Loan Servicing Team Lead

First Interstate

Loan Servicing Team Lead responsible for overseeing loan products setup and maintenance. Ensuring accuracy and compliance with service level agreements in a financial institution environment.

Posted 7/15/2026full-timeSpokane • Montana, South Dakota, Washington • 🇺🇸 United StatesSenior💰 $28 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan product management, ensuring compliance with service level agreements while fostering strong internal and external relationships. Proficient in process improvement and maintaining data integrity within a financial institution.

Highest-signal resume keywords

Loan Product ManagementConsumer Loan ServicingCommercial Loan ServicingMicrosoft ExcelStrong Verbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ServicingData IntegrityProcess ImprovementProject ParticipationService Level Agreements

Soft Skills

Interpersonal SkillsTeam OrientedProblem SolvingDecision MakingSelf-Starter

Tools & Technologies

Microsoft WordMicrosoft Outlook

Industry Keywords

Financial InstitutionAccount IssuesWorkflow ChangesPolicy GuidelinesDepartmental Standards

About the role

Key responsibilities & impact

Responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products.
Meet completeness, turn time, and accuracy requirements per established service level agreements.
Shift resources and responsibilities among tasks to ensure success.
Develop relationships across all levels internally and externally.
Provide regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
Participate in project related activities as assigned.
Promote a team environment.
Ensures all goals and departmental service standards are met.
Consistently meet quality and data integrity standards.
Recommend improvements and provide input to process improvements, policies, procedures, and technological changes and updates as needed.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required.
Bachelor's Degree preferred.
4-6 years experience in a financial institution required.
Experience in consumer and commercial loan servicing preferred.
Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
Self-starter and works with minimal direction.
Strong verbal and written communication skills.
Interpersonal skills and team oriented.
Ability to meet deadlines.
Ability to appropriately escalate issues requiring problem solving and decision making.
Ability to resolve complex account issues with little assistance and assist team members.

Benefits

Comp & perks

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
Medical, dental, and vision insurance.
Short-term and long-term disability benefits.
Life insurance.
Flexible spending accounts.
Health savings account.
Employee assistance program.
Up to 11 paid Federal holidays.