First American

Procurement

• Responsible for the oversight of service delivery and compliance from a variety of vendors
• Manage contract life cycle, create profiles, gather documentation, update vendor license information and communicate with vendor as necessary
• Assess vendor performance according to Company’s quality standards and policies, industry compliance, regulatory requirements, and adherence to applicable state and federal law requirements
• Conducts audits to measure user satisfaction, vendor delivery, and compliance
• Provide feedback/reporting to management
• May include generating leads and recruiting new vendors

Vendor Management Coordinator – Quality Services

Operations

• Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals
• Creates project plans
• Identifies and leverages resources
• Responsible for adherence to operating budget guidelines regarding all expenses
• Contributes to and drives project reviews and approves detailed designs and cost estimates

Operations Manager

Analyst

• Primary responsibility is to fulfill Commercial Evaluation Reports requested through the system.
• Utilize algorithms and analyze results retrieved from commercial databases to search for comparable sales.
• Prepare comparisons using qualitative analysis to form an opinion of the market value of property.
• Conduct Quality Control Reviews of other Analyst’s reports and make recommendations for necessary changes.
• Provide training to team members when directed by the lead.

Senior Commercial Evaluations Analyst

Account Executive

• Manage and grow strategic relationships with the largest banks and mortgage lenders
• Consultative selling of First American’s suite of data solutions
• Identify cross-sell and upsell opportunities within Tier 1 clients

Enterprise Mortgage Analytics, Data Sales Executive – Tier 1 Accounts

Security Engineer

• Develop and execute a strategic vision for enterprise data governance
• Provide thought leadership and direction on best practices and emerging trends in data governance
• Collaborate with executive leadership and business units to ensure strategic alignment
• Establish and maintain data governance policies and standards
• Foster a culture of data stewardship

Senior Director, Information Security – Data Governance

Customer Success Manager

• Administer and support CRM/ Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
• First point of contact for internal users, providing training, technical guidance, and support
• Create and maintain documentation on processes, policies, configuration and user guides
• Develop and implement a new Service Cloud environment
• Complete User Administration
• Develop and create customized reports and dashboards for users at all levels of the organization
• Develop and maintain validation rules and custom workflow
• Perform intermediate QA testing for iterative development cycles across various Salesforce projects
• Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
• Audit and maintain data quality
• Develop and test new functionality and customization or enhancements
• Keep up to date with new releases and improvements in Salesforce and AppExchange

CRM Administrator

• Responsible for the oversight of service delivery and compliance from a variety of vendors.
• Manage contract life cycle, create profiles, gather documentation, update vendor license information and communicate with vendor as necessary.
• Assess vendor performance according to Company’s quality standards and policies, industry compliance, regulatory requirements, and adherence to applicable state and federal law requirements.
• Conducts audits to measure user satisfaction, vendor delivery, and compliance.
• Provide feedback/reporting to management.
• May include generating leads and recruiting new vendors.