Online Account Opening Associate I

First Interstate

Provides bank operation services for First Interstate Bank's Online Account Opening. Supports clients through the bank's website or mobile application.

Posted 7/9/2026full-timeSioux Falls • Montana, New York, South Dakota • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides bank operation services for First Interstate Bank's Online Account Opening (OAO) delivery service.
Supports and assists existing and new clients with their experience through First Interstate Bank's website or mobile application.
Reviews online account application statuses.
Validates document accuracy in the core operating system.
Facilitates accurate transactional entries.
Follows up and reports on missing documentation and information.
Mails out Account Agreements to correct signature card(s).
Manages, reviews, and/or cancels incomplete applications and Auto-declined applications.
Critically evaluates information gathered from risk prevention sources and ensure consistency.
Verifies interest rates are correct for newly established OAO accounts.
Validates and manage OAO account funding and chargebacks (ACH or credit/debit cards).
Orders Debit Cards and/or checks for new OAO accounts.
Works with partner vendors to make sure operational processes and infrastructure are viable.
Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements.
Reviews compliance required documentation exists and for accuracy.
Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner.
Actively looks for and identifies possible risks and fraudulent activities.
Works effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
Navigates multiple computer systems, applications, and utilize search tools to find information.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required
Associate's Degree preferred
less than 1 year related experience, training, and/or equivalent combination of education and experience required

Benefits

Comp & perks

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Document Accuracy ValidationTransactional Entry ManagementAccount Funding ManagementACH ProcessingFraud Detection

Soft Skills

Active ListeningProblem SolvingTeam CollaborationCustomer Inquiry Resolution

Certifications

High School DiplomaGeneral Education Degree (GED)