Collections Specialist

First American

Collections Specialist responsible for resolving delinquent mortgage accounts and providing exceptional customer service at First American. Conducting outreach, analyzing information, and negotiating payment arrangements in compliance with regulations.

Posted 6/6/2026full-timeRemote • Iowa, North Carolina, South Carolina • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Perform inbound and outbound collection calls across all stages of delinquency.
Research, identify, and resolve issues contributing to customer delinquency.
Maintain accurate and detailed records of all customer interactions and account activities.
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
Analyze borrower financials to determine appropriate payment arrangements or retention options.

Requirements

What you’ll need

High School diploma or equivalent
Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
Goal‑oriented with the ability to thrive in a fast‑paced environment
Strong verbal and written communication skills
Ability to manage multiple priorities with strong attention to detail
Call center experience preferred
Knowledge of collections procedures and best practices
Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
Strong negotiation, active listening, and communication skills
Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions
Strong problem‑solving, time‑management, and organizational skills
Strong attention to detail with the ability to meet goals and deadlines
Ability to interact and communicate effectively with individuals at all levels of the organization

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections proceduresmortgage service experiencefinancial analysispayment arrangementsdispute resolutionregulatory complianceFair Debt Collection LawsU.S. Bankruptcy Codebankruptcy procedures

Soft Skills

goal-orientedstrong verbal communicationstrong written communicationattention to detailnegotiation skillsactive listeningproblem-solvingtime managementorganizational skills

Certifications

High School diploma or equivalent