Support Engineer

• Serve as the primary point of contact for SWIFT-related incidents, analyzing, troubleshooting, and resolving issues at L3/L4 support levels.
• Monitor and maintain SWIFT infrastructure performance and availability to meet SLA requirements.
• Plan and support deployment activities including updates, migrations, and configuration changes related to SWIFT environments.
• Collaborate with cross-functional teams (operations, compliance, engineering) to ensure smooth SWIFT message flows and integration.
• Work with Linux-based systems primarily from a user/administrative perspective (no development required).
• Propose and assist in implementing process improvements and system optimizations to increase reliability and efficiency.
• Participate in on-call rotations and occasional weekend support during critical updates or migrations (approximately once every 1.5 months).
• Document incidents, resolutions, and knowledge base articles to improve team efficiency.

Lead Support Engineer, SWIFT Payments

Technical Support Engineer

Technical Support Engineer – 6pm - 2am

Senior Cloud Support Engineer

Technical Support Manager

IT Support Engineer, 2nd Line