Community Market Specialist

First Interstate

Community Market Specialist collaborating with teams to improve processes and enhance client experience across bank branches. Responsibilities include onboarding support, coaching, and risk management.

Posted 7/11/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations.
Provides onboarding support, field-based coaching, and training reinforcement.
Helps identify trends, improve processes, and reduce operational risk.
Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets.
Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, and evaluation forms.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required.
Bachelor's Degree in Business, Finance, or a related field preferred.
4-6 years banking or related experience and/or equivalent combination of education and experience required.
Knowledge of banking regulations and risk management concepts, including documentation requirements, internal controls, audit readiness, and compliance expectations.
Ability to manage multiple priorities, maintain accurate records, and ensure consistent follow-through.
Proven ability to maintain a high level of accuracy and attention to detail while meeting deadlines and regulatory requirements.
Working knowledge of personal computers, Microsoft software programs, and strong 10-key proficiency.
Demonstrated ability to deliver engaging, scenario-based training and provide real-time feedback to employees with varying experience levels.
Knowledge of enterprise policies, procedures, and change management practices within a large, regulated organization.
Understanding of client experience metrics, sales and referral performance indicators, and operational reporting used to evaluate branch effectiveness.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee, client, and operational information.
Ability to observe behaviors, assess execution, and provide constructive feedback that drives improvement while maintaining positive relationships.
Capability to work independently across a multi-branch market, prioritize competing demands, and manage time effectively with limited supervision.

Benefits

Comp & perks

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Banking ExperienceDocumentation RequirementsInternal ControlsAudit ReadinessRegulatory Compliance10-Key ProficiencyOperational ReportingSales PracticesAttention to DetailTime Management

Soft Skills

Real-Time FeedbackConstructive FeedbackRelationship ManagementEngaging Training DeliveryConfidentiality

Certifications

High School DiplomaGeneral Education Degree (GED)Bachelor's Degree in Business or Finance (Preferred)