Customer Service Representative

First American

Customer Service Representative resolving customer inquiries via calls, emails, and web interactions for First American. Handling various customer service tasks including problem resolution and logging.

Posted 6/11/2026full-timeRemote • Iowa, Nevada, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $24 per hourWebsite

About the role

Key responsibilities & impact

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
Maintains and creates logs, reports, records, and files
Investigates, coordinates, and tracks a wide range of customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
Other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent required
2+ years of generally related customer service experience
General knowledge of assigned area’s products and customer service activities
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications
Strong verbal and written skills
Customer Service skill including adaptability, attention to detail, patience, and problem solving

Benefits

Comp & perks

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer serviceorder fulfillmentbilling resolutionproblem solvingreport creationlog maintenanceaccount verificationcustomer issue investigationescalation management

Soft Skills

adaptabilityattention to detailpatienceverbal communicationwritten communication

Certifications

High School diploma or equivalent