategies for new initiatives
• Evaluate the effectiveness of product enhancements, engagement campaigns, operational improvements, and member experience initiatives, helping teams understand what changed, why it changed, and whether to scale, iterate, or pivot
• Support a culture of experimentation by identifying opportunities to test new ideas and continuously improve the member lifecycle
• Own and professionally manage the Member Growth Analytics scope, driving prioritization based on strategic business objectives and member engagement goals
• Serve as the primary analytics partner for cross-functional Member Experience initiatives and working groups, collaborating closely with Product, Marketing, Operations, and executive stakeholders
• Ensure projects are effectively scoped, professionally managed, and consistently delivered on time, providing proactive communication on priorities, progress, and risks
• Thrive in an evolving environment, using sound judgment to answer important questions even when data, processes, or requirements are imperfect
• Balance analytical rigor with pragmatism, identifying the best available approach while clearly communicating assumptions, limitations, and opportunities for further investigation
• Partner closely with Product and Data Engineering to recommend enhancements to data collection, instrumentation, metric definitions, and analytical processes that improve our ability to understand and optimize the member lifecycle

Senior Analyst

Implementation Specialist

• Oversee and manage a portfolio of employee benefit implementations for smaller clients
• Define employee benefit scope, objectives, and deliverables
• Utilize software to manage and monitor comprehensive project plans and track progress
• Identify launch risks and issues, implementing strategies for a successful launch
• Communicate implementation status, updates, and key milestones to stakeholders
• Provide ongoing support for active clients regarding member eligibility files and benefits documentation
• Document all client interactions, issues, and resolutions
• Provide feedback to product and operations teams

Payroll

• own end-to-end payroll administration and processing
• ensure payroll accuracy, reconciliations, tax coordination, reporting, and year-end activities
• identify opportunities to improve payroll efficiency and reduce operational risk
• own day-to-day administration of benefit programs
• coordinate open enrollment, life events, vendor relationships, employee education, and benefit deductions
• administer FMLA, state leave programs, ADA coordination, paid leave programs, and vendor relationships
• build a trusted partnership with Finance to ensure payroll accuracy, reconciliations, budgeting support, audits, and financial reporting
• manage relationships with payroll providers, benefits brokers, carriers, leave administrators, and other vendors
• continuously improve workflows, standardize processes, document SOPs, reduce manual work, and leverage technology
• partner closely with Finance, IT, Compliance, Legal, Security, Data & Analytics, and business leaders
• produce payroll, benefits, compliance, workforce, and operational reporting to support informed business decisions

Senior Payroll and Benefits Partner

Registered Dietitian

• Support a roster of patients virtually/ telephonically (100% remote from home)
• Utilize established tools and protocols to assess patient health status and identify health risks
• Document goals, behavioral and clinical outcomes, and administrative details of all registered dietitian interactions using the portal
• Navigate patients to helpful resources and tools (referrals, health information, etc.) that are made available to you
• Conduct comprehensive nutrition assessments, considering medical history, lab values, medications, lifestyle, and cultural preferences
• Develop individualized meal plans and nutrition interventions aligned with evidence-based guidelines
• Provide diabetes self-management education and support (DSMES), including carbohydrate counting, insulin management, glucose monitoring, and problem-solving skills
• Content creation and delivery for customer requests such as webinars and speaking engagements
• Support implementation of new products/technology
• Ensure outcome collection and analysis
• Prioritize whole-person care by collaborating with cross-disciplinary teams
• Maintain and improve processes by following standards, policies and procedures, and recommending new approaches

Registered Dietitian, Certified Diabetes Care and Education Specialist

General

• Assess and diagnose patient needs and presenting symptoms via phone or video
• Review and confirm patient medical history, current medications, medical conditions, and allergies
• Order labs, imaging, and/or refer to an in-person specialist when further care is necessary
• Analyze lab/imaging results and clearly communicate any next steps to the patient via follow-up appointment
• Prescribe medications if and when necessary; swap brand-name medications for lower-cost generics when clinically appropriate*
• Assist patients in managing chronic concerns, and advise on lifestyle regimens such as proper nutrition, exercise and stress reduction
• Maintain accurate patient records and encounter notes
• Operate as part of a care team to ensure patients are cared for in a timely, efficient manner

Physician – Virtual Primary Care

Data Scientist

• Design and build metrics, experiments, projections, and predictive models
• Write clean, efficient code in Python and SQL
• Collaborate with business stakeholders to propose data-driven solutions
• Test and refine data models and solutions