First Intuition

Coach

• Work for an OFSTED Outstanding provider that puts people first (the learner and YOU).
• Be part of a fantastic team and wider network, with a unique culture that values individuality, ambition, teamwork, and effort.
• Support a caseload of L3/4/7 accountancy apprentices working for some of the biggest names in practice and industry.
• Hold regular review meetings with learners and line managers.
• Guide learner development through their programme using our bespoke e-portfolio system, including giving feedback on portfolio submissions (non-technical).
• Monitor learner progression to ensure they reach their highest potential in all the knowledge, skills, and behaviours of the apprenticeship standards.
• Support apprentices through to End Point Assessment.
• Keep excellent records and relevant trackers up to date.
• Be able to develop yourself in many additional areas - and have fun while doing it!

Skills and Development Coach

• Be part of a fantastic team and wider network, with a unique culture that values individuality, ambition, teamwork, and effort
• Support a caseload of L2/3/4/7 accountancy apprentices working for some of the biggest names in practice and industry
• Hold regular review meetings with learners and line managers
• Guide learner development through their programme using our bespoke e-portfolio system, including giving feedback on portfolio submissions (non-technical)
• Monitor learner progression to ensure they reach their highest potential in all the knowledge, skills, and behaviours of the apprenticeship standards
• Support apprentices through to End Point Assessment
• Keep excellent records and relevant trackers up to date
• Be able to develop yourself in many additional areas - and have fun while doing it!

Skills & Development Coach

Facilitator

• Facilitate professional skills sessions in-person and online
• Deliver tailored facilitation across various apprenticeship levels
• Provide personalised learner feedback
• Collaborate with Skills and Development Coaches
• Participate in formal and peer observations
• Contribute to internal upskilling and client demonstrations

Skills Facilitator

Client Partner

• Lead and manage the Client Partner Team, including allocation of key client accounts and ensuring appropriate cover during periods of leave.
• Oversee the effective use of HubSpot CRM across the South West region, collaborating with the Management Team and wider FI South Ltd teams to ensure consistency and best practice.
• Ensure robust onboarding plans are in place for all key client cohorts, with all new sign-ups completed and confirmed at agreed pricing a minimum of 10 working days prior to the First Day of Learning.
• Liaise with the Compliance Team to forecast and manage incoming workload.
• Drive high standards of data accuracy within the team, minimising audit errors across all sign-up activity.
• Produce and deliver weekly onboarding reports to management, working closely with Compliance to track progress against key milestones.
• Lead on Huddles and Weekly Team Meetings, maintain the sign-up dashboard and ensure 'red flags' are reviewed and resolved.
• Manage learner progression at Level 3 to Level 4, engaging with clients through review meetings and appropriate communication channels.
• Contribute to and support wider FI Group projects relevant to the role and business priorities.

Client Partner Team Leader

Content Marketing Manager

• Define and own First Intuition’s brand strategy, positioning and narrative across all audiences and channels.
• Lead the development and governance of visual and verbal identity, ensuring consistency and excellence across the organisation.
• Oversee brand architecture, ensuring clarity across programmes, regional sites and new propositions or acquisitions.
• Lead the development of high-performing creative assets for digital, print, campaigns, events and brand activations.
• Set creative direction for campaigns, ensuring outputs are high-impact, on-brief and conversion focused.
• Ensure brand and content materials support business objectives and growth goals.
• Develop and own First Intuition’s content strategy, aligned with learner lifecycle, commercial objectives and thought leadership ambitions.
• Ensure a data-informed approach to content planning, using insight to shape formats, topics and priorities.
• Oversee editorial standards, tone of voice guidance and cross-channel content quality.
• Own the brand(s) social media strategy, setting clear guidelines and posting expectations with the Regional, National & Online team and Marketing Lead – Impact/International/Digital.
• Partner with Regional, National and Online Marketing team to deliver cohesive brand-led activity.
• Work closely with Data, Digital and Market Intelligence teams to mine internal data sources, and ensure content is personalised, well-distributed and optimised for performance.
• Lead relationships with creative and brand agencies, freelancers and production partners.
• Manage brand and content budgets effectively.
• Oversee marketing technology supporting brand, content and communications requirements, including developing and owning a self-service creative platform for use across the regional centres.
• Lead and inspire the Brand, Content & PR function, developing high-performing specialists.
• Foster a culture of creativity, quality and continuous improvement.

Head of Brand, Content & PR

Marketing

• Develop and own marketing plans for Academy, International and AI portfolios
• Ensure plans support First Intuition’s commercial targets and learner growth objectives
• Align marketing activity with Group strategy and Investment Board priorities
• Translate product roadmaps into go-to-market plans and campaign calendars
• Partner with Product owners to develop compelling positioning and messaging for new products
• Create product launch plans and go-to-market strategies
• Develop sales enablement materials, collateral and product content
• Gather market feedback and competitive intelligence to inform product development
• Support pricing and packaging decisions with market insight
• Plan, design and implement multi-channel campaign execution across digital, email, events and partnerships
• Track performance and optimise activity based on insight and data
• Manage campaign budgets and resources effectively
• Deliver campaigns to agreed timelines and quality standards
• Report on campaign ROI and learner acquisition metrics
• Partner with Academy leadership, International teams and Product owners to understand priorities
• Work closely with the wider marketing team to ensure portfolio needs are met
• Collaborate to ensure resources are optimised across competing priorities
• Build strong working relationships with key stakeholders across the business
• Present marketing plans and performance against KPIs to senior stakeholders
• Collaborate with regional marketing managers to ensure national and local activity is integrated and consistent
• Support regional centres with campaign assets, messaging and execution
• Ensure brand consistency across all regional marketing activity
• Use insight to shape messaging, positioning and proposition refinement
• Monitor competitive landscape and emerging trends in professional skills and accountancy training
• Identify opportunities for new marketing approaches and channels
• Contribute to proposition development for Academy, International and AI offerings
• Provide clear reporting on campaign KPI performance, ROI and learner outcomes
• Ensure activity adheres to brand, data and compliance standards
• Maintain accurate campaign documentation and performance records

Marketing Manager – Academy, International and Digital

Manager

• Lead delivery of infrastructure programmes including: Network upgrades (LAN/WAN/SD‑WAN/Wi‑Fi, firewalling, segmentation).
• Identity and access modernisation (Entra ID, Conditional Access, MFA, Zero Trust patterns).
• Cloud and M365 platform uplift (Intune baselines, Defender configuration, Azure services).
• DR and resilience improvements (backup strategy, failover design, recovery testing).
• Security uplift (EDR/XDR/MDR rollouts, vulnerability reduction, hardening baselines).
• Review, interpret, and challenge vendor and partner technical designs to ensure alignment with FI’s standards.
• Validate technical configurations through testing, pilot phases, and evidence‑based acceptance criteria.
• Build and maintain detailed delivery plans, RAID logs, dependency maps, change schedules, and cutover plans.
• Coordinate multiple infrastructure and security initiatives across FI’s footprint.
• Manage partner engineering resources, ensuring quality, clarity of scope, and controlled delivery.
• Run delivery governance—quality gates, readiness checks, risk assessments, and post‑implementation reviews.
• Ensure all changes follow proper impact assessment, testing, documentation, and change control processes.
• Own technical delivery for new site builds, relocations, refurbishments and technology refresh cycles.
• Work with regional centre teams to coordinate works without disrupting teaching or operational activities.
• Standardise centre infrastructure by implementing FI’s technical blueprint consistently across sites.
• Ensure all centre deployments include monitoring setup, documentation, and operational runbooks.
• Ensure all projects incorporate secure‑by‑design controls from early stages.
• Embed security configuration (Defender, MDE, firewalls, M365 security baselines, DLP) into delivery cycles.
• Work closely with the Information Security Manager to ensure: Remediation of vulnerabilities is planned and delivered. New services comply with governance and accreditation requirements (Cyber Essentials/ISO27001). SOC/MDR/alerting integrations are built into new infrastructure.
• Translate technical direction into clear communication to all key stakeholders.
• Ensure all new services include: Full documentation (logical/physical diagrams, configs, build standards). Monitoring and logging baselines. Operational runbooks and escalation procedures. Training or knowledge‑transfer sessions for IT Ops. Ensure handovers meet strict acceptance criteria before moving into BAU.

Infrastructure Delivery Manager

Project Manager

• Project planning including defining the project scope, goals, and deliverables.
• Allocate project resources, including team members, budgets, and equipment.
• Develop detailed project schedules and work plans.
• Identify potential risks and create mitigation strategies.
• Communicate with stakeholders regularly and provide details project updates to various stakeholder groups.
• Find solutions to improve efficiency across business functions.
• Drive continuous improvement plans for systems and technology.
• To use data insights to drive further business plans and support business decisions.

Data Scientist

• Develop and own a cohesive strategy for Data, Digital and Market Intelligence within Marketing, aligned to First Intuition’s commercial priorities and growth ambitions
• Lead horizon scanning for digital marketing and data trends - including AI, machine learning and personalisation tools - to identify opportunities for innovation and continuous improvement
• Act as the senior advisor to the Director of Marketing and wider leadership on data, digital and technology opportunities, risks and investment decisions
• Drive a culture of curiosity, evidence based decision-making and analytical thinking across the Marketing function
• Lead the development of marketing data capabilities, ensuring strong governance, accuracy, compliance and accessibility for decision-making
• Work with FI Insights to integrate marketing data into the data lake and evolve central tools to support robust reporting, segmentation and market intelligence
• Build frameworks for customer segmentation, behavioural insights, commercial performance analysis, customer satisfaction and journey optimisation
• Ensure insights and analytics deliver actionable recommendations that support proposition development, campaign optimisation and market prioritisation
• Maintain high standards of data integrity and statistical robustness across all marketing reporting and analysis
• Oversee marketing’s digital estate - including websites, content management systems, analytics tools and digital marketing technologies - to ensure effectiveness, stability and user experience excellence
• Partner closely with IT and external agencies to maintain a robust and secure infrastructure and deliver continuous improvements
• Support the evolution of digital tools to enhance personalisation, automation, learner journeys and marketing performance
• Lead digital performance reporting and insight generation to improve conversion, engagement and digital ROI
• Lead a market intelligence function that delivers true value for First Intuition - identifying key trends, opportunities, risks and competitive dynamics to inform First Intuition’s commercial strategy
• Deliver structured market, sector and competitor insight to support decision-making by marketing and Senior Leadership
• Leverage internal and external data to produce fully rounded insight narratives that support growth, new product development and market prioritisation
• Own regular insight outputs such as dashboards, commercial reporting suites and strategic commentary
• Own all marketing technology (HubSpot marketing modules, marketing automation, analytics platforms, website CMS, integrations), ensuring tools are fit for purpose and support the needs of the business
• Lead supplier and agency relationships, contracts and budgets to maximise value and ensure strong performance
• Develop clear processes for technology utilisation, governance and best practice across marketing
• Ensure CRM and associated data flows are effectively managed, integrated and optimised for reporting and insight
• Build, lead and develop the Data, Digital & Market Intelligence team in line with growth plans
• Inspire excellence across analytics, digital practices and data-driven marketing within the wider Marketing team
• Ensure strong project management discipline across all programmes of work, delivering to time and budget