Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Action tasks from the customer support team and help resolve day-to-day customer issues
- Work on SEPA and SWIFT recalls, SEPA payment investigations, and payments analysis/investigation of transaction issues
- Be involved in building processes for the Payment Operations hub from scratch and support new market launches
- Make a direct impact on how payment services are offered to customers in products and back office systems
- Communicate with payment infrastructure providers to escalate requests and track issues
- Act on initiative and proactively search for answers to provide the best experience for customers
Requirements
- Speak English fluently
- Act with a "start up" mentality, with a clear focus on striving for improvements
- Enjoy working autonomously while collaborating with teams and stakeholders
- Actively detect inefficiencies and propose solutions
- Strong troubleshooting mindset and persistence to reach resolutions
- Experience working in Payment Operations in a neo-bank or fintech
- Exceptional numerical skills
- Analytical mindset