First American

Security Analyst

• responsible for supporting the Information Security awareness program initiatives
• acting as a technical analyst in developing processes to proactively monitor, detect, and respond to security threats
• monitor information security systems, alerts and indicators of compromise used to protect the network from attacks
• work proactively to identify, develop, and implement incident response processes and procedures
• work with a Managed Security Services Provided (MSSP) to respond to escalated security incidents
• provide level 1 and level 2 security incident support, analyze incidents, and determine remediation actions
• identify, advise, and contribute to system and alert tuning
• contribute to the execution activities in the areas of incident response and risk identification
• advise customers on security requirements and best practices
• provide training and support related to security incidents to junior level analysts
• conduct risk assessments to gain technical knowledge of security/compliance requirements
• create reports; research and analyze data, report trends and vital information to management

Senior Information Security Analyst

Customer Support

• Manages a team of operation representatives and/or supervisors responsible for effectively handling customer facing/service-related issues
• Coaches, mentors, and manages performance of the team
• Develop employees’ skills by providing a clear understanding of performance expectations through coaching, mentoring, and accountability of staff
• Develop and monitor department procedures and quality control guidelines
• Ensure department work production volume meets or exceeds product/service and quality standards
• Develop target initiatives which improve the profitability of service operations
• Provide reports to Senior Management on department performance and metrics
• Resolve escalated claim issues for customers
• Maintain long term staffing plan
• Establish and track key performance indicators
• Strategically identify and recommend business process improvements

Senior Customer Service Manager

Vice President

• Leads a division wide function or multiple regions, ensuring operational excellence, scalability, and resilience.
• Acts a key business partner to executives, driving major initiatives and shaping organizational strategy.
• Implements and directs goals, objectives, and work standards for a large Department or small Functional Unit.
• Applies and develops policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
• Contributes and provides administration of the functional unit’s annual and strategic goals.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.
• Confers with Senior and Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments.

SVP – Loss Mitigation

Artificial Intelligence

• Identify, develop, and execute a roadmap for value-focused AI deployment across the organization that delivers meaningful operational and financial impact
• Screen opportunities for AI investments across the company and partner with executive leadership and business divisions to execute high-priority initiatives
• Collaborate with senior leaders to align AI initiatives with strategic goals and customer experience outcomes
• Serve as a connective force across Product, Technology, Operations, and Shared Services to enable collaborative, enterprise-wide AI transformation
• Develop and manage AI program KPIs to measure business impact and adoption
• Partner with HR and Learning & Development to launch AI upskilling and change management programs across the organization
• Ensure AI strategy aligns with data governance, compliance, and internal control standards
• Foster a culture of responsible innovation by aligning AI adoption with organizational values, workforce readiness, and change resilience

SVP, AI Transformation

Claims Specialist

• Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines.
• Monitors loans to ensure required milestone(s) are met.
• Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
• Must ensure acceptable quality assurance metrics are met.
• Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
• Follows departmental and business policies with strict adherence.
• Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
• Monitors vendors performance by reviewing system/database activities throughout the default process.
• Diligently follows up on outstanding requests and telephone calls from internal and external partners.
• Monitors exception reporting used as key controls for minimizing risk.

Default Claims Specialist

General Counsel

• Title clearance and satisfaction of commitment Schedule B-I requirements
• Resolution of title comments/objection letters
• Reviewing title/survey comments and underwriting requests
• Negotiation of endorsement/affirmative coverages with NCS Florida underwriters and local field offices
• Prepare pro forma policies and endorsements, title affidavits, escrow agreements
• Prepare quotes for pricing policy and endorsement premium
• Assist with closing by assembling/reviewing closing documents and reviewing closing instruction letters

Transaction Counsel

People Operations

• Clean, structure, and analyze people and workforce data from HR systems
• Assist in exploring AI-enabled approaches to automate analysis, enhance reporting, or generate insights responsibly
• Build clear, effective data visualizations in PowerBI, Excel, Workday, or other tools
• Write scripts in Python, R, or SQL to prepare and analyze data sets
• Perform exploratory data analysis to identify trends, patterns, and insights
• Support statistical analyses (e.g., regression, correlation, hypothesis testing)
• Translate findings into clear summaries for HR and business leaders
• Contribute to documentation of methodologies, data definitions, and analytical outputs
• Present project outcomes and recommendations at the end of the internship

People Analytics Intern

Learning and Development

• Design and build polished, production-ready learning content including presentation materials, eLearning courses, job aids, and infographics
• Work with subject matter experts (SMEs) and stakeholders to gather content, clarify requirements, and determine the most effective learning approach
• Translate complex or technical information into clear, practical, and engaging learning experiences
• Own training projects from intake to delivery, including interviewing SMEs, designing storyboards, building finished learning solutions, and gathering and applying feedback
• Apply instructional design best practices to support learning goals
• Ensure learning solutions are visually clean, intuitive, and easy to use
• Review feedback and performance data to refine and improve learning assets over time

Instructional Designer

Account Executive

• Take Inbound or make Outbound calls from existing customers or prospects
• Determine each customer’s needs for home protection and craft the best solution
• Use a consultative sales approach to educate customers on our solutions
• Win customers over and provide the ultimate customer experience on every conversation
• Exceed established sales and commission goals and win!

Outbound Inside Sales Representative

Manager

• Lead and administer the Enterprise Hardware Asset Management (HAM) program across the full asset lifecycle.
• Provide direct management and accountability for a team of technical professionals.
• Oversee asset procurement controls, inventory governance, deployment, transfer, disposition, maintenance, and warranty tracking.
• Ensure effective asset recovery, data security controls, and endpoint governance.
• Administer and govern hardware asset tracking platforms including ServiceNow HAM, Absolute Console, Microsoft Intune, and SCCM.
• Establish and maintain enterprise asset management processes aligned with FFIEC guidance, COBIT 2019, and internal GRC standards.
• Lead internal, external, regulatory, vendor, and licensing audit responses related to hardware assets.
• Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
• Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.
• Partner cross-functionally to align asset controls with enterprise risk management and financial planning.
• Define and publish KPIs related to inventory accuracy, compliance, asset recovery, risk mitigation, and cost optimization.
• Provide input to and administer cost center spending, including capital asset and purchase order decisions.
• Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
• Lead cross-functional initiatives to improve hardware asset management process maturity.
• Conduct performance reviews, hire, and develop team members.
• Support audit, regulatory, or operational needs outside of normal business hours as required.

Infrastructure Manager – Enterprise Hardware Asset Management

Compliance

• Monitor proposed and newly enacted federal and state laws and regulations that may impact ServiceMac’s servicing business activities.
• Inform business leaders of material upcoming changes.
• Conduct preliminary applicability assessments to determine whether new or amended Regulations impact ServiceMac’s business activities.
• Prepare clear regulatory summaries translating technical regulatory language into business-relevant requirements.
• Develop citation reports or regulatory requirement matrices for complex Regulations to support implementation efforts.
• Enter newly enacted Regulations into the regulatory change management system of record.
• Participate in inter-departmental meetings to discuss Regulations and drive implementation.
• Support the Senior Regulatory Change Management Specialist as needed.

Regulatory Change Analyst

Underwriter

• Conduct legal research in support of underwriting decisions
• Analyze real estate law issues, including title, lien, foreclosure, and authority matters
• Review policy forms, endorsements, and underwriting standards
• Participate in underwriting file discussions and risk analysis sessions
• Shadow underwriters on active transactions and approval workflows

Commercial Underwriting Graduate Intern

Accountant

• Maintains the integrity of accounting information and systems in accordance with US GAAP, other regulatory bodies, and company policy
• Reconciles, analyzes, and synthesizes financial data from business operations and plays an active role in the preparation of public financial statements
• May evaluate or support the evaluation of company and regional profitability, efficiency, and product performance
• Executes accounting policies and procedures, participates in internal and external audits
• Leads the design and continuous enhancement of reconciliation processes

Senior Accountant

Product Manager

• Own and evolve the product vision and multi-year roadmap
• Define the strategy for expanding title data platforms
• Chart the course for the future of the business
• Prioritize initiatives that improve data quality
• Engage with title insurers, agents, underwriters
• Mentor and grow a high-performing product team

Group Product Manager

Implementation Specialist

• Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions
• Develop project plans to define success for customers
• Manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations
• Identify training needs, educate customers in best practices, and participate in onboarding activities
• Coordinate and communicate timelines/status to clients, external partners, internal teams, management, and impacted groups
• Conduct online meetings/conference calls to orient clients, present new functionality, perform training, and collaborate with clients about concerns.
• Develop implementation plans which include timelines and metrics for communication, marketing and training activities.