First Interstate

Team Lead

• Responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products.
• Meet completeness, turn time, and accuracy requirements per established service level agreements.
• Shift resources and responsibilities among tasks to ensure success.
• Develop relationships across all levels internally and externally.
• Provide regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
• Participate in project related activities as assigned.
• Promote a team environment.
• Ensures all goals and departmental service standards are met.
• Consistently meet quality and data integrity standards.
• Recommend improvements and provide input to process improvements, policies, procedures, and technological changes and updates as needed.

Loan Servicing Team Lead

Community Manager

• Partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations.
• Provides onboarding support, field-based coaching, and training reinforcement.
• Helps identify trends, improve processes, and reduce operational risk.
• Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets.
• Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, and evaluation forms.

Community Market Specialist

• Partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations.
• Provides onboarding support, field‑based coaching, and training reinforcement while also helping identify trends, improve processes, and reduce operational risk.
• Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partners with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
• Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitates regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Monitors key performance and operational indicators—including client experience insights, referral activity, documentation quality, exception trends, losses, reconciliations, audit findings, and training progress—and partners with leaders to develop action plans addressing emerging risks.
• Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow‑through.
• Supports enterprise and market‑wide initiatives, projects, and operations review follow‑up by providing feedback, training, and validation of resolution steps.
• Collaborates with cross‑functional partners to escalate branch needs, improve tools and resources, and influence enhancements to operational processes and controls.
• Participates in talent selection and development activities for branch roles, supporting readiness and providing supplemental leadership capacity during Community Market Leader absences when needed.
• Represents the bank in community involvement and financial education initiatives, supporting Community‑to‑Community (C2C) commitments and reinforcing the bank’s presence and reputation in local markets.
• Completes all work accurately and in accordance with regulatory requirements, policies, and procedures, maintaining current knowledge through required training, ongoing coursework, and continuous learning in a highly regulated environment.
• Serves as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.

Account Executive

• Provides bank operation services for First Interstate Bank's Online Account Opening (OAO) delivery service.
• Supports and assists existing and new clients with their experience through First Interstate Bank's website or mobile application.
• Reviews online account application statuses.
• Validates document accuracy in the core operating system.
• Facilitates accurate transactional entries.
• Follows up and reports on missing documentation and information.
• Mails out Account Agreements to correct signature card(s).
• Manages, reviews, and/or cancels incomplete applications and Auto-declined applications.
• Critically evaluates information gathered from risk prevention sources and ensure consistency.
• Verifies interest rates are correct for newly established OAO accounts.
• Validates and manage OAO account funding and chargebacks (ACH or credit/debit cards).
• Orders Debit Cards and/or checks for new OAO accounts.
• Works with partner vendors to make sure operational processes and infrastructure are viable.
• Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements.
• Reviews compliance required documentation exists and for accuracy.
• Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner.
• Actively looks for and identifies possible risks and fraudulent activities.
• Works effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
• Navigates multiple computer systems, applications, and utilize search tools to find information.

Online Account Opening Associate I

• Overseeing sustainable growth, strengthening operational excellence and elevating team capability.
• Developing and maintaining client relationships utilizing the full spectrum of banking services.
• Managing effective use of client relationship management software.
• Identifying referral opportunities to other lines of business.
• Building client relationships through outbound and proactive measures.
• Keeping up to date on regulation changes and compliance regulations.
• Participating in volunteer activities and ensuring positive community relations.
• Managing one or more branches within a market, ensuring performance execution and employee engagement.

Senior Community Branch Manager

General

• Functions as the primary daily contact between commercial banking clients and the Bank
• Assists Commercial Relationship Managers with servicing the client for large and complex loan portfolios
• Responsible for maintaining and expanding the relationship with clients by providing overall client support services
• Works proactively to maximize client satisfaction and encourage expansion of the relationship
• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard procedures
• Handles day-to-day client calls, client transactions, and client problem resolution
• Responds to client account inquiries, performs account maintenance and research/resolves client problems
• Executes client transactions within delegated authority or applicable department guidelines
• Assists in obtaining necessary information to submit loan applications
• Runs daily, weekly, monthly, and quarterly reports
• Reviews reports for accuracy and compliance and takes action to update systems or make other corrections
• Supports Commercial Relationship Manager with complex client relationship reviews and portfolio management

Commercial Banking Representative II

Data Scientist

• Collaborate and communicate with all levels of management to provide reporting and critical information.
• Creates analysis and visualization materials for business data, metrics, and measures.
• Designs, validates, and schedules queries and reports in various databases and reporting environments.
• Works closely with end users and management to evolve, improve, and automate existing data processes.
• Develops specifications, documentation, and end user materials.
• Documents and maps existing and desired business processes.
• Deploys reports, SQL database objects, and applications to on-premises and cloud environments.

Enterprise Data Lead Analyst

Auditor

• Assists the Company in accomplishing its strategic objectives by evaluating and improving organizational governance.
• Performs assigned audit test work in accordance with the approved audit program on financial, operational, and compliance audits and projects within budgeted timeframes.
• Monitors the progress of work assigned to others, provides assistance and guidance, and reviews work performed to ensure objectives are met.
• Analyzes accounting records, operations, policies, and procedures to determine validity of financial records and effectiveness of controls.
• Applies appropriate audit procedures to ensure controls are tested, and risks addressed.
• Identifies and presents audit issues and recommendations in various levels of management.

Internal Auditor

Analyst

• Collaborates with relationship managers in gathering and evaluating commercial credit related information on current and prospective customers by preparing written reports of analysis which include in-depth analysis of financial statements, historical and projection-based cash flow and ratio analysis, suggested credit structure, general industry analysis and identified risks.
• Reads, reviews, and understands various financial statements to include but not limited to; tax returns, balance sheets, profit and loss statements, agings, borrowing base certificates, debt schedules, equipment lists, credit bureau reports, rent rolls, lease agreements, and appraisals.
• Prepares financial spreads for various types of commercial and real estate businesses, municipalities, non-profits, and individuals acting as direct obligation borrowers or guarantors.
• Analyzes credit worthiness of commercial applicants and guarantors as appropriate by reviewing the loan application, spreading historical and projection based financial statements, calculating cash flows, leverage, and liquidity ratios, evaluating collateral, conducting research on the borrower(s) and key industries, and identifying risks.
• Analyzes findings and authors a comprehensive report of analysis using a mix of data analysis (charts, formulas, graphs, etc.) and written narrative.
• Evaluates credit quality and suggests proper risk rating based on analysis of most recent financial information.
• Ensures compliance to applicable regulations and keeps up-to-date with changes in federal regulations and FIB credit policy requirements.

Credit Analyst II

Risk

• Responsible for measuring and identifying technical risks within First Interstate Bank's (FIB) infrastructure and third-party solutions.
• Perform testing to validate systems and application security configurations continue to meet industry and FIB architecture and security standards.
• Establish and leverage risk metrics and dashboards to continuously assess and report on technical risk.
• Provide guidance on IT security architecture and configurations based on the risks and controls evaluated.
• Leverage technical knowledge to assist in developing and enhancing cyber and information security policies, procedures, and standards.
• Work with Enterprise Architecture to assist in developing and enhancing the information security architecture standards and IT security technology roadmaps.
• Research and evaluate proposed new technologies and platforms to ensure appropriate technical security controls are specified in the requirements and are in alignment with security reference architecture and security controls framework.
• Provide security consulting on projects to ensure solutions are designed in accordance with security architecture and that security configurations are properly implemented.
• Perform technical security assessments against FIB’s existing infrastructure and products to ensure compliance with security architecture, policies, standards, procedures, and industry best practices.
• Monitor and mature the risk-based IT security metrics, scorecards, and dashboards to track cybersecurity performance and trends across the organization.
• Assist the business in identifying root causes and develop mitigation for deficiencies.
• Work with various groups during product upgrades or new product design to ensure security best practices are implemented.
• Perform technical reviews of third-party cyber and information risk.
• Research emerging technologies in support of security enhancement and development efforts.

IT Risk Analyst, Level II

• Collaborates with relationship managers in gathering and evaluating commercial credit related information on current and prospective customers by preparing written reports of analysis which include in-depth analysis of financial statements, historical and projection-based cash flow and ratio analysis, suggested credit structure, general industry analysis and identified risks.
• Reads, reviews, and understands various financial statements to include but not limited to; tax returns, balance sheets, profit and loss statements, agings, borrowing base certificates, debt schedules, equipment lists, credit bureau reports, rent rolls, lease agreements, and appraisals.
• Prepares financial spreads for various types of commercial and real estate businesses, municipalities, non-profits, and individuals acting as direct obligation borrowers or guarantors.
• Analyzes credit worthiness of commercial applicants and guarantors as appropriate by reviewing the loan application, spreading historical and projection based financial statements, calculating cash flows, leverage, and liquidity ratios, evaluating collateral, conducting research on the borrower(s) and key industries, and identifying risks.
• Analyzes findings and authors a comprehensive report of analysis using a mix of data analysis (charts, formulas, graphs, etc.) and written narrative.
• Evaluates credit quality and suggests proper risk rating based on analysis of most recent financial information.
• Participates in a quality control program that provides for the monthly review of general forms, spreads, and analysis with the provision of feedback and mentoring.

• Responsible for the delivery of outstanding client service, achievement of growth goals, operational efficiencies, and development of branch employees.
• Develop and maintain client relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices.
• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc.
• Manages the effective use of client relationship management software, recording appropriate activities, incidents, referrals and marketing.
• Manages and fosters growth in the top client relationships of the branch.
• Identifies referral opportunities to other lines of business including but not limited to Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
• Opens and maintains a variety of products including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards.
• Ensures operational efficiency, compliance, and quality standards are met.