Implementation Specialist

First Stop Health

Implementation Specialist managing a portfolio of employee benefit implementations for smaller clients at First Stop Health. Ensuring timely delivery, clear communication, and ongoing client support.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing employee benefit implementations, ensuring effective communication with stakeholders, and providing ongoing client support. Proficient in troubleshooting and resolving issues while managing multiple tasks in dynamic environments.

Highest-signal resume keywords

Employee Benefit ImplementationClient Services ExperienceProject Management SoftwareWritten And Verbal CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementIssue ResolutionTechnical TroubleshootingDocumentationTask Prioritization

Soft Skills

Relationship BuildingResourcefulnessAdaptabilityCollaborationCommunication

Tools & Technologies

Project Management Software

Industry Keywords

Employee BenefitsClient InteractionImplementation StrategiesStakeholder CommunicationMember Eligibility

About the role

Key responsibilities & impact

Oversee and manage a portfolio of employee benefit implementations for smaller clients
Define employee benefit scope, objectives, and deliverables
Utilize software to manage and monitor comprehensive project plans and track progress
Identify launch risks and issues, implementing strategies for a successful launch
Communicate implementation status, updates, and key milestones to stakeholders
Provide ongoing support for active clients regarding member eligibility files and benefits documentation
Document all client interactions, issues, and resolutions
Provide feedback to product and operations teams

Requirements

What you’ll need

Minimum of 3 years of experience in a client services role and/or implementation role
Excellent written and verbal communication skills
Strong ability to build relationships and collaborate cross-functionally
Ability to systematically investigate, troubleshoot, and resolve technical and service-related issues
Resourcefulness in navigating ambiguous or complex situations
Capability to manage multiple tasks or tickets simultaneously and prioritize work
Comfortable working in fast-paced or dynamic environments

Benefits

Comp & perks

Various health and medical coverage options
Dental and vision coverage
Disability and life coverage
Monthly medical waiver allowance
Remote-first work environment
Flexible paid time off
Summer Fridays
Employer match 401k plan
Monthly phone stipend
First Stop Health membership benefit providing virtual care solutions