First American

Financial Planning and Analysis

• Develops, maintains, and delivers monthly and quarterly analyses, reports, and presentations ensuring the accuracy of the information and identifying key points
• Performs general ad hoc analysis of financial and operational data for trends and variances and presents findings to finance management
• Uses historical trend information along with changes in market and business environments to create projections used for the budgeting or forecasting processes
• Identifies trends and developments in competitive environments and presents findings to finance management
• Manage large data sets from disparate sources for data mining, analysis, and research project
• Develop financial models for what-if analysis, scenario planning, and M&A activities
• Works collaboratively with team members and other departments
• Other duties as assigned

Financial Analyst

General Counsel

• Provides underwriting support, counsel, and authorization to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies
• Utilizes underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance
• Provides guidance to company personnel in the performance of real estate settlement services
• Issues underwriting standards and guidelines in accordance with established company processes
• Responsible for communicating information related to underwriting and real estate settlement services to team
• Other duties as assigned

Senior Underwriting Counsel – Energy Group

Business Analyst

• Working with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures.
• Assess and document training needs, communicate existence of new process.
• Document business processes, training procedures, standard operating procedures, project status, etc.
• Oversee projects for business departments and/or act as a liaison/strategic partner between FAC and government entities, vendors, corporations and other FA divisions to define business processes and/or generate, update and create various products and services.
• Generate standard reports.
• Other duties as assigned.

Account Manager

• Partner with Client to understand their business model and determine which products and services meet the Client’s needs.
• Identifies problems, defines process requirements, researches alternatives.
• Establish and document process and workflow for internal teams; coordinate with team members to determine and validate pricing; track and maintain Client specific pricing for products and services.
• Ongoing client relationship awareness and continual communications to confirm all SLA’s are being met and to offer additional products and services to meet client needs.
• Set performance metrics. Monitor reporting, track trends, make recommendations to ensure that performance metrics are achieved.
• Maintain accurate reporting associated with change management projects to facilitate volume increase or decrease.
• Track, document and escalate service level concerns; makes recommendations and drives process improvement.
• Facilitate process, procedure, and priority additions or changes.
• May be point of contact for Client and Client’s Executive issues revolving around the system or other issues to see through to resolution.
• Assist with the creation of SOWs, contracts, billing service and client assessments.
• Partner with Sales to prioritize their needs in order to deliver the highest level of customer services to Client’s after onboarding.
• Manage process and coordinate with sales team priorities of application, expansion, cancellation and agent maintenance ensuring state and regulatory compliance requirements.
• Support and monitor onboarding and decommission process.

Senior Account Manager

Operations

• Execute daily Treasury and funding operations activities.
• Process and reconcile Treasury-related accounts and transactions.
• Monitor and validate wire transfers, ACH activity, and cash movements.
• Support warehouse lender funding activities and Treasury processes.
• Investigate reconciliation differences and transaction exceptions.
• Perform root cause analysis and recommend corrective actions.
• Escalate issues appropriately while providing recommended solutions.
• Identify opportunities to improve workflows, controls, and operational efficiency.
• Document and maintain Treasury procedures, process maps, and operating standards.
• Participate in workflow redesign and process optimization initiatives.
• Support the development and enhancement of our operating system, FUEL.
• Participate in testing, workflow validation, and enhancement initiatives.
• Support Treasury automation initiatives.
• Identify opportunities where technology can improve scalability and efficiency.
• Support Treasury reporting activities.
• Assist with operational analysis and trend monitoring.
• Contribute to KPI reporting and operational visibility initiatives.

Treasury Operations Analyst

Analyst

• Provide functional support for a portfolio of enterprise applications, including Oracle Financials, Coupa, CoStar, OneSource, Diligent Boards, eSignature platforms, and other corporate SaaS solutions.
• Analyze and resolve application issues while coordinating with internal technical teams and software vendors.
• Manage application configurations, security roles, workflows, and business rules.
• Partner with business stakeholders to understand business objectives, requirements, and process challenges.
• Lead requirements gathering sessions and translate business needs into functional solutions.
• Develop functional specifications, process flows, use cases, and solution documentation.
• Coordinate testing activities including test planning, execution, defect management, and UAT.
• Act as a functional product owner for assigned applications.
• Manage enhancement backlogs and application roadmaps.
• Evaluate vendor releases and recommend adoption strategies.
• Participate in vendor relationship management and product evaluations.
• Partner with Information Security, Risk Management, Internal Audit, and Compliance teams.
• Support periodic audits through documentation, control evidence, and subject matter expertise.
• Participate in security reviews, access governance activities, and application risk assessments.
• Support user access reviews and Segregation of Duties (SoD) assessments.
• Help remediate audit findings, control gaps, and compliance risks.
• Drive process improvement initiatives through effective use of technology.
• Identify opportunities to reduce manual effort, improve data quality, and increase operational efficiency.

Senior Functional Analyst

• Gathers information and data on business process and procedures
• Reviews processes and recommends improvements to automate, streamline, and scale existing workflows
• Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures
• Generates standard reports, reviews and audits information
• Leverages AI to generate standard reports
• Other duties as assigned

Process Improvement Analyst Associate

Executive Assistant

• Provides advanced administrative support to executives and management teams
• Acts as focal point for department and company policy information
• Handles a wide range of administrative and executive support-related tasks such as screening calls, scheduling appointments, maintaining calendars, making travel arrangements, responding to requests for information and preparing reports
• Manage and maintain multiple complex executive calendars, prioritizing scheduling conflicts and ensuring alignment across leadership teams
• Coordinate domestic travel arrangements, including flights, hotels, transportation, itineraries, and last-minute travel changes
• Prepare, track, and reconcile executive expense reports while ensuring timely collection of receipts and supporting documentation
• Prepares, creates and maintains reports, presentations, etc.
• Composes and initiates correspondence and memoranda
• Tactfully screens a wide range of internal and external telephone calls and visitors, gathers information and decides on course of action
• Performs research for a wide range of issues and subjects
• Meeting and event coordination – coordinates schedules and activities with other departments

Senior Executive Assistant

Account Executive

• Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
• Compiles lists of prospective customers for use as sales leads
• Assesses individual client needs and develops, presents and implements a plan to meet those needs
• Is highly visible in marketing area by attending real estate industry functions
• Collaborates with internal marketing teams to develop local marketing content to drive brand awareness
• Effectively creates or adapts and delivers presentations to customer groups
• Interacts daily with other work groups
• Communicates proactively with and responds in a timely manner to clients

Agency Sales Representative

• Works collaboratively with business departments to drive process improvement
• Identifies opportunities, defines business processes, and documents procedures
• Assesses and documents training needs
• Communicates the implementation of new or updated processes
• Develops and maintains documentation including business process flows and training materials
• Oversees projects and serves as a liaison and strategic partner

Business Analyst Associate

Accounting Manager

• Reconciles simple to medium complex sub ledger accounts and financial records; creates analysis reports as needed
• Investigates, analyzes, coordinates and tracks simple to medium complex customer issues and problems
• Partner with business owners, customers and suppliers to understand underlying business processes to ensure that appropriate system and internal controls are in place
• Research and resolve discrepancies on general ledger accounts related to area of responsibility
• Communicate and train business process for assigned areas as needed
• Participate and/or lead team for process improvement, cost reduction and issue resolution

Accounting Analyst

Collections

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication.
• Provides customer service regarding collections issues.
• Processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies.
• Responsible for collection of highly complex/difficult accounts and situations.
• Prepares weekly and monthly updates and status reports of outstanding delinquencies.
• Provides financial counseling to discuss and resolve debt situation within established limits.

Senior Collections Specialist

Customer Support

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
• Verifies contacts and account information
• Examines customer problems and implements appropriate corrective action to respond to customer requests
• Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
• Maintains and creates logs, reports, records, and files
• Investigates, coordinates, and tracks a wide range of customer issues and problems
• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
• May interface with offshore call center to answer questions on process or specialized situations
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
• May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
• Other duties as assigned

Customer Service Representative

Platform Engineer

• Administer Oracle E-Business Suite R12.2.x, including installation, cloning, upgrades, online patching, and lifecycle management.
• Manage Oracle Database 19c RAC environments, including backup and recovery, high availability, disaster recovery, and performance tuning.
• Support Oracle Fusion Middleware and WebLogic administration, deployments, monitoring, and performance tuning.
• Execute database, EBS technology stack, middleware, and security patching, including Linux administration and vulnerability remediation for Oracle application and database servers.
• Support cloud or hybrid environments across OCI, AWS, or Azure, including automation, monitoring, and production operations.
• Use approved AI tools to explore enterprise use cases and improve productivity, automation, documentation, and service delivery.

Platform Engineer II

• Provide underwriting support, counsel, and authorization to company personnel and customers related to the issuance of real estate title insurance commitments and policies
• Utilize underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance
• Provide guidance to company personnel in the performance of real estate settlement services
• Issue underwriting standards and guidelines in accordance with established company processes