First American

Account Executive

• Develop and retain a quality client base through the acquisition of new business and maintenance of existing customers
• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
• Compiles lists of prospective customers for use as sales leads
• Assesses individual client needs
• Actively participates in marketing area by attending real estate industry functions and community events
• Collaborates with internal marketing teams to develop local marketing content

Sales Executive

Human Resources

• Lead a team of HR Operations professionals, providing direction, support and advancing their proficiency in all areas of operations.
• Oversee and improve the processes and transactions for daily operations to ensure completion with a high degree of accuracy and consistency.
• Collaborate with HR leaders to automate/optimize work through our technology solutions.
• Collaborate with other functional areas to ensure both internal and external compliance requirements are met.
• Drive continuous improvement efforts that support First American’s direction and vision.

Director, HR Operations

Collections

• Perform inbound and outbound collection calls across all stages of delinquency.
• Research, identify, and resolve issues contributing to customer delinquency.
• Maintain accurate and detailed records of all customer interactions and account activities.
• Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
• Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
• Analyze borrower financials to determine appropriate payment arrangements or retention options.

Collections Specialist

• Lead daily team operations by monitoring queue activity and prioritizing workload
• Perform inbound and outbound collection calls across all stages of delinquency
• Handle escalated or complex customer situations, including delinquency resolutions
• Gather, analyze, and report collections data
• Assist in monitoring team performance metrics
• Provide training, coaching, mentoring, and side-by-side support
• Review and maintain detailed account documentation
• Support the supervisor during absences
• Perform special projects, audits, or analyses as required.

Lead Collections Specialist

Producer

• Identify and engage in new business opportunities with internal and external contacts.
• Provide insurance expertise in connection with acquisitions and dispositions of assets and businesses.
• Negotiate transactional risk insurance coverage options with insurance carriers, customers, and their attorneys.
• Review transaction and due diligence materials to understand target company profiles and provide preliminary terms.
• Analyze “critical flaws” potentially impacting the transaction and work closely with legal team on coverage or contractual risk management issues.
• Leverage deep experience, knowledge, and data to deal with complex situations.
• Serve as primary point of client contact on insurance opportunities from initial engagement through closing and policy issuance.

Producer – Transactional Risk Sales

General Counsel

• Provides underwriting support, counsel, and authorization to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies
• Utilizes underwriting standards and guidelines within delegated authority limits to underwrite the issuance of title insurance
• Provides guidance to company personnel in the performance of real estate settlement services
• Issues underwriting standards and guidelines in accordance with established company processes
• Responsible for communicating information related to underwriting and real estate settlement services to team
• Other duties as assigned

Senior Underwriting Counsel

• Drive the development of a new, end-to-end operational process for title transactions
• Work on a remote team using technology and virtual communication
• Run all technical aspects of a commercial title transaction – from underwriting to post-close – with significant operational support
• Use data to drive decision making and continual process improvements

Commercial Underwriting Counsel

Operations

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees
• Writes and conducts employee performance reviews and provides ongoing performance feedback
• Makes hiring recommendations
• Assists with all personnel management and goal setting for the functional area
• Provides regular status updates and reports to Manager

Operations Supervisor – Loss Mitigation

• Investigate, evaluate, determine loss and defense coverage liability and resolve claims
• Establish settlement and expense reserves
• Determine need to retain outside counsel
• Manage claims and/or litigation through to final resolution
• Negotiate with claimant/opposing counsel/third parties for resolution
• Attend mediations and other required court appearances/processes
• Review and approve invoices for costs and attorneys’ fees
• Perform/assist initial evaluation for recovery

Title Insurance Claims Counsel

• Provide underwriting support, counsel, and authorization to company personnel and customers related to the issuance of real estate title insurance commitments and policies
• Utilize underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance
• Provide guidance to company personnel in the performance of real estate settlement services
• Issue underwriting standards and guidelines in accordance with established company processes

• Investigate the facts and issues of the claim, determine whether coverage exists, evaluate loss under the title policy, assess defenses for the insured and/or the company, determine need to retain outside counsel, develop and carry out a plan to address the claim and manage the claim and/or litigation through to final resolution
• Negotiate settlements and resolutions with claimant / opposing counsel / third parties
• Appear as company representative in court proceedings, mediations, settlement conferences and trials
• Manage claim budget, review and approve outside counsel invoices and other expenses and determine settlement and expense reserves
• Direct outside counsel on litigation strategy through the course of claim administration and litigation
• Identify and pursue sources for recovery

Senior Claims Counsel – Title Insurance

Associate Commercial Underwriting Counsel

• Investigate, evaluate, determine loss and defense coverage liability and resolve claims
• Establish settlement and expense reserves
• Determine need to retain outside counsel
• Manage claims and/or litigation through to final resolution
• Negotiate with claimant / opposing counsel / third parties for resolution
• Attend mediations and other required court appearances / processes
• Review and approve invoices for costs and attorneys’ fees
• Perform / assist initial evaluation for recovery

Program Manager

• Manage multiple, interdependent projects supporting the DNA identity and access management program
• Develop and maintain program plans, roadmaps, and governance structures aligned to DNA priorities
• Track progress, risks, and dependencies; ensure timely delivery of program outcomes
• Provide regular status reporting to stakeholders, highlighting risks, issues, and mitigation plans
• Optimize and scale role-based access controls (RBAC) across DNA systems and products
• Coordinate and drive access certification processes for in-scope applications
• Partner with product and engineering teams to establish clear access ownership and accountability
• Enhance program maturity by systematically identifying and addressing excessive or outdated access to reduce overall risk exposure.
• Mature and optimize joiner, mover, leaver (JML) processes across DNA platforms to enhance operational efficiency and program effectiveness.
• Partner with IT and engineering teams to streamline provisioning workflows
• Track and report on access request volumes, cycle times, and service performance
• Support implementation of automation and service improvements to reduce manual effort
• Support rollout and adoption of MFA and SSO across DNA products and systems
• Drive ongoing optimization of authentication processes and controls in coordination with cybersecurity teams to strengthen operational effectiveness.
• Improve visibility into privileged and service accounts within DNA environments
• Contribute to roadmap planning for incremental identity security enhancements
• Coordinate across Product, Engineering, and Cybersecurity, teams to align on access requirements
• Facilitate issue resolution and remove blockers impacting program delivery
• Ensure consistent communication and alignment across stakeholders

Recruitment

• Effectively manage and fill/close acquisition requests from area managers
• Assist contractors with basic questions regarding home warranty procedures and policies
• Consistently overcome contractor objections and take every opportunity to partner with perspective contractors
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
• Setup both physical and digital contractor profiles
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
• Assist contractors with first-time billing through First American’s online contractor portal
• Negotiate pricing with contractors within First American guidelines
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs
• Train all new employees in First American’s procurement processes and procedures
• Track and keep current all state license requirements
• Assist existing contractors with processing company name changes including both physical and digital profiles
• Assist team with verifying all documentation of the contractor hiring package is completed prior to going to the CRM’s for approval
• Research and distribute leads to the team regarding hard to hire areas
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools
• Work with Marketing Department on creating new ways to market First American to contractors
• Assist the Manager in daily and monthly reporting on production

Sales Executive

Director, HR Operations

Collections Specialist

Lead Collections Specialist

Producer – Transactional Risk Sales

Senior Underwriting Counsel

Commercial Underwriting Counsel

Operations Supervisor – Loss Mitigation

Title Insurance Claims Counsel

Commercial Underwriting Counsel

Senior Claims Counsel – Title Insurance

Associate Commercial Underwriting Counsel

Title Insurance Claims Counsel

Program Manager

Trades Contractor Recruiter