Manager, Field Application Engineering
Diligent Robotics
Linux
Lead Support Engineer, SWIFT Payments
Addendum
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteJob Level
Senior
Tech Stack
LinuxSwift
About the role
- Serve as the primary point of contact for SWIFT-related incidents, analyzing, troubleshooting, and resolving issues at L3/L4 support levels.
- Monitor and maintain SWIFT infrastructure performance and availability to meet SLA requirements.
- Plan and support deployment activities including updates, migrations, and configuration changes related to SWIFT environments.
- Collaborate with cross-functional teams (operations, compliance, engineering) to ensure smooth SWIFT message flows and integration.
- Work with Linux-based systems primarily from a user/administrative perspective (no development required).
- Propose and assist in implementing process improvements and system optimizations to increase reliability and efficiency.
- Participate in on-call rotations and occasional weekend support during critical updates or migrations (approximately once every 1.5 months).
- Document incidents, resolutions, and knowledge base articles to improve team efficiency.
Requirements
- Proven experience working with SWIFT messaging and payment systems, ideally in a support or operations role.
- Familiarity with Linux systems from an administrative/user perspective.
- Strong analytical and problem-solving skills in incident management and system troubleshooting.
- Experience supporting complex, distributed financial systems with a focus on stability and uptime.
- Ability to work independently and take ownership of SWIFT-related responsibilities.
- Good communication skills and ability to collaborate with international, cross-functional teams.
