Director, HR Operations

First American

Director of HR Operations leading a team for HR transformation using AI and digital tools. Overseeing operations and ensuring compliance in a hybrid environment.

Posted 6/7/2026full-timeSanta Ana • California • 🇺🇸 United StatesLead💰 $148,600 - $198,200 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of HR Operations professionals, providing direction, support and advancing their proficiency in all areas of operations.
Oversee and improve the processes and transactions for daily operations to ensure completion with a high degree of accuracy and consistency.
Collaborate with HR leaders to automate/optimize work through our technology solutions.
Collaborate with other functional areas to ensure both internal and external compliance requirements are met.
Drive continuous improvement efforts that support First American’s direction and vision.

Requirements

What you’ll need

Bachelor’s degree in human resources, Business Administration, or related field.
8+ years of progressive Operations responsibility in a business function or HR Shared Services, HRIS, or HR Transformation experience.
8+ years of leadership experience managing operations or shared services teams.
Strong understanding of AI, automation, and self-service technologies within HR platforms.
Experience implementing operational excellence methodologies and service management frameworks.
Proven ability to lead organizational change and influence senior stakeholders.
Strong analytical, problem-solving, and strategic thinking capabilities.
Excellent communication and executive presentation skills.

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HRISoperational excellence methodologiesservice management frameworksautomation technologiesself-service technologiesprocess improvementdata analysisstrategic thinkingproblem-solving

Soft Skills

leadershipcommunicationorganizational change managementinfluencing stakeholderscollaborationanalytical skillspresentation skills

Certifications

Bachelor’s degree in human resourcesBachelor’s degree in Business Administration