First American

Business Operations

• Own and evolve enterprise-critical process domains within the title insurance lifecycle
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes
• Develop, maintain, and govern standardized process documentation to ensure consistency, scalability, compliance, and sustained adoption
• Embed compliance and regulatory requirements into all process design
• Act as a final decision-maker for process design standards within assigned domains
• Lead cross-functional alignment across operations, product, technology, and compliance to drive adoption of standardized workflows

Senior Business Process Owner

Engineer

• Own the enterprise IAM strategy and target-state architecture across Microsoft Entra, AWS, and Google Cloud (OCI a plus).
• Define secure, scalable identity patterns for workforce, partner, and customer access that align with security, risk, and compliance requirements.
• Design and operationalize a Zero Trust identity model with continuous verification, risk-based access, and adaptive authentication.
• Reduce standing privilege through least privilege design, just-in-time (JIT) access, and standardized entitlement models.
• Hands-on design and delivery of IAM capabilities including SSO, MFA, identity lifecycle, federation, and privileged access across cloud and hybrid environments.
• Lead modernization efforts, including migration from hybrid Active Directory to Entra ID–based authentication.
• Design and evolve customer identity (CIAM) solutions supporting web, mobile, and API platforms.
• Balance security, privacy, performance, and customer experience while enabling scalable enterprise integrations.
• Establish IAM governance frameworks covering access lifecycle, RBAC/ABAC models, access reviews, and audit evidence.
• Define measurable controls, documentation standards, and recurring review processes to ensure audit readiness.
• Define and lead an enterprise IAM-as-Code program using Terraform and GitHub.
• Build reusable, versioned modules and establish PR-based workflows with auditability, approvals, and security guardrails.
• Engineer secure CI/CD pipelines for IAM deployments, including validation, testing, approvals, drift detection, and rollback strategies.
• Ensure reliable, auditable identity changes with operational monitoring and clear runbooks.
• Develop automation in Python, Bash, and JSON to scale identity operations and reduce manual risk.
• Support policy management, bulk changes, integrations, and identity-related incident response and diagnostics.

Principal Identity Engineer – Cloud IAM, CIAM

Product Manager

• Define product strategy with clear, supportable objectives and long-term vision for your area of ownership
• Collaborate with cross-functional leaders to ensure product delivery and quality goals are achieved and maintained
• Craft KPIs, develop a product roadmap, and write user stories / requirements for your areas of ownership
• Lead the definition and delivery of AI-enabled and agentic workflows, identifying repeatable processes that can be automated or delegated to agents to improve speed, scale, and product impact
• Engage with internal stakeholders to gather feedback, glean insights, and understand pain points to enhance product offerings
• Actively contribute to cultivating a customer-obsessed, product-led design culture
• Support a comprehensive testing strategy, validating solutions through quality assurance and user acceptance testing
• Develop metrics to assess the success of new features and determine necessary enhancements

Senior Product Manager

Manager

• Manages Data Manufacturing teams who are responsible for the daily data operational tasks.
• Establishes operational objectives, processes, procedures and priorities for a department.
• Owns and manages daily collection of court data.
• Approves hiring and compensation decisions.
• Monitors project status to assure adherence to cost, quality and schedule.

Assessor Data Manufacturing Manager

Sales Operations Manager

• Supports sales representatives and channel partners in administrative areas such as contract facilitation, order processing, sales quotes, sales information management, invoice reconciliation, and product training and financing.
• Assists in invoice reconciliation.
• Performs background research on customer accounts, prospects, competitors, and industry trends.
• Answers questions about the organization's products and/or services.
• May assist in customer service functions.
• Tracks transactions and prepares reports regarding information such as market conditions, forecasting, order status, sales results, leads, sales quotas and sales representative attainment.
• Assists in tradeshow preparation and coordination.

Sales Operations Analyst Associate

• Own the product strategy for Golden Path - First American's internal developer platform
• Manage prioritization across competing demands
• Stakeholder alignment with VP-level engineering leaders and program management
• Product Discovery board management

Principal Product Manager – Golden Path Platform

Data Scientist

• Identifies business trends and problems through complex data analysis.
• Interprets results from multiple sources using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently.
• Designs, develops, and implements the most valuable business solutions for the organization.
• Leverage skills in handling very large datasets to perform exploratory analysis, construct relevant variables, and perform sample design
• Build and improve upon already built, complex predictive models from multiple sources to substantially improve business operations
• Automate feedback loops for algorithms/models in production and create repeatable processes and scalable data products
• Act as technical expert to recommend and develop innovative analytic solutions
• Communicate and present results to internal audiences, prepare presentations and documentation of models and analytical solutions
• Influence functional teams and develop best practices across the organization
• Other duties as assigned

Senior Data Scientist

Account Executive

• Develop and retain a quality client base through the acquisition of new business
• Compiles lists of prospective customers for use as sales leads
• Assesses individual client needs and develops, presents and implements plans
• Highly visible in marketing area by attending real estate industry functions
• Collaborates with internal marketing teams to develop local marketing content
• Effectively creates or adapts and delivers presentations to customers
• Interacts daily with other work groups

Sales Representative

General Counsel

• Draft, review, edit, and negotiate a variety of commercial contracts, including vendor agreements, servicing-related contracts, NDAs, and technology agreements
• Manage contract lifecycle processes, including intake, tracking, and execution
• Identify legal and regulatory risks in contractual arrangements and propose appropriate mitigation strategies
• Provide legal advice to servicing operations on complex legal issues, compliance policies and risk management
• Draft and review responses to government agencies regarding escalated consumer complaints and aid with examinations and investigations
• Draft and review regulatory disclosures and customer communications
• Participate in the review and revision of servicing policies and procedures and training manuals; conduct comprehensive training on laws and regulations related to servicing operations
• Provide support to in-house litigation staff on matters involving servicing allegations
• Provide advice and counseling in connection with risk assessments (including legal risk assessments), compliance testing, internal audits and state and federal examinations of mortgage servicing operations
• Support the General Counsel on legal matters related to mortgage servicing, including regulatory compliance and operational issues
• Coordinate with external counsel as needed
• Any other job responsibilities requested by management
• Assume responsibility for special projects as assigned

Assistant General Counsel

• Provides underwriting support and expertise to company personnel, agents, and customer(s).
• Utilizes underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance.
• Provides guidance to company personnel in the performance of real estate settlement services.
• Issues underwriting standards and guidelines in accordance with established company processes.
• Other duties as assigned.

Underwriting Counsel

Artificial Intelligence

• Create, manage, and support custom GPTs and other AI-powered tools to enhance operational efficiency and drive business initiatives
• Partner cross-functionally with Operations, Sales, Finance, and Technology teams to identify AI opportunities and support implementation efforts
• Document AI initiatives, including use cases, requirements, and outcomes, ensuring clear communication across stakeholders
• Define and track measurable business value for AI initiatives, including performance metrics and ROI
• Develop clear and concise summaries and updates on AI initiatives for internal stakeholders and leadership
• Support the development, definition, and ongoing maintenance of the Lender Division AI engagement strategy
• Communicate AI strategy, progress, and outcomes effectively across teams to ensure alignment and adoption
• Stay informed on emerging AI trends, tools, and best practices to continuously improve internal capabilities

AI Internship

Security Engineer

• Participate in the design of secure IAM architectures across multiple platforms (AWS, Azure, Entra ID), ensuring all components align with best practices and organizational security requirements.
• Design security controls for IAM, including user authentication, authorization, role management, identity federation, and privilege management across cloud and hybrid environments.
• Lead the design and evolution of CIAM architecture that supports secure, scalable, and customer-centric identity services across web, mobile, and API-based platforms.
• Establish and maintain a Zero Trust security model for IAM, ensuring that all access requests are continuously verified, regardless of location or network.
• Integrate Zero Trust principles with cloud-native security tools and IAM platforms (e.g., AWS, Azure, Entra ID) to ensure seamless, secure, and dynamic access control.
• Automate risk-based access controls and adaptive authentication based on behavioral signals, ensuring a dynamic response to security events.
• Establish and enforce least privilege access principles for all roles across cloud and on-prem environments, ensuring users only have the minimal access necessary to perform their job functions.
• Design and implement Just-in-Time (JIT) access control mechanisms to dynamically grant access based on user needs, significantly reducing standing permission sets.
• Design SSO solutions that provide seamless and secure access to enterprise applications, ensuring a frictionless user experience while maintaining high security standards.
• Lead the adoption of modern authentication protocols (e.g., OAuth 2.0, OpenID Connect, SAML) for secure, scalable, and standardized access management across applications and systems.
• Design MFA solutions to enhance authentication security, applying risk-based policies to ensure strong protection for sensitive data and critical resources.
• Develop and integrate IAM security controls with cloud platforms such as AWS, Azure, and Entra ID, ensuring secure access management across both public and hybrid cloud environments.
• Leverage native security features of cloud platforms (e.g., AWS IAM, Azure AD, Entra ID) to design scalable, secure, and automated IAM solutions.
• Lead the migration process from Hybrid Active Directory to Entra-ID based authentication to ensure minimal disruption and proper synchronization and federation across systems.
• Develop and maintain security governance frameworks for IAM, focusing on identity lifecycle management, role-based access control (RBAC), user provisioning, deprovisioning, and enforcement of least privilege.
• Ensure proper identity governance and access reviews are conducted regularly, documenting changes and exceptions as part of compliance audits.
• Collaborate with cross-functional teams, including application security, network security, infrastructure, and DevOps, to integrate IAM security best practices across systems and services.
• Stay up to date on the latest IAM trends, security threats, and technology advancements to continuously improve IAM practices and solutions.
• Implement security automation tools and workflows to improve efficiency and reduce manual efforts in identity management and access control.

Senior Information Security Architect – Cloud IAM

Account Manager

• Build and maintain strong relationships with firm clients and internal stakeholders
• Provide legal advice and guidance on trust-related matters, including compliance and risk management
• Review, draft, and interpret trust documents, agreements, and related legal materials
• Partner with business units to ensure trust services are delivered in accordance with legal and regulatory requirements
• Identify and mitigate legal risks associated with trust activities
• Support client onboarding, account maintenance, and issue resolution
• Stay current on applicable laws, regulations, and industry trends impacting trust services
• Monitors account activity ensuring compliance with established company policies and procedures, rules and regulations, including completion of annual Reg. 9 reviews.
• Foster strong relationships with clients, acting as a trusted advisor and addressing their financial concerns with professionalism and expertise.
• Keep accurate records of client interactions and transactions, ensuring data integrity and confidentiality.

Relationship Manager, Legal Counsel

Operations

• Responsible for processing activities related to escrow account management, including monthly escrow payment management, vendor oversight, insurance claims, and interest on escrow.
• Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance.
• Maintain escrow interest rates, process deposits and controls.
• Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors.
• Track activity, process documents and disbursements.
• Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks.
• Reconcile files.
• Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements.
• Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results.
• Adhere to regulatory and legal requirements, including investor and state guidelines.
• May assist with onboarding and training new employees.

Senior Escrow Servicing Operations Specialist

• Support and enhance First American’s existing data security processes, standards, and tools across the enterprise
• Work with the Data Security team to reduce risk for the organization by securing data, classifying and labeling sensitive data, and applying encryption or other security controls
• Drive initiatives like expanding the use of Microsoft 365 Information Protection (MIP) and Purview Data Loss Prevention (DLP)
• Own and mature the data classification, sensitivity labeling, and data loss prevention (DLP) strategy
• Support regulatory, audit, and risk management requirements
• Drive continuous improvement of data security controls
• Monitor, triage, and investigate alerts and cases; collaborate with HR, Legal, and Security Operations
• Solve problems, research alternatives, prepare presentations, and drive solutions pertaining to data security
• Analyze data and report trends & metrics to business partners
• Assist with the creation, maintenance, and updates of data security process documents
• Partner with business units and data stewards to support data security initiatives across the enterprise
• Be a subject matter expert for questions from end users and business stakeholders on topics such as data security policies, standards, and business processes
• Participate in evaluation and selection of new technology